ICICI Lombard General Insurance Company Limited
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ICICI Lombard General Insurance Company Limited

Home Personal Products Health Insurance Cashless Claim Procedure
Cashless Claim Procedure
Given below is a basic and indicative Cashless Claim Procedure. To know about specific service provider's/ TPA's claim process click here.
Select a hospital from your service provider's network hospital tie-ups. Check the Network Hospitals booklet mailed to you or visit your service provider's website. However, do note that the hospital booklet might not be updated. Your provider may include or exclude hospitals without giving prior information. It is advisable to check the updated list from the website or contact them directly for information.

The claims for Comprehensive Health Insurance are serviced by ICICI Lombard Health Care, ICICI Lombard’s very own claims processing portal. It has always been our endeavor to provide the best of policy and services to our valued customers, ICICI Lombard Health Care is our initiative towards this commitment.

In case of emergency or planned hospitalization, just use your health ID card at ICICI Lombard Health Care network hospitals and avail of cashless service. Call 24-hours-toll-free number 1800-209-8888 for the complete assistance. For treatment in non-cashless hospitals, the claim form should be filled fully after discharge from hospital and sent to ICICI Lombard Health Care office along with following documents in original*


Standard list of documents required:

1. Claim form duly filled & signed by the insured & doctor.
2. Original discharge card/ summary & final bill.
3. All investigation reports in originals.
4. All medicines /lab/ hospital bill in original.
5. All payments receipts in original and should be stamped.
6. Any other required documents depending upon the case.



Disclaimer: Cashless Approval is subject to preauthorization by the company.
*Only expenses relating to hospitalization will be reimbursed as per the policy coverage. Non-medical expenses will not be reimbursed.




Note that the Cashless Authorization does not cover:
Record/documentation charges
Attendant/Visitor pass charges
Extra bed charges for attendant etc
Ambulance charges—unless covered under the policy
Special nursing charges not authorized by the attending doctor
Vitamins and tonics
Service charges not forming a part of the room rent
Sanitary items
Charges for extra bed for attendant
Bed retaining charges
Charges for T.V, Laundry, radio etc
Telephone/Fax charges
Food and Beverages for the insured and attendant/ visitors
Toiletries etc
Purchase of Medicines not related to the treatment
Stationery, Xerox or certifying charges
Duty Medical Officer / Registrar / Resident Medical Officer charges
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