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Telesales
Telesales is an effective channel of ICICI Lombard that sells, cross sells and up-sells various products and services to customers. It is specially suited to shorten sales cycle, increase revenues and profitability. |
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About Telesales
The first operations of telesales department of ICICI Lombard started in 2003 at Mumbai. At present, there are 10 centers spread over seven cities- Mumbai – 3, Delhi – 1, Calcutta – 1, Chennai – 2, Hyderabad – 1, Ahemdabad – 1, Pune – 1. Telesales channel compliments the retail sector by selling the main retail products – Home, Health, Travel, Motor and Personal Accident – through telephonic conversations.
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Telesales Philosophy
Telesales follows the philosophy of 3 A’s
 | Anytime – Telesales executives believe that a deal can be struck anytime. Working in two shifts between 9:00 am to 9:00 pm everyday, they contribute a significant share in the sales by their efficiency and dedication. |
| Anywhere – The reach of telesales is phenomenal. The distance or the background of the target group does not matter, as everyone is just a call away. This is one channel that can reach anywhere and everywhere. |
| Anyhow – The channel allows you to avail of the products either by cheques, credit cards, savings bank accounts or demand draft. With a wide range of payment options, one can pay anyhow. |
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Accomplishments
| ICICI Lombard is the first company in India to start with telesales operations |
| Telesales channel accounts for the highest share of health and personal accident sales |
| It is recognized as the most cost effective channel |
| The executives have the ability and expertise to sell any product – retail or non retail |
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| Become a Telesales Executive
If you are hardworking, dedicated, result oriented and are willing to learn and soar high, Telesales department welcomes you. We shall provide you the necessary training required and shall polish your skills so that you can reach greater heights.
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