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Travel Insurance

Customer Reviews

Puneet Upadhyaya

  |   09 Apr 2018

When it was time to purchase my travel insurance policy, your agent skilfully described the entire process. He even made it easy for me to understand all the important details of the plan. What a flawless procedure. Thanks!

Puspendu Guha

  |   06 Apr 2018

It was really nice talking with your agent over the phone. I faced hurdles while buying my ICICI Lombard travel insurance policy. However, with his guidance, the problem was solved. I am grateful for his assistance and appreciate all his help. Thank you very much.

Shiva Kaushal

  |   03 Apr 2018

It was amazing to talk to your agent while booking my travel insurance. She handled all my concerns like they were her own. She highlighted the important policy details such as coverage against loss of passport and so on. I am very happy with the assistance I received from her through the process. Thanks a lot and God bless you.

Ayan Chattaraj

  |   31 Mar 2018

I was unable to directly purchase my travel insurance online due to a technical difficulty. However, your employee helped me in understanding the plan and walked me through the entire process. Thank you!

Arun Michael Dsouza

  |   25 Mar 2018

I really appreciate all the help delivered by your customer care executive for buying a suitable travel insurance. He ensured that I understood every aspect of the policy before I made my purchase. Extremely satisfied with the services provided by him. Cheers!

Aakar Chatta

  |   23 Mar 2018

I found your agent to be extremely resourceful and patient. I was told about the travel insurance plan’s features like long-term plan availability and emergency hotel extension. With service like this, I definitely plan on making ICICI Lombard my insurance depot.

Harsimarpreet Singh

  |   21 Mar 2018

I would like to thank your executive for providing such a great service. After talking to her, I came to know about the plans numerous characteristics such as coverage against trip cancellation or delay. I feel really good about having a professional relationship with ICICI Lombard. Hats off!

Suryakanthi Tripathi

  |   14 Mar 2018

I got the international travel insurance policy with the brilliant support of an agent from ICICI Lombard. Through this conversation, I became aware of the plan’s advantages, including financial coverage against medical emergencies or use of health services. Thank you.

Sujala Sura

  |   12 Mar 2018

Your salesperson helped me purchase the ICICI Lombard travel insurance for my mom. He clearly explained to me all the details of the policy such as coverage against trip delay. Because of him, the buying process was surprisingly easy and quick.

Sarita More

  |   06 Mar 2018

I had conversations with two sales representatives from ICICI Lombard. Both of them informed me in detail about the travel insurance policy I was interested in. By interacting with them, I learned of provisions such as financial coverage against medical emergencies or use of health services. Very good conduct.

Shrilatha Rao

  |   28 Feb 2018

Today, I had a telephonic conversation with your insurance advisor. He explained each and every term of the travel insurance plan such as reimbursement in case of trip cancellation or interruption. This convinced me to buy the policy. A big thumbs up to him!

Ramchandra Murty

  |   25 Feb 2018

Had an excellent experience while talking to your customer support executive. He painstakingly covered all the details of the different travel insurance plans such as coverage against total loss of checked-in baggage. Later, he guided me to opt for a suitable policy. It was really a pleasure to talk to him.

Rammohan Reddy

  |   23 Feb 2018

Your executive helped me to buy overseas travel insurance for my family of four. During our interaction, he also introduced me to the other travel insurance plans offer. This led me to buy additional travel insurance that is valid for a year. Your executive’s efforts, patience and guidance were commendable considering our conversation took place so late in the night, during the graveyard shift.

G.P. Nagaraj

  |   20 Feb 2018

Your call centre representative helped me to choose the right overseas travel insurance plan. She made sure that I understood the policy provisions such as financial coverage in case of trip cancellation or interruption. Her excellent service deserves a rating of 9 out of 10. Thanks!

Rajendra Pai

  |   18 Feb 2018

ICICI Lombard’s executive explained to me the various aspects of the Overseas Travel and Personal Protect insurance plans. He also guided me through the online purchase process. I am satisfied with the service provided to me.

Sameer Bhan

  |   12 Feb 2018

The support that your salesperson provided to me during the purchase of travel insurance for my father has been nothing short of phenomenal. He took the effort to call me up on my UK number upon request and guided me all the way with a professional approach. I rate him 10 out of 10!

Vijay Kumar Nair

  |   10 Feb 2018

I was relentless in my pursuit of answers to my travel insurance queries and confirmation of the policy details during my interaction with your salesperson. She attended to all of my requirements with equanimity and good humour. I commend her professionalism, and score her 10 out of 10 for her service.

Narasimhan V.

  |   08 Feb 2018

I am happy with the online guidance that I received from your customer support associate. It was a very good and seamless experience. Her professional behaviour and her service are commendable.

Debparna Dutta

  |   07 Feb 2018

Thanks to your salesperson, I was able to buy a suitable travel insurance plan for my mother. She explained the terms and conditions of the policy such as emergency hotel extension and coverage against total loss of checked-in baggage. Really appreciate the support provided!

