ICICI Lombard | Leading General Insurance Company in India
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Why ICICI Lombard is the smart choice

to secure yourself and the things you love

We have one of the highest claims settlement ratio in India

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During FY2020, we settled 99.9% health insurance claims and 93.2% motor insurance claims within 30 days of claim filing.*

On the motor claims front, we maintained our track record of honouring 93.2% claims (own damage) within 30 days of claim filing.*


Well, we don’t wish to blow our own trumpet, but the Indian Insurance Award of ‘Claim Leader – General Insurance’ only validates why we remain your smartest choice.

ICRA (an Associate of Moody's Investors Service) has assigned iAAA rating indicating highest claims paying ability to ICICI Lombard General Insurance Company Limited.

icra rating

The rating indicates a fundamentally strong position. Prospect of meeting policyholder obligations is the best. The rating takes into consideration ICICI Lombard's strong parentage, the high growth prospects for the general insurance business in the country, ICICI Lombard's strong capitalisation level, its prudent underwriting and reinsurance strategy, and its satisfactory underwriting performance.

*Source: IRDAI

We offer easy access to

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We settled a total of 1.86 million claims in FY2020, which means that on an average, every minute we honour about 3.5 claims.
We have established a strong market leadership through our promise of quick and efficient claim processes. Our pledge towards prompt responsiveness assures you of immediate assistance.


In case of a medical emergency, you need not worry because our Health Insurance policies offer access to cashless treatment at any of our 6500+ network hospitals across the country.

We believe in quick claim settlement. We settle around

       claims every minute
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We settled a total of 1.86 million claims in FY2020, which means that on an average, every minute we honour about 3.5 claims.
We have established a strong market leadership through our promise of quick and efficient claim processes. Our pledge towards prompt responsiveness assures you of immediate assistance.

7reasons to
choose us
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  • 1


    To ensure you have a hassle-free claim experience
    We have settled 1.86 million claims in FY2020.

  • 2


    We were the pioneers in the industry to develop an online sales channel in 2005 and the first General Insurance Company to be ISO certified.

  • 3

    Customer Service

    Our in-house call centre operations help to serve you better.
    We have introduced mobility solutions to empower customers to purchase, renew and intimate claims.

  • 4

    Product Innovation

    Long Term Two Wheeler Insurance - A 3-year long-term policy introduced in the two wheeler insurance segment.
    Complete Health Insurance - Comprehensive health insurance that offers Out-Patient Department (OPD) benefits, maternity cover and a host of wellness benefits.
    Bus Insurance - Comprehensive bus insurance for inter-state bus travellers through bus ticketing portals starting at `10 only.

  • 5


    A self-service customer app (Insure) has been launched for convenient policy purchase / renewal, claim intimation and tracking, GPS-enabled notification services; for example, for locating the nearest hospital/garage.
    To reduce the survey response time of your vehicle from more than a day to a few hours, all our motor surveyors are equipped with tablet devices.
    We have indemnity-based OPD solutions for you to avail real-time approval on consultation, diagnostics and pharmacy.

  • 6


    Our enhanced capabilities in data analytics helps us to understand you needs better.
    We offer telematics powered solutions to corporate customers to prevent loss during transit.

  • 7

    Awards and Accolades

    We won the prestigious Celent Model Insurer Asia Award, in the “digital and omnichannel” and “legacy and ecosystem transformation” categories for our agency application and our chatbot “MyRA”, respectively in 2017.
    We also received the “Technology Innovation” and “E-Business Leader” awards at the Indian Insurance Awards, 2016.
    For full details of the awards (click here)


The PMFBY was launched in 2016 and replaces all the prevailing yield insurance schemes in India. The scheme has extended coverage under localized risks, post-harvest losses etc. and aims at adoption of technology for the purpose of yield estimation. Through increased farmer awareness and low farmer premium rates the scheme aims at increasing the crop insurance penetration in India.

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The Expert Blog

Gopal Balachandran

Protecting Organizations in an ever changing Risk Landscape

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Think technology and it’s everywhere.

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What's New?

Technology With A HumanTouch | Instaspect |

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ICAI Award

We won the ‘Gold Shield’ award for excellence in financial reporting (non-life insurance) category for our Annual Report for FY2019

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Featured Article

How Touchless Technology Will Change The Way You File Claims?

A recent study by a health services company showed that 62% of Indians pay their medical expenses from their own pockets.

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Corporate Video

COVID-19 updates

Our health insurance covers all hospitalisation expenses related to COVID-19.


You can renew your motor policy any time by visiting our website. In case you are unable to make payment during the lockdown period, please contact us on our Toll free number 1800 2666 for assistance.

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Advisory for continuity of coverage under property policies due to lockdown condition.

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We have your back in your fight against the pandemic. You are now entitled for additional health benefits at no extra cost in our health insurance. T&C apply

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We are with you, always. During this pandemic, we have serviced 2987 COVID-19 claims amounting to ₹37.64 crores till 14th Oct,2020 and counting.

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