Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
From USA and Canada: + 1 866 625 8529 (Toll Free) From the rest of the world: +91 11 4189 8868 (Call back facility) In India: +91 11 4189 8800 In India for reimbursement enquiry: 1800 113 666 (Toll Free & Accessible only in India and during business hours only) Fax: +91 11 4189 8801 E-mail- travelclaims@icicilombard.com
The insured needs to inform the help line numbers while abroad as soon as possible. The company will not be liable to pay any claim that has not been informed by the insured while abroad on his return to India.
In case of an emergency - accident or sudden illness – contact the help line number at the earliest you can.
In case of a financial emergency, contact the help line number and give the details of your policy along with the police report containing the passport number and a written statement narrating the incident of loss. It should contain the causes, circumstances and the place of loss.
In case of hijacking, the incident having occurred should be confirmed by proper police authorities. The police report should contain details such as passport number, period of hijack etc.
Once the above is done, TPA would validate and authenticate the claim.
TPA settles bills directly with hospitals on the company’s behalf.
If the service provider does not accept direct payment from the TPA, the cost will then have to be borne by the insured. The company would reimburse these costs on submission of required details.
