 | |
|
Claim Process
In case of any eventuality, please follow the process outlined below:
 | Register your claim by calling our toll free number 1800 209 8888 or by sending a mail to the representative of ICICI Lombard |
| Provide relevant information, which includes your policy and other details regarding your claim. Consequently, your claim request is authenticated and is escalated to the company's claims department. |
| Company's claims department validates and registers the request. They appoint a surveyor within 24 hours. |
| The insured submits all the relevant documents to the surveyor. The surveyor submits the Final Survey Report (FSR) along with the documents within 7 days. |
| If surveyor is not appointed, the company's claims department sends a letter of requirement for submitting documents to the insured within 24 hours of claim intimation. |
| On receipt of documents, the claims department processes the claim within 7 days. On approval of the claim, a letter is send to the insured giving the approved amount of settlement along with the discharge voucher. |
| Payment cheque is released on receipt of the signed discharge voucher. |
|
|
| |
|
