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How to File for Your Motor Insurance Claim?

Stay informed about the progress of your motor insurance claim by understanding the tracking process detailed in this article.

  • 21 Aug 2023
  • 3 min read

When purchasing motor insurance, the primary focus is the insurer’s claim process. We examine various factors, such as the claim settlement ratio, the availability of network garages for cashless claims, the necessary documents, and more. However, amidst all these considerations, we often neglect the crucial aspect of understanding how to track the status of our claims. Suppose you are currently an ICICI Lombard customer and have recently filed a claim for accident-related repairs, theft, or any other reason. In that case, this guide will provide you with assistance on how to monitor their progress effectively.


How to track your motor insurance claim?

We have several ways to track your bike/car insurance claims. Below are the lists.


Through Website

  • Visit our official website.
  • Tap on 'Claims' under the dashboard.
  • Choose 'Motor Claims.'
  • Click on 'Check claim status and upload documents.'
  • Enter the registered mobile number and input OTP.
  • Your claim status will get displayed on your screen. 


Through ILTakeCare App

  • Get this app from PlayStore or AppStore.
  • If you use this app for the first time, share your name, email address, and contact number to register.
  • Click 'Add Policy' to update your policy number on this app.
  • Choose 'Motor Insurance', then under the 'Policy purchased by' section, click on 'Me.'
  • Share policy number. If you don't remember this number, share your bike's registration and chassis numbers.
  • Tap on 'Add Motor Policy.'
  • Now return to the home page and click on 'Claims.'
  • Select 'Policy Number.'
  • Click on ‘Track Your Claim.’
  • Select your claim number. 
  • Now, you can view the status of your claim.


Through WhatsApp

We have deployed RIA, our intelligent bot, to handle all your queries smoothly. Follow the below steps.

  • Save 7738282666 in your phone book.
  • Send 'Hi' on this number over WhatsApp. 
  • Click on 'Service Menu' and choose 'Help with Claims.'
  • Tap on 'Options' and select 'Motor.'
  • Again, click on 'Options' and choose 'Claim Status.'
  • You can now view the exact status of your motor insurance.

It is worth noting that you should chat on WhatsApp with the number registered in your policy to get the status of your claim.


You can also get information on your claim by emailing us at

Also read:

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  • Call us:

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