|
|
| What do I do in case of a claim? |
In case of claim:-
 | Inform the Call Centre with the policy details. |
| The company authenticates the claim request. |
| Surveyor onsite within 48 hours. |
| Surveyor submits report to the company within 72 hours on returning from site. |
| The documents are procesed by the company within 7 days. |
| On approval, payment sent to the insured. |
|
| top |
|
|
| What are the documents required for filing a claim? |
Documents required for filing a claim are:-
| Claim Form of the company duly completed and signed |
| Other evidence of event occuring, nature and extent of loss such as:- |
-- First Information Report
-- Fire Brigade Report
-- Estimate of the repairers
-- Rent Agreement
-- Transport details for baggage loss
|
| top |
|
|
| What do I do in case of a burglary claim? |
| In case of burglary claims, amounts up to 75% of the claim payable (as assessed by the company appointed surveyor) will be paid on receipt of a copy of the first information report (FIR). The balance settlement will be made only on receiving the final police investigation report. |
| top |
|
|
| How is the value of jewelry calculated? |
| Maximum value of jewelry covered will be 25% of total contents or 1 Lakh whichever is lower. |
| top |
|
|
| How will you assess a claim? |
| On providing the relevant information, including your policy details and claim details, your claim request is authenticated and is escalated to the company's claim Department. |
| The claim department validates and registers the request. a surveyor is appointed within 48 hours. |
| The surveyor submits the Final Survey Report (FSR) along with the documents within 7 days. |
| On approval of the claim, a letter is send to you giving the approved amount of settlement along with the discharge voucher. |
| Payment cheque is released on receipt of the signed discharge voucher. |
|
| top |
|
|
| Why a list of items is not required? |
Insurance works on good faith. We as an insurance company trust our customers. Therefore, the specific & detailed listing of your contents is NOT always necessary when you buy Home Insurance from us.
Preserving the bills helps in faster claims settlement. In absence of bills, alternate evidence will be taken into consideration. |
| top |
FAQs 