Nitish Singh

  |   05 Feb 2018

Your salesperson helped ensure that my family and I have reliable, effective insurance coverage before our upcoming trip. We appreciate all her efforts and follow-ups, as well as the support she gave us during this process. We wish her health, happiness and success.

Deepak Bedi

  |   04 Feb 2018

I am extremely happy with the service provided by your salesperson over the phone. He informed me about the provisions of your travel insurance plan, including emergency hotel extension, in an articulate manner. I would also like to thank him for getting my policy issued very quickly.

Kiran Ayyappan

  |   03 Feb 2018

I have bought overseas travel insurance for two individuals, and am immensely satisfied with the way your representative handled the entire process. He was extremely polite during our conversation. I am grateful for the strong support he extended to me while booking the policy online.

Clarence Roberts

  |   02 Feb 2018

I’ve purchased travel insurance from ICICI Lombard. Your agent was really helpful to me. He highlighted the plan’s benefits such as emergency hotel extension and reimbursement in case of trip cancellation or interruption. Keep up the good work!

Vallam Padmavathi

  |   01 Feb 2018

I’m sharing this feedback on behalf of the policyholder. ICICI Lombard’s executive efficiently handled the call for assistance with purchasing travel insurance. She was aware of the ins and outs of the policy, especially the respective inclusions and exclusions, and simplified the same. Overall, she did a wonderful job.

Asif Parvez

  |   31 Jan 2018

I had a good interaction with your agent this morning for the purchase of my travel insurance. He was polite and patient, and spared no effort in walking me through the plan’s benefits such as financial coverage against trip cancellation and interruption. He also helped me with completing the transaction. Thank you.

Swaroop Kumar

  |   30 Jan 2018

Your insurance advisor was patient and reassuring in his interaction with me. He seemed well-trained in the art of good customer service, and knew his job inside out. I wish him all the very best. I’m sure ICICI Lombard will go a long way with such helpful team members!

Kundavalli Saraogi

  |   28 Jan 2018

The salesperson elucidated the benefits of the travel insurance plans that ICICI Lombard offers, including emergency hotel extension and financial coverage against loss of passport. He helped me to choose a suitable policy and then guided me well on how to complete the purchase.

Rafat Ehsan Azim

  |   27 Jan 2018

It was a pleasure to interact with your salesperson for the purpose of buying travel insurance for my parents. She painstakingly explained to me each and every clause of the plan. She even checked every time to ascertain if I’d understood the details. I am impressed with her customer service skills, and would like to wish her all the best for the future.

Chandrasekhar Subramanian

  |   26 Jan 2018

I’m very happy to have received excellent support from ICICI Lombard during my travel insurance purchase. I interacted with your salesperson over live chat. He made sure that I understood the ins and outs of the policy before I bought it.

Rupak Sahoo

  |   25 Jan 2018

It was very easy to buy my Gold Multi Trip travel insurance plan from ICICI Lombard. I’ve always bought this plan whenever I’ve travelled abroad. Today, I'd got in touch with your customer service employee over the phone. He extended excellent support to me in buying the policy with a 1-year term.

Sumit Varshney

  |   24 Jan 2018

Your salesperson guided me all the way in buying travel insurance. She gave me full support while completing the transaction. Such executives are a rare find. Really appreciate the help I received. Thanks.

Bhaskar Raman

  |   23 Jan 2018

I was quite surprised with the excellent support that I received from ICICI Lombard’s customer support team. It’s because I haven’t experienced such eagerness to help over the phone for a long time now. Thank you for the useful assistance! There are sure to be more happy customers if you continue with this good work.

Newand Ram Goklani

  |   21 Jan 2018

Your executive was very helpful in getting my travel insurance policies issued. He not only arranged for the quotations on a priority basis, but also explained the policy benefits such as emergency hotel extension. He was in touch with me throughout the purchase process. Thanks!

Narendera Kumar Natarajan

  |   20 Jan 2018

I had a great experience while purchasing travel insurance from ICICI Lombard. Your executive was very helpful to me throughout the transaction. She explained to me each and every provision of the policy thoroughly. Thanks for making the whole process so easy for me. Really appreciate it!

Rayaprolu Eswar Kumar

  |   19 Jan 2018

I bought ICICI Lombard’s travel insurance for me and my wife. The representative I spoke to was extremely helpful, courteous and professional. He explained to me how the policy offers financial coverage against cancellation or interruption of the trip. I thank him sincerely for his assistance.

Kirti Patel

  |   16 Jan 2018

Your customer service representative was absolutely professional in the way he handled our interaction. I am also impressed with his timely follow-ups and the patient manner in which he answered all of my queries. It was a delightful experience indeed! Thanks for the support.

