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Home  FAQs Critical Care FAQs | | |
| | | What documents are needed to make a claim? | The documents required for making a Critical Illnesses Claim are as follows:
Doctor's Certificate confirming the following:
 | Insured person's name |
| Name, date of occurrence and medical details of the illness/surgery |
| Confirmation of the absence of any pre-existing Illness or Injury within the first 3 months of policy start date |
| Duly completed claim forms |
| Original Discharge Certificate/ Card from the hospital/ Doctor |
| Original investigation test reports, indoor case papers |
The documents required for making a Personal Accident claim are as follows:
| Duly completed claim form |
| Doctor’s Report |
| First Information Report and Final Police report, wherever necessary |
| Death certificate, wherever applicable |
| Investigation Reports like Laboratory test, X-rays and reports essential of confirmation of the Injury |
| Disability certificate from a government certified Doctor or government hospital confirming the extent and nature of disability |
| Post mortem report, if applicable |
| Any other supporting documents as may be required by the Company |
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| | | What is the procedure for making a claim? | | Make a claim by giving immediate notice in writing to the Company
Critical Illness Claim: Intimate ICICI Lombard within 30 days from the date of diagnosis of the concerned illness/surgical procedure
Personal Accident Claim: Intimate ICICI Lombard within 7 days from the date of occurrence of the accident/ injury |
| Submit all reasonable documents - information, assistance and proofs in connection with any claim within 30 days from the occurrence of the event. |
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| | | Whom do I have to contact in case of a claim? | In case of a claim, you can call our 24X7 insurance helpline at 1800 209 8888 (All India), alternatively email us at insuranceonline@icicilombard.com.
Alternatively, you may write to the following address to log a claim:
Write to the following address to log the claim:
ICICI Lombard General Insurance Co. Ltd.
2nd Floor, Zenith House, Keshavrao Khadye Marg,
Opp. Race Course, Mahalaxmi,
Mumbai – 400 034 | | top |
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