Commercial vehicles cannot be insured online.

Yes, the person who buys the policy need not be the owner himself. Anyone can buy the policy acting on behalf of the insured.

Your car is probably one of the expensive things you own. Insurance protects this asset and helps you in coping with the expense of accidents, damage or theft. While driving, you are responsible for the safety of:

• Your passengers
• Your fellow drivers
• Other people’s property
• Pedestrians
• Yourself

Insurance helps cover the costs of potential damages or injuries in case of an unforeseen accident or theft. And above all, in India it is mandatory to have motor insurance before you can drive on the roads.

Incidents such as "Third Party Property Damage", "Bodily Injury To Self or Third Party" or "Theft" should be reported to the nearest police station, under whose jurisdiction the incident has occurred.

An insured becomes entitled to No Claim Bonus (NCB) only at the renewal of a policy after the expiry of the full duration of 12 months, if the insured has not claimed a single claim in the duration. As per the schedule of tariff), NCB can be earned in the Own Damage section of Policies covering all classes of vehicles but not on Motor Trade Policies (Road Transit Risks / Road Risks / Internal Risks) and policies that cover only Fire and / or Theft Risks.

Yes, in case you are changing from any other insurance company to ICICI Lombard and have accrued some NCB from them, we will make sure that you get the benefits for your NCB with our company too since we do not want you to lose out on any benefits accrued.

Yes, you can renew your policy online starting 2 months before expiry of your existing policy. In case your vehicle insurance policy has already expired, an inspection of the vehicle would be required to be carried out by our authorised surveyor. The policy would only be issued subject to a satisfactory inspection.

The NCB will be available, provided you show evidence that you are entitled to No Claim Bonus from your previous motor insurance company. Evidence can be in form of

• A renewal notice or
• A letter confirming the NCB entitlement from the previous insurer or
• A written declaration

Click here to view the wordings of the written declaration

Following are not included in this policy:

• Mechanical breakdown
• Wear & tear
• Consequential loss
• Depreciation
• Deliberate accidental loss
• Intoxicated driving
• Any contractual liability

The ICICI Lombard Motor Insurance policy is very comprehensive vehicle insurance, as mandated by the government, which covers you for:

• Any Loss or damage to your vehicle
• Third Party Liability
• Any permanent injury / death to a person caused by your insured vehcile.
• Any damage caused to the property (excluding vehicle) of some other individual by your vehicle.
• A Personal Accident Cover for the owner/driver of the vehicle while he is driving.

In case of loss or damage to the vehicle or the accessories insured, the Company covers the insured if the accident occurs due to the following hazards:

• Fire, explosion, self ignition or lightning
• Burglary, housebreaking or theft
• Riot and strike
• Earthquake (fire and shock damage)
• Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
• Accident by external means
• Malicious act
• Terrorist activity
• Whilst in transit by road rail inland-waterway lift elevator or air
• Landslide and rockslide

If the person driving the vehicle is a valid license holder, the vehicle is insured for all the accidents that occurred due to the hazards specified. To insure the person driving the vehicle, who is not the owner, an additional personal accident cover has to be taken for unnamed passengers. For the owner-driver, the policy compulsorily has a personal accident cover, as per tariff.

If you have taken a comprehensive policy for your vehicle you are fully covered against all the hazards mentioned, irrespective of whether the other person has an insurance policy or not.

As mandated by the government, third party insurance covers the following:

• Any permanent injury / death to a person caused by your insured vehcile.
• Any damage caused to the property (excluding vehicle) of some other individual by your vehicle. In any of the above events, the company will be fully liable to the person suffering such a loss.

In case you sell the insured vehicle during the insured period, you can exercise either of the following two options:

• Transfer the policy to another vehicle.
• The policy can be endorsed to the new owner/ buyer.

The insured is adequately covered in case of an occurrence due to the specified hazards leading to bodily injury/ permanent disability or death. The motor insurance policy essentially has a PA cover for the owner-driver, as per tariff, for which no extra premium is to be paid. For a person other than the owner and driver, the PA cover has to be taken separately paying an additional premium. The amount paid as compensation depends upon the extent of cover opted for. And for the driver, the extent of the cover is in accordance with the Workmen’s Compensation Act.

The policy essentially contains a Personal accident cover for the owner-driver, as per tariff. In case of unnamed driver, the accident cover has to be taken separately.

Your NCB will be forfeited in following cases only:

• If there is any claim made.
• If there is a break in the insurance period for more than 90 days.

If your vehicle is fitted with anti theft devices, which is approved by the Automobile Research Association of India (ARAI), a discount on premium is allowed.

You can insure your vehicle accessories under electrical and non- electrical items (accessories) whose amount is not included in the showroom price of the car but are fitted separately to the vehicle. For that you need to declare the value of such items separately, which will be added to the sum insured over and above the IDV. (Insured’s Declared Value).

In case of vehicles fitted with bi-fuel system such as Petrol/ Diesel and CNG/LPG, permitted by the concerned RTA, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form.

Yes, as a member of any of he following Automobile Association, a discount is given under the policy. The Associations are:

• Automobile Association of Eastern India
• The United Province Automobile Association
• The Western India Automobile Association
• The Automobile Association of Southern India
• The Automobile Association of Upper India

This is a Personal Accident cover for other un-named passengers that might be travelling in your vehicle. This is useful for safety of passengers.

The Insured’s Declared Value (IDV) of the vehicle will be deemed to be the ‘SUM INSURED’ for the purpose of this tariff and it will be fixed at the commencement of each policy period for each insured vehicle.

The IDV of the vehicle is to be fixed on the basis of manufacturer’s listed selling price of the brand and model as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation (as per schedule specified below). The IDV of the side car(s) and / or accessories, if any, fitted to the vehicle but not included in the manufacturer’s listed selling price of the vehicle is also likewise to be fixed.