Ruchika Malhotra

  |   14 Jan 2018

Kudos to your agent for his excellent service! He was very patient and helpful throughout our interaction. He explained the policy in an easy-to-understand manner, and even did follow-ups with me to confirm if the transaction was completed smoothly.

Govinda Chakraborty

  |   12 Jan 2018

I purchased my travel insurance policy with the guidance of your representative. He assisted me in filling up the form and completing the payment process. This enabled me to go ahead and complete the transaction without any hassle. I’m really impressed with his in-depth knowledge and eagerness to help. Keep the good work.

V. Vishwanthan Nair

  |   09 Jan 2018

I am extremely satisfied with the salesperson’s detailed explanation of ICICI Lombard’s travel insurance plan. She was not only polite and cooperative over the phone but also made the effort to do diligent follow-ups on my request. It is just because of her excellent service that I bought this policy for me and my wife.

Deepak Dolas

  |   06 Jan 2018

I spoke to an ICICI Lombard associate for my travel insurance purchase. She interacted with me in a clear and professional manner, and helped me to buy the policy in just 10 minutes! I highly recommend her services. All the very best!

Anirudha Guharoy

  |   25 Dec 2017

I bought a round trip travel insurance policy from ICICI Lombard today. The entire process was hassle-free for me thanks to the satisfactory guidance provided by your customer service representative. She was very cooperative, professional and polite during our interaction.

Madhusudan Yadav

  |   24 Dec 2017

I’m impressed with the way your sales representative handled my queries and helped me to buy travel insurance in less than no time. She interacted with me in a professional manner and ensured that the transaction went very smoothly. She is one of the best sales representatives I’ve ever come across. Such good service is what makes customers come back. Kudos!

Anurag Bansal

  |   23 Dec 2017

My parents wanted to go off on an overseas trip, hence I was looking to purchase travel insurance for them. The insurance advisor guided me while buying the policy. The whole process was very quick and smooth.

Sangeeta Sahu

  |   22 Dec 2017

Your salesperson helped me to extend the tenure of my family’s travel insurance. He gave me factual information regarding the policy features. I encountered some issues with the website while making the payment. But he came to my aid by systematically asking me questions to understand the problem and then proposing appropriate solutions. I found him to be quite knowledgeable and patient.

Rajiv Kapur

  |   21 Dec 2017

I received excellent service from your salesperson while buying travel insurance. She called me up at the requested time, and made every effort to make the purchase experience smooth and pleasurable for me. She seemed highly dedicated to her work. I would call her a perfect fit for ICICI Lombard.

Girish Kumar Rebba

  |   20 Dec 2017

I wanted to buy travel insurance from ICICI Lombard and so decided to call up the customer support department for guidance. The executive made me aware of the various benefits offered by the policy such as cashless healthcare or hospitalisation. He was very polite and cooperative.

C. Jagannadha Rao

  |   19 Dec 2017

I am extremely happy to have spoken with your salesperson. He was very cordial and friendly in his behaviour. After patiently listening to my travel insurance requirements, he suggested suitable options for me and my wife. He explained to me the important clauses pertaining to the policies and promised the best possible help in case of need. The policy purchase procedure went very smoothly.

Prabhat Rai

  |   18 Dec 2017

Had a fruitful interaction with your representative with regard to the purchase of my travel insurance. He was really cooperative, and thoroughly explained the policy benefits such as emergency hotel extension and coverage against loss of checked-in baggage. I really appreciate his efforts.

Rebecca Thomas

  |   17 Dec 2017

I’ve been residing in India for the past year, and I would like to say that this is the best customer service I’ve ever received in this country! Your salesperson helped me to buy travel insurance in less than 30 minutes. She spoke succinctly, gave honest answers to my queries, and didn’t request me for any irrelevant documents. Thanks for being helpful, polite and patient.

Purnima Kumar

  |   16 Dec 2017

The guidance given by your executive was of great help to me while buying travel insurance. She provided comprehensive information about the policy, patiently answered all questions and helped to conclude the transaction. Thank you so much!

Rudolf Britto

  |   15 Dec 2017

I was looking for travel insurance for me and my family. Your agent was very professional and courteous. Like a good salesperson, he explained to me the benefits of your travel insurance plans, and gave me good suggestions after taking into account my requirements. It was a pleasure interacting with him.

Mayank Manjul

  |   14 Dec 2017

Your customer support associate gave me guidance right till the end of the policy purchase. He explained to me the respective inclusions and exclusions of your travel insurance plans. Such good service is highly appreciated.

S.C. Sarkar

  |   13 Dec 2017

I would like to convey my appreciation to your salesperson for her excellent back-end support and guidance. She helped me to customise the travel insurance plan for my upcoming trip to the US as per my needs. I would describe her as a patient, knowledgeable and customer-oriented person. I wish her success in life.

