For Cashless Settlement

  • Inform our help line numbers mentioned below to register a claim.
    You can get in touch with us at the following:

    In USA : +1 877 352 7706 (Toll Free)
    In Canada +1 877 352 7693 (Toll Free)
    From the rest of the world: +91 22 6787 2010(Call back facility)
    In India: 1800 209 8889 (Toll Free and Accessible in India only)
    Fax: +91 22 6734 7888
    E-mail- travelclaim@icicilombard.com
  • TPA would validate and authenticate the claim
  • TPA settles bills directly with hospitals/ provides remittance
For Reimbursement Settlement

  • Inform our help line numbers mentioned below to register a claim.
    You can get in touch with us at the following:

    In USA : +1 877 352 7706 (Toll Free)
    In Canada +1 877 352 7693 (Toll Free)
    From the rest of the world: +91 22 6787 2010(Call back facility)
    In India: 1800 209 8889 (Toll Free and Accessible in India only)
    Fax: +91 22 6734 7888
    E-mail- travelclaim@icicilombard.com
  • TPA would validate and authenticate the claim
  • The insured must submit the required documents and completed claim form
    as per TPA guidance
  • TPA would check and reimburse payments within 15 days


Documents Required

  • Duly completed and signed claim form
  • Policy copy
  • Air ticket jacket / boarding pass
  • Any other document as required by the Company


Additional Documents Required

For Health Cover
  • Original Doctor’s statement mentioning the ailment and treatment prescribed
  • Original hospital bills / receipts for the amount fully settled. In case of unsettled
    hospital bills, to furnish the original payment receipts, which give a clear indication
    that, the amount due to the hospitals have been settled in full.
  • Any other document as required by the Company

    For Delay of Checked-in Baggage
  • Original receipts for emergency purchases made during the period when
    the baggage was delayed
  • Letter from airline as to when the baggage was returned back to the insured
    and if any compensation is paid for settlement of claim for delay of baggage.
  • Any other document as required by the Company

    For Loss of Checked-in Baggage
  • Property Irregularity Report issued by the airlines.
  • Letter from airline confirming that the baggage has been permanently lost
  • And if any compensation is paid towards settlement of claim Description of items
    lost along with relevant bills (bills are must for items valued in excess of USD $100)
  • Any other document as required by the Company

    For Loss of Passport
  • Receipts for obtaining duplicate passport / travel documents
  • Copy of new passport, return tickets, previous passport (if available).
  • Certificate issued by embassy of India; stamps, cost of a professional account
    or solicitor (Excluding any transportation involved in getting duplicate passport.) 
  • Any other document as required by the Company




    Student Medical Product Code: Misc 50