Dear Customer, In our endeavor to provide you with excellent customer service and make your experience with ICICI Lombard a pleasure, understanding your expectations will help us serve you better. We shall be grateful if you could share your valuable feedback & comments with us. * Indicates mandatory fields Name : * E-mail : * Contact No. : * City : * Policy no ( If any ) :     1. Product you would like to comment on * Motor Health Personal Accident Home Travel Loan Products 2. Policy purchased through * Online channel Telesales Agent Dealer Branch Visit 3 . How would you rate the following with respect to your request for the interaction with us ( whichever applicable) * Product Inquiry Purchase Transaction Policy Issuance Endorsement Claim Renewal  Product Inquiry Very Good Good Average Poor Very Poor  a. Detailed information provided  b. Specification of documentation  c. Process of purchasing explained  d. Speed of service  Purchase Transaction Very Good Good Average Poor Very Poor  a. Ease of purchasing the policy  b. Detailed product information  c. Transparency in the transaction  d. Courtesy & Politeness #  e. Willingness of staff to answer queries #  f. Speed of service / transaction # Not valid for online channel  Policy Issuance Very Good Good Average Poor Very Poor  a. Timely receipt of policy documents  b. Intimation of policy status  c. Ease of obtaining a duplicate policy  d. Speed of service  Endorsement Very Good Good Average Poor Very Poor  a. Timely endorsement receipt  b. Endorsement as per requirement  c. Ease of endorsement process  d. Speed of service  Claim Very Good Good Average Poor Very Poor  a. Contactibility of surveyor / TPA  b. Surveyor / TPA responsiveness  c. Surveyor Claim process knowledge  d. Speed of service  e. Garage responsiveness (Motor only)  f. Speed of Cashless facility  g. Overall experience  Renewal Very Good Good Average Poor Very Poor  a. Timely intimation of renewal  b. Timely receipt of renewal notice  c. Ease of renewing the policy  d. Timely renewal  e. Receipt of policy documents  f. Speed of service 4. Did you contact any of the below touchpoints for the request? How do you rate them with respect to your request ( whichever applicable) * Call Centre Emails Walk in Letters & Faxes N.A  Call centre Very Good Good Average Poor Very Poor  a. Accessibility of Telephone nos  b. Waiting time on telephone  c. Speed of service  d. Courtesy & politeness  e. Product knowledge of staff  f. Manner in which request was handled  Email Very Good Good Average Poor Very Poor  a. Timely receipt of acknowledgement  b. Clarity of e mail  c. Content of e mail  d. Speed of service  e. Product knowledge of staff  f. Manner in which request was handled  Walk in Very Good Good Average Poor Very Poor  a. Ambience & cleanliness of branch  b. Courtesy & politeness of staff  c. Speed of service  d. Product knowledge of staff  e. Manner in which request was handled  Letters & Faxes Very Good Good Average Poor Very Poor  a. Timely acknowledgement to letter  b. Speed of service  c. Product knowledge of staff  d. Manner in which request was handled 5. How would you rate the service levels of ICICI Lombard * Very Good Good Average Poor Very Poor 6. Would you recommend ICICI Lombard to others * Very Likely Likely Unlikely 7. Would you be interested in any other product   Motor Health Personal Accident Home Travel Loan Products 8. Suggestions for improvement (Max 500 Characters)