Faizaan Charania

  |   12 Dec 2017

I spoke with your executive in order to know more about the travel insurance plans offered by ICICI Lombard. He patiently guided me through the detailed information about the policies that was available on your website, and simultaneously explained their features. After I’d chosen a suitable plan, he also walked me through the online registration process. I appreciate the service provided.

Kunnelakat John Janas

  |   11 Dec 2017

The agent gave me useful information regarding the travel insurance plans offered by ICICI Lombard. She made sure that I understood the ins and outs of every option. Thanks for guiding me well.

Prakash Raol

  |   10 Dec 2017

I was looking to buy travel insurance, and ICICI Lombard’s salesperson came to my aid in this regard. He was very informative and gave me plenty of information regarding the policy, particularly the advantages such as coverage against loss of checked-in baggage and trip cancellation or interruption. His support helped me to complete the transaction within a short time.

Deepika Vatsa

  |   10 Dec 2017

I appreciate your agent for the support and guidance that he provided to me during the purchase of my travel insurance plan. He was very understanding, and had good knowledge of the policy. The time and effort he took in order to help me shows his commitment to his job. I would recommend him to all of my friends and associates.

Satindra Ahluwalia

  |   09 Dec 2017

I am glad that I returned to ICICI Lombard for my travel insurance purchase. Your executive provided me with efficient, personalised service in a prompt manner. She was patient and more than willing to help me choose a suitable policy. I would definitely recommend ICICI Lombard to my friends for their travel insurance needs.

Minoti Singh

  |   09 Dec 2017

Your customer support associate helped me to buy travel insurance in just a few minutes! What really helped me to make a quick decision was his lucid narration of the policy benefits, like cashless healthcare services and emergency hotel extension. I would like to thank him for providing me with a fantastic support experience.

Rohan Pitre

  |   08 Dec 2017

The executive I communicated with really simplified the terms of the travel insurance plans that ICICI Lombard offers. I’m now aware of the different benefits I will be getting as a policyholder, including coverage against loss of my checked-in baggage. He also helped me to initiate and complete the payment process online. Thanks!

Soumitra Sengupta

  |   04 Dec 2017

I was looking to buy travel insurance for my upcoming visit to the US. Your executive not only provided me with all the necessary information about your policy, but also guided me through the transaction every step of the way. She was extremely cordial during our interaction. I would like to congratulate ICICI Lombard for having such a good employee on its payroll.

Sangeeta Sharma

  |   28 Nov 2017

I wanted to buy travel insurance and spoke with your salesperson in this regard. She was very friendly and put me at ease right from the beginning of the conversation. I’m impressed with the efficient way in which she helped me choose the right policy.

Sudha Raman

  |   22 Nov 2017

I’ve bought four travel insurance policies from ICICI Lombard. Your website was completely new to me, but your executive was open and forthcoming with the guidance. He explained the process of purchasing travel insurance in a simple and easy way, which enabled me to quickly complete the transactions.

Omkar Ramesh Patil

  |   17 Nov 2017

I wanted to buy an insurance policy that would cover all of my travel plans. The salesperson I spoke with explained ICICI Lombard’s insurance policies in detail. Looking forward to having such good interactions with your customer support staff in the future too.

Aditya Mohan Gupta

  |   15 Nov 2017

Your salesperson went out of her way to resolve my queries with regard to your travel insurance plan. She patiently explained the intricate details of the policy, such as its features, benefits, and respective inclusions and exclusions. I would definitely recommend ICICI Lombard if someone in my circle is looking to buy travel insurance.

Sumeet Kumar

  |   13 Nov 2017

I had reached out to your customer support team when I was confused with regard to buying the right travel insurance for my needs. The executive not only explained the policy's provisions in simple language, but also helped me in completing the formalities necessary for the purchase. Thanks for responding promptly to my request for assistance.

R.P. Gupta

  |   10 Nov 2017

Your salesperson ensured that I had a good experience while buying travel insurance for me and my wife. She explained the numerous benefits of the plan and was also of help while completing the formalities of online purchase. I score my interaction with her 10 out of 10.

Sanjay Ranga Rao Naidu

  |   08 Nov 2017

Received timely help from your customer support executive. She explained everything that was relevant regarding your travel insurance plan, and also made sure that I understood the actual process of buying the policy. Appreciate the help and support.

M.Y. Ranga Reddy

  |   05 Nov 2017

The guidance given by your salesperson was of great help to me while buying the insurance. She explained the policy to me in simple terms, and helped me complete the purchase. Her good work is worthy of appreciation from the management. All the very best for the future.

Linesh Raghawan

  |   30 Oct 2017

I was looking for help with choosing the right travel insurance policy for my father-in-law. I am very satisfied with the guidance and support given by your agent. Appreciate his cooperation and his willingness to help.

Brijesh R Sanmukhani

  |   22 Oct 2017

I was able to buy ICICI Lombard’s travel insurance policy without any hassle thanks to the help given by your customer support executive. He gave me some handy guidelines to follow while making the transaction. I score him a 9 out of 10.

