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How to Download Your Car Insurance Document?

Learn the easy process of downloading your car insurance document hassle-free. This article provides step-by-step instructions to help you quickly access and retain your important insurance papers.

  • 21 Aug 2023
  • 3 min read

Having a car insurance document with you is paramount, and here's why. First and foremost, it serves as proof of financial responsibility. Four-wheeler accidents can occur unexpectedly, and if you find yourself involved in one, having valid insurance coverage is crucial. Your car insurance document provides evidence that you can cover the costs associated with any damages or injuries resulting from an accident. 


Furthermore, carrying your car insurance document helps ensure compliance with legal requirements. Failing to have proof of insurance can lead to significant penalties, such as fines, license suspension, or even legal consequences.


If you have not downloaded your policy document yet and have insurance with us, the following article will guide you through the steps.


How to download a car insurance policy document?

At ICICI Lombard, we ensure prompt delivery of the soft copy of your car insurance policy directly to your registered email address. If you misplaced this vital document, we recommend searching your email inbox for our message, as it contains the policy attachment for easy retrieval and downloading. However, we have alternative options for your convenience if you cannot locate the email.


Through Website

  • Go to our official website.
  • Look for the 'Support' section under the dashboard.
  • Choose 'Help Centre.'
  • Go to the 'Online Requests' section.
  • Choose 'Require policy copy.'
  • Click 'Product Name' and choose your insurance type from the drop-down list.
  • Select 'Request' under the 'Case Type.'
  • Enter your policy number and provide either your contact number or birth date.
  • Input alphanumeric code and tap on 'Proceed.'


Through Ria

To enhance convenience and streamline the process, we have implemented a responsive and intelligent bot named 'RIA' within our system. RIA can assist you with all your requests and queries efficiently. Connecting with RIA to download your policy document is a simple process. Here is how you can get in touch with her:

  • Follow the previously mentioned steps to visit the 'Help Centre' web page.
  • Tap on 'Ask Ria.'
  • Click on 'Already a customer.'
  • Select 'Download your policy.'
  • Select and provide any of the following: Policy, contact, or vehicle numbers.
  • You will now receive the soft copy of your document.

You can also connect with RIA on WhatsApp by texting 'Hi' at 7738282666. The steps required on WhatsApp are almost similar to the preceding one.


Other ways

  • Call 18002666 and connect with our executive for further assistance related to policy download.
  • Email us your request and mention the policy number in the mail body at
  • Download ILTakeCareApp. Add your policy using the policy number and request the insurance copy from the app. 

Also read:

  • Looking for tailored advice?

    Schedule a call with our insurance advisors

  • OR
  • Call us:

    1800 2666
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