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ICICI Lombard’s cashless doorstep claims

ICICI Lombard’s latest feature is one-stop solution for hassle-free car repairs at your doorstep & quick cashless claims.

  • 05 May 2023
  • 2 min read


As a car owner, dealing with the aftermath of an accident can be a daunting task. In today's fast-paced world, time is of the essence, and nobody wants to spend hours dealing with car repairs.

With ICICI Lombard’s car insurance, you can now avail an end-to-end doorstep service that comes to your rescue in case of an accident and you want to raise a claim, and get your car repaired.

With this service, you won't have to worry about the time and effort it takes to get your vehicle inspected, repaired, and back on the road. Our dedicated team will take care of everything from the moment you call us, to the moment your vehicle is returned to you.

Here’s how it works

  • Call 18002666 instead of going to a garage. Once you call us to report an accident and ask for doorstep cashless claims service, you'll be assigned a dedicated Claim Manager.
  • A well-trained field-executive, or a ‘Claim Buddy’ as we call them, will visit your location at a time that works for you, to pick up the damaged vehicle, and help you complete on-the-spot car inspection.
  • The Claim Manager will reach out to you to provide an instant claim assessment and be your 'single point of contact' for all your queries related to claim and repairs.
  • Once you provide approval to the Claim Assessment (Estimated repair assessment including cashless and out-of-pocket expense, if any), the Claim Buddy will take your car to the nearest partner-workshop.
  • The Claim Manager will ensure that your vehicle is properly repaired on priority, nicely cleaned, and dropped off at your location at the earliest in its pre-accident state.

Some of the other highlights of this service are -

  • You can contact and track your Claim Buddy during car pick-up and drop-off.
  • You will also receive regular updates regarding your car repairs on WhatsApp.
  • The repair work is assured for 2 years or 10000 kms, whichever is earlier.

How can you avail the doorstep cashless claims service?

This service is currently available only in Mumbai, Hyderabad, Bangalore and Pune. We are working tirelessly to expand this service to pan India.

All you need to do is call ICICI Lombard's toll-free number 1800 2666, or use our IL Take Care app (Download here), or log on to our website.

In conclusion, ICICI Lombard's new service feature is a game-changer in the car insurance industry. With AI-powered claim processing and a dedicated team of a Claim Manager and a Claim Buddy, you can be assured of quick and hassle-free cashless claim settlement and car repairs, all from the comfort of your home.

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