Vinod Ramakrishnan Vethody

  |   18 Oct 2017

I would like to commend your customer service executive for taking the initiative to resolve the issue I faced. She was patient and spoke clearly throughout my interaction with her, and was kind enough to contact me on my alternate number on request. Thank you for addressing my concerns in a positive and professional manner.

Amna Momin

  |   10 Oct 2017

The advisor practically worked over time and was extremely friendly and cooperative. Much appreciated efforts! Kudos to ICICI Lombard. Finally bought my multi trip travel insurance online from your website. But must say the credit goes to the great support team to you have in place.

Ande Mahesh

  |   08 Oct 2017

The advisor was very very very helpful in all ways. He provided all the details about multi trip travel insurance policy and explained in very professional way. Was excellent help all through the process and process went very easy. Thanks a lot and all the best.

Nikita Nanda

  |   06 Oct 2017

Can’t thank enough to your advisor who helped me first with all the policy details and then guided me to the website where I bought my multi trip travel insurance policy online.

Rajagopal Mukundan

  |   05 Oct 2017

I needed help with respect to the multi trip travel insurance policy that I wanted to buy. Your helpline executive took great deal of effort in explaining all the details regarding the policy and also helped me in purchasing the policy online.

Prashant Nagale

  |   03 Oct 2017

Congratulations on having such great people onboard. The advisor I spoke with managed to answer all my queries regarding multi trip travel insurance without having to put my call on hold even once. Also guided me through the online purchase process to complete the transaction without any issues.

Sukhpreet Kaur

  |   01 Oct 2017

The support advisor guided me in very good manner about the multi trip travel insurance policy. I am really satisfied with his work. He also helped me complete the purchase process online and guided me wherever I got stuck. Keep it up

Ravi Seth

  |   30 Sep 2017

The advisor I spoke with was clearly a very hard working and energetic person. I feel such people deserve appreciation and therefore I am writing this feedback. I noticed that she is extra ordinary knowledgeable, helpful, and polite. She explained all the details of the multi trip travel insurance and answered all my queries without any delay.

T.P.S. Nathan

  |   29 Sep 2017

My interaction with the policy advisor for raising the multi trip travel insurance was very fruitful. She was understanding, patient and very helpful. I wish her success.

Manish Ahluwalia

  |   28 Sep 2017

One of the best customer care experience & product information provided by ICICI Lombard policy advisor. Haven't seen such professionalism from any customer care from any other company. Bought my multi trip travel insurance policy based simply on the conversation I had with the advisor. Great job and all the best!

Veena Dhawan

  |   27 Sep 2017

I was contacted and assisted by the policy advisor who guided me to a better product and assisted in the whole process. I needed to buy a multi trip travel insurance policy and the advisor made it really simple for me. Impressed by the help given. Keep it up.

Kshitiz Kumar

  |   26 Sep 2017

Recently bought a multi trip travel insurance policy online from ICICI Lombard. My service request was handled by a very competent policy advisor and all through she was very prompt and helpful and made my first time experience with ICICI Lombard very pleasant indeed.

Snigdha Reddy Obulam

  |   25 Sep 2017

Was assisted by ICICI Lombard policy advisor while purchasing my multi trip travel insurance. She was very patient and did justice for her job. All the details were explained well and repeated when asked. Good service from her.

Rajiv Jain

  |   24 Sep 2017

Absolutely wonderful experience talking to the policy advisor who was very supportive and helpful while making the insurance and guided me really well. With her help I bought multi trip travel insurance online in a matter of few minutes. Can't say I have had any insurance purchases this easy. Kudos to ICICI Lombard for putting together such great people and platform.

Sivaraman Padmanabhan Nair

  |   23 Sep 2017

Online checkout has made it really easy to purchase any policy. I recently bought multi trip travel insurance without having to go through any lengthy call or having to visit the branch. Thank you and keep it up.

Yatindra Kumar Gupta

  |   22 Sep 2017

Your agent helped me through for getting our Travel Insurance policy online. He was very helpful and fully guided me and satisfied me with all my queries with lot of patience. We put our appreciation on record.

Lalita Shankar

  |   21 Sep 2017

The support executive was very friendly and patient. She helped me to do multi trip travel insurance online. She explained the policy details patiently and also helped me to purchase it online when I couldn’t get into the payment page. God bless you and thank you.

