Why ICICI Lombard is the smart choice

to secure yourself and the things you love

We have one of the highest claims settlement ratio in India

We settled 99.09% health insurance claims in FY2016 within 30 days of claim filing.

On the motor claims front, we maintained our track record of honouring 93.2% claims (own damage) within 30 days of claim filing.*

Well, we don’t wish to blow our own trumpet, but the Indian Insurance Award of ‘Claim Leader – General Insurance’ only validates why we remain your smartest choice.

ICRA (an Associate of Moody's Investors Service) has assigned iAAA rating indicating highest claims paying ability to ICICI Lombard General Insurance Company Limited.


The rating indicates a fundamentally strong position. Prospect of meeting policyholder obligations is the best. The rating takes into consideration ICICI Lombard's strong parentage, the high growth prospects for the general insurance business in the country, ICICI Lombard's strong capitalisation level, its prudent underwriting and reinsurance strategy, and its satisfactory underwriting performance.

*Source: IRDAI

We offer easy access to

With a network as widespread as ours, help is never too far away. If your vehicle gets damaged and you are stranded, our Car and Two Wheeler Insurance policies let you avail cashless repair services at any of our 5600+ network garages.

In case of a medical emergency, you need not worry because our Health Insurance policies offer access to cashless treatment at any of our 4500+ network hospitals across the country.

We believe in quick claim settlement. We settle around

3 claims
every minute

We settled a total of 1.62 million claims in FY2016, which means that on an average, every minute we honour about 3 claims.

We have established a strong market leadership through our promise of quick and efficient claim processes. Our pledge towards prompt responsiveness assures you of immediate assistance.

7 reasons to
choose us

  • 1


    We established an in-house claim settlement unit in 2008, which created new benchmarks in claim settlement.

    To ensure you have a hassle-free claim experience, the unit employs over 120 doctors and 400 dedicated personnel.

    The unit settled over 1.62 million claims in FY2016.

  • 2


    We were the pioneers in the industry to develop an online sales channel in 2005 and the first General Insurance Company to be ISO certified.

    We were the first general insurer to launch ‘Weather Insurance’ in 2003 to address crop damage related issues of farmers.

  • 3

    Customer Service

    Our in-house call centre operations help to serve you better.

    We have introduced mobility solutions to empower customers to purchase, renew and intimate claims.

  • 4

    Product Innovation

    Long Term Two Wheeler Insurance - A 3-year long-term policy introduced in the two wheeler insurance segment.

    Complete Health Insurance - Comprehensive health insurance that offers Out-Patient Department (OPD) benefits, maternity cover and a host of wellness benefits.

    Bus Insurance - Comprehensive bus insurance for inter-state bus travellers through bus ticketing portals starting at `10 only.

  • 5


    A self-service customer app (Insure) has been launched for convenient policy purchase / renewal, claim intimation and tracking, GPS-enabled notification services; for example, for locating the nearest hospital/garage.

    The photo quote facility (part of the mobile app) automatically sends a renewal quote when a customer shares a picture of the existing motor insurance policy through the app.

    To reduce the survey response time of your vehicle from more than a day to a few hours, all our motor surveyors are equipped with tablet devices.

    We have indemnity-based OPD solutions for you to avail real-time approval on consultation, diagnostics and pharmacy.

  • 6


    Our enhanced capabilities in data analytics helps us to understand you needs better.

    We offer telematics powered solutions to corporate customers to prevent loss during transit.

  • 7

    Awards and Accolades

    We received the Golden Peacock Award for Business Excellence, the Claim Service Leader Award and the Technology Innovation Award in 2016.

    We were recipients of three Golden Peacock Awards in 2015.

    For full details of the awards (click here)

Customer Speak

Read Customer Testimonials For

View the complete list of customer testimonials for all insurance categories

“I used the mobile self inspection feature within the ICICI Lombard app for my car insurance and it was a great experience. I must say, this ... ”

Prince Sachdev – Bhagalpur


“ICICI Lombard’s online booking experience is very seamless, especially if one is renewing the motor policy it is the most hassle-free ... ”

EVP & Head Finance, Cleartrip Pvt. Ltd


“Quick service from staff. Polite and patience in communications.Good guidance.As a senior citizen what else I require. My small settlement w... ”

Viswanadha Sobhanadri - Hyderabad - Editor & Publisher, Vedamataram


“I have been a customer to ICICI Lombard General (Motor) Insurance for the last 5-6 years. I have two 4-wheelers and both are insured with IC... ”

Diptesh Narayan Ray -Businessman - Pune


“Recently I renewed my Car Insurance, since I am out of country for 5 months I asked my brother staying in Naroda, Ahmedabad to complete the ... ”

Dhananjay Joshi -IT Professional- Gandhinagar


“Happy with your service. I wanted to know about Roadside Assistance Features and found all the information on the website. I even called the... ”

Tushar - Thane - Associate, Altisource


“Two main and important things I would like to highly appreciate. First, buying Insurance Online is "Super Experience" and in case you are fi... ”

Tarak Desai - Bangalore - Associate Group Manager, SLK Software Services


“Hello, I am Sharath Chander Kanala and I have availed car insurance renewal policy from ICICI Lombard. I have to say that I have had a super... ”

Sharath K - Teacher - Varanasi


“Hello, I, Palla Srinivasa Murthy, had availed car insurance on my Santro and I must say, the whole process was so smooth that it really ease... ”

PS Murthy - Manager - Banglore

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ICICI Lombard General Insurance Ltd. is one of the largest private sector general insurance company in India offering insurance coverage for motor, health, travel, home, student travel and more. Policies can be purchased and renewed online as well. Immediate issuance of policy copy online.
Trade logo displayed above belongs to ICICI Bank Ltd. and Northbridge Financial Corporation and is used by ICICI Lombard GIC Ltd. under license. Insurance is the subject matter of the solicitation. The advertisement contains only an indication of cover offered. For more details on risk factors, terms, conditions and exclusions, please read the sales brochure carefully before concluding a sale. ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025. Reg. No.115. Fax no - 022 61961323. CIN: U67200MH2000PLC129408.
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