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Information Technology Initiatives
The IT group at ICICI Lombard is structured for quick response to a dynamic market place. The approach has been to adopt a customer-centric strategy with greater speed, higher accuracy and with enhanced capacity that is aligned with the organization’s goals and objectives.
The following are the milestones in information technology:
 | Best IT implementation award - ICICI Lombard has been awarded the Best IT implementation award in the 'Maximum Business Impact' category for its GIS based Risk Management System initiated on August 2004. |
| Online Manager - a web-based interface enables our customers and intermediaries to independently process insurance transactions through the internet. ICICI Lombard has sales and service abilities on the corporate website, providing real time policy issuance for certain products. |
| Improved speed and accuracy of claims processing using Talisma - A Customer Relationship Management (CRM) system and Claims Processing System (CPS) system have been implemented on the Talisma platform. ICICI Lombard has integrated the contact center for surveyors, dealers, operations, internal claim teams into a single interface leading to improved speed and accuracy of claims processing. |
| Deployment of Citrix® MetaFrame Presentation Server for faster customer service, tracking and monitoring of policy related issues at any time - In order to cater to the diversity of locations at ICICI Lombard and a high volume of transactions, there was an acute need to centralize applications for faster rollouts. The company partnered with Wipro Infotech to implement a solution using Citrix MetaFrame Presentation Server. Now, ICICI Lombard’s insurance employees and agents are now able to structure all types of the company’s insurance products, independent of time and location. The system is designed to generate a policy in less than 10 minutes. |
| ICICI Lombard signed up for Consigntech "GoDB Platform" for developing mobile and disconnected POS (point of sale) - ICICI Lombard signed up for Consigntech "GoDB Platform" a software from Consigntech for developing mobile and disconnected POS (point of sale). This reduces the transaction cycle time for policy issuance to its customer at the intermediary and customer premises. As the processing gets distributed, the infrastructure required is reduced. |
| ICICI Lombard Launches PathFinder on May 2006 - To align the organization with the growing pace of economic development and expansion, ICICI Lombard has incorporated a cutting edge IT application called ‘PathFinder’ as its core policy administration system. It is a state-of-the-art system that provides an efficient method to quote, issue, manage policies and critical insurance functions from the internet as well as the intranet. The system is based on the top-of-the line hardware infrastructure to ensure its ability to handle the business growth. |
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