Amanjot Singh Sekhon

  |   19 Sep 2017

Your representative explained me each and everything perfectly about my travel insurance policy. I was not confused at any part of the conversation. Thank you team ICICI Lombard.


  |   15 Sep 2017

Wonderful support and guidance of issuing policy of my uncle Vimalkumar Giridharilal. He is a continuous traveler. Every time Reliance does the policy for us. This time I changed to ICICI Lombard. I am surprised to see late night support. Now decided. Travel insurance first choice is ICICI Lombard. Thanks

Ravi Seth

  |   14 Sep 2017

Your representative is a very hard working and energetic person. She is an asset to your company, the one who has impressed me so much that I have been sticking to your Insurance company from past three years. I feel such people deserve appreciation and therefore I am writing this feedback. I noticed that she is extra ordinary knowledgeable, helpful, and polite. Never loses her cool and explains everything with patience. I will definitely and strongly recommend ICICI Lombard travel insurance to friends and relatives. My salute to your customer service!

Anupam Basu

  |   08 Sep 2017

Your agent guided me to get the travel insurance for my trip to the US. The policy was explained correctly and helped me in understanding all the nuances of the policy.

Anil Bisen

  |   04 Sep 2017

Your representative helped us with buying overseas medical insurance policy for me and my wife. He was helpful, polite and very cooperative. Our best wishes are with him.

Krishna Ayyalasomayajula

  |   30 Aug 2017

Received an excellent service from ICICI Lombard while purchasing travel insurance for my family trip to Europe. Thank you!

Vipul Tambi

  |   19 Aug 2017

I am really impressed with your officer, who is not only proficient in product knowledge, but he is also courteous and keeps patience while listening to Customer queries and responding to them!! Keep it up guys!

Inder Mohan Mehra

  |   16 Aug 2017

I had a very pleasant experience while buying my overseas travel insurance. I had the fortune of interacting with your sales advisor. She not only explained me in detail all the conditions and features of the policy but also completed the entire exercise in a most customer friendly way. She was extremely polite and courteous while talking. I feel she is a good asset to the company. I wish her all success in life.

Arindam Mukherjee

  |   27 Jun 2017

I am very happy with the customer executive at ICICI Lombard. He guided me about the products and helped me choose the right policy for my travel. He was very efficient. What I most liked was that he always took the time to explain the necessary details instead of simply talking about the product. Great work!

Vivek Kaser

  |   25 Jun 2017

The customer care executive at ICICI Lombard had good knowledge about the services. He was patient with all my queries, clear with his instructions and had good communication skills. The entire process was made hassle-free, thanks to the online support from the customer care executive.

Siddharth Sharma

  |   23 Jun 2017

The representative at ICICI Lombard was very helpful in explaining the policy and clarifying my doubts patiently. He had a very professional attitude and this helped us both work towards helping me make a choice. Thanks for all the help provided to me in choosing the right insurance!

Rahul Kallampunathil

  |   21 Jun 2017

Buying the ICICI Lombard travel insurance online was an easy and hassle-free experience. Everything about the policy was available online making it all quite transparent as well. Buying online was cheaper too. I would recommend this product to everyone who may need it.

Pallavi Bansal

  |   19 Jun 2017

I am very happy with the travel insurance policies by ICICI Lombard. I recently opted for the multi-trip policy as I had a long tour coming up as part of my job. I was really glad for the security it provided against luggage and ID proof loss and all the other features. Thanks for the amazing products.

Phorum Nishit Dalal

  |   18 Jun 2017

Cheers to ICICI Lombard and their travel insurance. I recently opted for their Multi-Trip Policy and I am very pleased with it. I particularly like the 60 day travel coverage. It's so reassuring to know that I am secure for the duration of my tours. I firmly believe that it was the right decision to buy it.

Nitin Shah

  |   17 Jun 2017

It was a hassle-free procedure as an experienced executive was there to handle the process and explain all the details to me. Instead of simply breezing through minor details, the executive ensured I got to know everything, including the features and benefits of what I was purchasing. I'm really happy with this experience.

Banda Venkata Sai Prasad

  |   15 Jun 2017

The processing of the product purchase has been an extremely good experience. The executive from ICICI Lombard handled the entire process very efficiently with patience and courtesy. He was very good with the explanation and helped me understand all the nitty-gritties of the policy.

Monish Koppa

  |   13 Jun 2017

The ICICI Lombard multi-trip policy was awesome. The loss of luggage cover really came in handy on my business tour, when I accidentally lost all my luggage at the Heathrow Airport in London. Knowing that the insurance had my back was really reassuring.

Perzaan G. Kelawalla

  |   11 Jun 2017

I really want to appreciate ICICI Lombard's travel insurance policy. Their products have a lot of features and benefits you can choose from. I recently opted for a Multi-Trip Policy which provides all the basics like a security cover against loss of baggage and ID proof, travel delays, and accidents. However, what I liked most was the fact that it allowed me to travel for upto 60 days continuously. I am extremely pleased with it.

Sarveshwar Balne

  |   10 Jun 2017

I was looking for a reliable insurance service and ICICI Lombard was spot on. The policy was more than what I expected. I opted for the multi-cover policy and it was really the best decision I could have taken. I got a high sum insured for a very affordable premium.

