First General Insurance Company to be ISO Certified
What is ISO Certification? ISO Certification represents an international consensus on good management practices with the aim of ensuring that the organization can deliver the product or services that meet the client's quality requirements. These good practices have been distilled into a set of standardized requirements for a quality management system, regardless of what your organization does, its size, or whether it's in the private, or public sector.
The processing and approval of a policy -- from the time a marketing officer handovers the cheque and necessary documents to the operations team -- until the same is printed & dispatched to the internal customer.
Lifecycle policy maintenance
Preserving the file and related documents as per the statutory regulations and IRDA guidelines.
Banking and accounting activities
Activities such as acceptance, deposit and clearing of the cheque for the policy premium amount.
Banking, Premium & Commission reconciliation.
Payments relating to commissions, excess refunds, endorsement refunds and claims.
Claims (High frequency, low severity)
All the individual claims, which are voluminous in numbers and are for products such as Motor, Health, Travel, Home etc. This excludes claims for corporate products such as Fire, Plant & Machinery etc.
Commissions
Processing of the Commission payout at a specified percentage as per the IRDA guidelines to Business Sourcing Agents.
Customer complaints and query resolution
This is done through an Inbound Call Center team, which receives the consolidated list of customer queries/complaints and route the same to the concerned person for resolution within the defined Turn Around Time (TAT).
What this means for you as a customer? We shall keep our service promises
Streamlined processes
A desired result is achieved more efficiently when activities and related resources are managed as a process. Applying the principle of process approach typically leads to systematically defined activities as per your expectations.
Setting better service standards
The worldwide compatibility of technology, which is achieved when products and services are based on International Standards brings you an increasingly wide choice of offers, and they also benefit from the effects of competition among suppliers.
“Service guaranteed"
Conformity of products and services to International Standards provides assurance about their quality, safety and reliability.
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ISO Certification