The value of accessories is calculated on the original cost of purchase of the accessory less depreciation for the usage. The depreciation is applied at the same rate as is applied for a vehicle for calculating IDV.(Insured’s Declared Value)

This covers Legal liability to paid drivers /and/or cleaner employed in connection with the operation and/or maintenance of motor vehicle under the Workmen’s Compensation Act, Fatal Accidents Act and at Common Law.

The premium rates are governed by tariff as decided by the Tariff Advisory Committee. Generally speaking, the premium payable for your vehicle depends on:

• Type of vehicle
• Age of vehicle
• City of registration
• Period of coverage (For less than 12 months) and
• Any applicable discounts/loadings, as per relevant General regulation of motor tariff.

As per the Indian Motor Tariff, cities are categorized into specific zones based on the registration of vehicle and these zones have different rating factors for premium. For Cars, Two-wheelers and commercial vehicles.

Zone-A: Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi and Pune Zone-B: Rest of India

The premium charged depends upon the city of registration, irrespective of the place where it is used or where the insurance in renewed.

A discount of 50% is available on the own damage premium provided they modify such vehicles for use of the handicapped person. The above discount is also available for institutions exclusively engaged in the service of the handicapped.

The basic premium is calculated as per the Indian Motor Tariff. It varies from case to case. It depends primarily on the following factors:

1. Type of vehicle
2. Age of vehicle
3. Period of coverage
4. Discounts/ loadings
5. IDV (Insured's Declared Value)

ARAI stands for Automotive Research Association of India. (Automotive Research Association of India) In case you have installed ARAI (Automotive Research Association of India) approved anti theft device in your vehicle, whose installation is duly certified by the agency, you get a discount of 2.5 % on the OD Premium to a maximum of Rs. 500.

Now you can choose between 5 payment options to pay your premium online:

• Credit Card – Make secure premium payment with your VISA, Master and AMEX card. Avail EMI without any extra charges on ICICI Bank & Citibank Credit Cards.
• Net banking - Transfer premium amounts online through ICICI Bank and 9 other select Banks
• Bill Pay – Use your ICICI Bank Internet Banking account to pay your Motor Insurance premium
• Debit Card – Just enter your Citibank Debit Card details to pay your insurance premium directly
• Cash Card - Use your Done Card to make payment online.

We provide cashless claim service, wherein you are not liable to pay for the repair charges, as ICICI Lombard directly pays it to the garage. This is called the cashless facility. However if you wish to go for the non- cashless service and are unable to pay the entire charges, you have to intimate the same to the agent and ICICI Lombard would do the rest of the payment, subject to the admissibility of the claim and the other policy terms and conditions.

ICICI Lombard adopts the following procedure once the claim form is filled and filed along with the necessary documents.

• The surveyor attends the claim within 24 hours from the time of intimation.
• Take photographs, assess, estimate and inform assessed estimates to the User within the same day of assessment.
• After the completion of the job, the Surveyor carries out re-inspection. The insured then makes payment to the workshop/ garage as per the surveyor’s assessed estimation and releases a proof of release document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired).
• Lastly, the insured submits the original bill, proof of release and cash receipt (derived from the garage) to the surveyor.
• The surveyor then sends the claim file to the Insurance Company for settlement along with all the documents.

Insurance company then reimburses the Customer within seven working days from the date of receipt of claim file.

You will have to bear the following:

• The amount of depreciation as per the rate prescribed by the Tariff advisory Committee
• Compulsory and voluntary deductions under the policy, if you have opted for it.

In case of own damages claim following documents are required:

• Claim form duly signed
• Valid R.C. copy of the vehicle
• Valid driving license copy
• Policy copy (First 2 pages only)
• FIR if required (For Theft, Third party Injury / Damage; Highway accidents-Major only).
• Original repair bill, proof of release and cash receipt.

In case you file a claim for any kind of damages during the insured period, at renewal, you will lose all the NCB that you have accrued over the years.

Kindly go throught the list of garages where you can avail of the cashless service. All India Cashless Garage List

In the event of no claims, you would avail of the No Claim Bonus (NCB), i.e., there would be a reduction (on the own damage premium) of 20% for payment of premium in the second year and 25% in the third year. Kindly go through our policy wordings to get the details of the same.

If you do not make any claim over a period of time, a No Claim Bonus (NCB) is offered on renewals. This discount can go as high as 50% on the own damage premium for your vehicle. However, if there is any claim, the discount (NCB) will be zero for the next renewal.

Therefore, before making small claims, one should be careful. Especially, when you have a high NCB.

You will get full benefit of No Claim Bonus, even when you shift your motor insurance policy to ICICI Lombard from any other insurance company.

Deductible is the portion of your claim that is not insured under your policy. ICICI Lombard is responsible for the amount over your deductible (up to your policy limit).
Voluntary deductible is the amount that you have to compulsorily bear during the event of a claim. For e.g., if your claim amount is Rs. 10,000 and the voluntary deductible is Rs. 3000, then you have to bear the first Rs. 3000 and the claim will be worth Rs. 7000. Discount on the premium is given for choosing higher deductible.
Higher Discounts on higher deductible
Voluntary Deductible for a Private Car

There is also a complusory Deductible applicable as per the Indian Motor Tariff:
Private Cars (Not exceeding 1500cc) Rs. 500
Private Cars Eexceeding 1500cc) Rs. 1000

The compulsory deductible applicable to a Two-Wheeler as per the Indian Motor Tariff is Rs. 50.
Click here for the Voluntary deductible applicable to a Two-Wheeler

Please click here for your policy document

Please visit our nearest branch to obtain the NCB reserving letter. This is valid for 3 years from the date of issue