In a surprising research, it has been proved that passengers taking off from the Mumbai airport use web-enabled travel features dedicatedly as compared to fliers from five major international airports across the globe. The global survey research report released recently has proved this claim.
It has been stated that over 2,500 passengers from 6 airports globally were interrogated for the assessment. The assessment declares that about 65 per cent of passengers at Mumbai airport rely on self-service check-in booths as compared to those standing in check-in queues at various airline counters. In the year 2010, the number of travellers using these services was about 36 per cent.
According to Mr. Vikram Sethi, Vice President and Head - Terminal Operations, Mumbai International Airport Limited (MIAL), adept placement of self check-in kiosks at prominent locations to facilitate passengers an easy access has helped a lot. He also confirmed that the next step would be to provide baggage drop facilities just near to the self check-in kiosks. This will lead to a significant growth in usage.
He also confirmed that usage of self check-in booths would double in number as the requirement for government for airlines to mould boarding cards caused from such kiosks will be eliminated and airlines will conduct various identity checks right at the boarding gate.
SITA Director in India has confirmed that the Mumbai airport is one of the most competent airports across Asia with respect to passenger self-service. The research has also confirmed that city fliers usually depend heavily on smart phones for most of the travel related services. It has been reported that about 78 per cent of the Mumbai respondents are using smart phones to avail right info on boarding gate changes, delays for flight and even boarding status!