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| Can I ask for some advance in case the repair charges are very high? |
| We provide cashless claim service, wherein you are not liable to pay for the repair charges, as ICICI Lombard directly pays it to the garage. This is called the cashless facility. However if you wish to go for the non- cashless service and are unable to pay the entire charges, you have to intimate the same to the agent and ICICI Lombard would do the rest of the payment. |
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| What is the claim procedure adopted by the company for settlements? |
ICICI Lombard adopts the following procedure once the claim form is filled and filed along with the necessary documents.
 | The surveyor attends the claim within 24 hours from the time of intimation. |
| Take photographs, assess, estimate and inform assessed estimates to the User within the same day of assessment. |
| After the completion of the job, the Surveyor carries out re-inspection. The insured then makes payment to the workshop/ garage as per the surveyor’s assessed estimation and releases a proof of release document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired). |
| Lastly, the insured submits the original bill, proof of release and cash receipt (derived from the garage) to the surveyor. |
| The surveyor then sends the claim file to the Insurance Company for settlement along with all the documents. |
Insurance company then reimburses the Customer within seven working days from the date of receipt of claim file. |
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| What is the amount that I would have to bear? |
You will have to bear the following:
| The amount of depreciation as per the rate prescribed by the Tariff advisory Committee |
| Reasonable value of salvage |
| Compulsory and voluntary deductions under the policy, if you have opted for it. |
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| What documents are required to file a claim online? |
In case of own damages claim following documents are required:
| Claim form duly signed |
| Valid R.C. copy of the vehicle |
| Valid driving license copy |
| Policy copy (First 2 pages only) |
| FIR if required (For Theft, Third party Injury / Damage; Highway accidents-Major only). |
| Original repair bill, proof of release and cash receipt. |
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| If I lodge a claim after the expiry of my policy date for an event that occurred during the policy period, will it still be valid? |
| Yes, you will be eligible for the claim even after the expiry of the policy date. This is because the event took place during the policy period. |
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| Will the claim affect my renewal? |
| In case you file a claim for any kind of damages during the insured period, at renewal, you will lose all the NCB that you have accrued over the years. |
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| Please provide me with the list of garages in my city where I can avail cashless service? |
| Kindly go throught the list of garages where you can avail of the cashless service. All India Cashless Garage List |
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| I currently have a policy with other company, will I get the NO CLAIM bonus if I renew it with you? |
In the event of no claims, you would avail of the 'NO CLAIM' bonus, i.e., there would be a reduction of 20% for payment of premium in the second year and 25% in the third year. Kindly go through our policy wordings to get the details of the same.
If you do not make any claim over a period of time, a No Claim Bonus (NCB) is offered on renewals. This discount can go as high as 50%. However, if there is any claim, the discount (NCB) will be zero for the next renewal.
Therefore, before making small claims, one should be careful. Especially, when you have a high NCB.
You will get full benefit of No Claim Bonus, even when you shift your motor insurance policy to ICICI Lombard from any other insurance company. |
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| What is the meaning of deductibles? What is the deductible applicable to a Private Car? |
Deductible is the portion of your claim that is not insured under your policy. ICICI Lombard is responsible for the amount over your deductible (up to your policy limit).
Voluntary deductible is the amount that you have to compulsorily bear during the event of a claim. For e.g., if your claim amount is Rs. 10,000 and the voluntary deductible is Rs. 3000, then you have to bear the first Rs. 3000 and the claim will be worth Rs. 7000. Discount on the premium is given for choosing higher deductible.
Higher Discounts on higher deductible
Voluntary Deductible for a Private Car
There is also a complusory Deductible applicable as per the Indian Motor Tariff:
Private Cars (Not exceeding 1500cc) Rs. 500
Private Cars Eexceeding 1500cc) Rs. 1000 |
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| What is the deductible applicable to a Two-wheeler? |
The compulsory deductible applicable to a Two-Wheeler as per the Indian Motor Tariff is Rs. 50.
Click here for the Voluntary deductible applicable to a Two-Wheeler |
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| How do I make a claim in case of damage to vehicle parts and need to make repairs? |
| Click to find the depreciation rates schedule, as per the Indian Motor Tariff applicable for replacement of parts for partial loss claims in respect of all categories of vehicles / accessories. |
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FAQs 