Ravindra Kommi

  |   07 Jun 2017

The ICICI Lombard travel insurance is beyond par. I opted for a Multi-Trip Policy recently as my job requires me to travel a lot. It was seriously an awesome decision. The policy offered security against lost luggage and ID proof, accidents and an option to travel continuously for upto 60 days. I am so glad that I listened to my friend and made the choice to buy this plan.

Sarang Bagul

  |   05 Jun 2017

The representative at ICICI Lombard was very helpful. He suggested good options. Moreover, he was very patient. I believe ICICI Lombard has a lot of trained professionals as I've spoken to many of them for assistance on several occasions and they all are very helpful and professional.

Pankaj Ratti

  |   31 May 2017

As a frequent traveller, I decided that I needed travel insurance. I decided to try the ICICI Lombard Multi-Trip Policy. Best decision I ever made! Not only did the policy offer upto 60 days of travel at one go in a year (which met my major requirement), but was also really affordable. Thank you ICICI Lombard for this amazing policy!

Kiran Kumar

  |   26 Apr 2017

Great support and understanding from executive, he made my travel policy purchase easier at last minute. Thanks.

Amit Murarka

  |   25 Apr 2017

Your representative assisted me on my travel insurance purchase, she was of great help and very patient and knowledgeable!! Lovely experience!!

Saurabh Khanzode

  |   22 Apr 2017

Excellent service! Your team was very helpful, courteous and friendly. Excellent communication skills.

Sudarsan Sriramadesikan

  |   18 Apr 2017

Your support team was very helpful in explaining in detail about the policy which I took now and I am delighted to continue my interest with ICICI Lombard as I already hold couple of policies here and will be adding on more as per my requirements.

Aditi Kuppimanlu

  |   14 Apr 2017

Your team was really helpful and assisted end-to-end right from filling up the form, understanding the policy and making the payment. Thank you.

Indranil Mitra

  |   12 Apr 2017

Your executive spoke very well, followed up persistently and made sure that I had a seamless experience in buying my travel policy from ICICI Lombard. I highly recommend your organisation to my friends and colleagues.

Sachin Karnik

  |   04 Apr 2017

This feedback is for your customer executive, Thanks a lot for helping me out. It was great help from your side. Appreciate your quick help.

Prashant Chaudhari

  |   03 Apr 2017

It was an excellent experience while dealing with ICICI Lombard to buy a policy. Your team has provided an exceptional customer service experience to me. I would definitely recommend to my friends about your policy because of your service.

Rizwan Ahmed

  |   29 Mar 2017

I am very much satisfied and thankful to your customer care executive for helping me to get the ICICI Lombard overseas travel insurance policy over the phone. It’s the best service provider and the executive was very polite and soft spoken with lot of patience in completing the whole process. Once again thanks to ICICI Lombard and Team.

Ashwini Shetty

  |   27 Mar 2017

This is with respect to prompt and exemplary customer service received by your agent which enabled me to easily buy your travel insurance policy online. Great job ICICI Lombard & Team.

Aruna Bhandarkar

  |   25 Mar 2017

I was well guided by your employee with lot of patience on purchase of travel insurance policy online. I am sure she is a valuable asset to your organisation.

Narayan Iyer

  |   23 Mar 2017

Your advisor was excellent and guided me to buy a new overseas travel and medical insurance policy. He helped a lot with his online chat and also called me for this. 5-star for ICICI Lombard’s service. Thank you!

Ramesh Singani

  |   19 Mar 2017

Your team helped me to buy the best travel insurance that suits my needs. They were very articulate, patient and clear. The entire conversation happened on online chat and on telephone. They made things so simple and made me to buy the policy. I am happy. I will come back again.

Mehulkumar Mehta

  |   14 Mar 2017

I had a very pleasant experience dealing with your customer representative, while buying the travel insurance for my family. She not only provided all the details with clarity, but also helped me in getting the policy details in a very prompt fashion. I wanted to pass this positive feedback.

Rajesh Babu Ramisetty

  |   10 Mar 2017

Your advisor helped me to buy the policy as per my requirements. She explained me all the features and benefits of travel insurance and also, helped me to understand in what circumstances I can claim. I would recommend ICICI Lombard to my friends and colleagues.

Ramy Reddy

  |   06 Mar 2017

Your chat support team was very helpful in assisting me with the purchase of a travel insurance policy for my mother-in-law. They explained every aspects of the policy. It was a pleasure to interact with your team. Thanks

Vishal Patil

  |   04 Mar 2017

The agent was very responsive. However, I need time to think over getting a travel insurance. His advice is useful to me. Thank you.

Bharathi Anagha

  |   28 Feb 2017

Your representative was good in assisting me to buy new travel insurance for my mom via online. Thank you very much.

