Health - Cashless Settlement Cashless claims facility is available only at our network hospitals. This list of network hospitals is enclosed with your policy. Under this facility you just sign the bills at the time of your discharge and we shall settle the amount directly with the hospital.
Under cashless facility, claims can be of two types:
Planned: Where the insured or covered family member(s) is aware of the hospitalization 2-3 days in advance.
Contact our Third Party Administrator (TPA) TTK Health Services help-line at 1800 42 58885 / 1800 42 57878 (Toll Free & Accessible only in India). You can also fax them at the toll free number 1800 425 2626 and call at their landline number 080-40125678. The same is mentioned on the Health Identity Card.
Fax / submit the pre-authorization form to TPA with doctor’s comments. This form is available online and also at all our network hospitals.
The TPA faxes pre-authorization form with approval within 2-3 hours.
Avail the health treatment.
On your discharge, the TPA settles bills with the hospital.
Emergency: Where the insured or covered family member(s) meets with a sudden accident or suffers from a bout of illness that requires immediate admission to the hospital.
Rush the patient to the hospital.
Patient avails the treatment.
Family contacts TPA help-line at 1800 42 58885 / 1800 42 57878 (Toll Free & Accessible only in India) as mentioned on the health card. You can also fax them at the toll free number 1800 425 2626 and call at their landline number at 080-40125678.
Family submits the pre-authorization form to TPA with doctor’s comments. This form is available online and with all network hospitals.
The TPA faxes pre-authorization form with approval within 2-3 hours.
On discharge, the TPA settles bills with the hospital.