Balasubramaniam Arun

  |   26 Feb 2017

Excellent help by your advisor….I appreciate his help and explaining the travel policy in detail. Thanks

Pawan Bhargava

  |   23 Feb 2017

Your representative was very helpful and very professional. She helped me to buy 2 travel policies very efficiently and gave all the necessary information about my policy. Thrilled with the service.

Suganya S.

  |   15 Feb 2017

I was looking for travel insurance and landed on your website. Very easy to find the right information and instruction on the website about travel policy. I will definitely consider ICICI Lombard for any insurance product.

Aamir Shaikh

  |   13 Feb 2017

I must acknowledge and thank your team who despite the IT systems being down, diligently followed up during the course of the day, and ensured that I received the travel insurance policy in time for my visa application tomorrow. Thank You! Much appreciated!

Preeti Tayal

  |   09 Feb 2017

Service given by your representative for Travel insurance was fantastic and has explained each and every aspect of my policy. Overall Good experience.

Sowmya B.S.

  |   07 Feb 2017

Appears to be an all-round good travel policy from ICICI Lombard. Your team explained advantages of having travel policy and also assisted me to buy the policy online. Thank you so much!

Dagadu Akambe

  |   01 Feb 2017

Greatly explained travel policy details, answered all queries and concerns very patiently and clearly by ICICI Lombard support team. Appreciate it. Thank you.

Chaitanya Johri

  |   26 Jan 2017

Your sales representative was very helpful to successfully complete the purchase of travel insurance for my mother’s international travel. I would rate this policy 10/10.

Tushar Mittal

  |   24 Jan 2017

Your representative was extremely helpful and clearly explained all the inclusions and exclusions of travel insurance policy. It was a nice experience.

Joy Barua

  |   23 Jan 2017

Travel insurance is very important to the frequent traveler like me. The policy provides me coverage against loss of my baggage, insurance against any medical emergency etc. I like the service offered by ICICI Lombard.

Roopesh Majeti

  |   20 Jan 2017

Happy for the support provided by your representative. He explained me what is covered in the policy and what is not covered. He assisted me completely in buying the travel insurance for my mother-in-law.

Pravin Thombare

  |   16 Jan 2017

Clear and transparent pricing and cover was fully explained by your team. They helped me to get travel insurance policy very quickly. Keep up the good work.

Rohan Kwatra

  |   14 Jan 2017

After a long research I found a perfect travel insurance policy. The benefits offered by ICICI Lombard is great and also premium is nominal in comparison with policy coverage. Great Travel Policy.

Chitra Vashisht

  |   12 Jan 2017

Your team has given an excellent customer support on travel insurance policy. They explained features/Add-Ons of a policy in detail. Thank you ICICI Lombard for such a great service.

Bharath Ram Sugavanam

  |   10 Jan 2017

Your team has explained me travel insurance policy in detail and helped me in buying the policy. Thanks.

Balu Natarajan

  |   10 Jan 2017

I have secured my upcoming trip by purchasing ICICI Lombard’s travel insurance plan. The policy has much more benefits which I didn’t expect, policy covers all medical emergency during travel, reimburse baggage loss and many more. Happy to have travel insurance plan by ICICI Lombard.

Ankur Gupta

  |   07 Jan 2017

Purchased a Travel Insurance from ICICI Lombard, with the help of customer support Toll free number. Thanks

Sonali Nandvidkar

  |   06 Jan 2017

Thank you ICICI Lombard. The travel insurance was taken by me last minute just couple of hours before my flight. Special thanks to your representative who has a great knowledge of product and tonnes of patience to explain term & conditions of policy repeatedly. He is an asset for your company. Thank you again

Gourab Ray

  |   05 Jan 2017

I must say everyone should buy the travel insurance policy, because it gives maximum coverage against very low premium. I have secured my last international trip by purchasing travel insurance policy from ICICI Lombard and enjoyed the trip. Great travel policy offered by ICICI Lombard

Amit Kumar Pathak

  |   04 Jan 2017

Your online team helped me to identify travel insurance policy as per my requirements and also assisted me throughout the buying process. Excellent service.

Srikanth Maddela

  |   02 Jan 2017

I purchased travel insurance policy from ICICI Lombard which provides me many advantages like reimbursement for loss of luggage, 24x7 customer support service, and medical treatment is covered in the policy. Excellent policy. Thank you!

Sudeshna Sen

  |   31 Dec 2016

Good morning! Just a few minutes - and I already had all my doubts resolved and bought travel insurance for my family. That’s fantastic service! Thanks a lot to your team - very helpful. They had assisted me through the entire selection and purchase process. It was great dealing with ICICI Lombard. Best wishes!

Pallav Shyam

  |   28 Dec 2016

Your travel insurance team did an excellent job in explaining me the terms of travel insurance policy and in helping me to select the right policy. It was wonderful experience and a seamless purchase.

Jay Mehta

  |   26 Dec 2016

Your team has been extremely helpful in buying the travel insurance policy and went overboard to resolve the technical issue. Very happy to interact with your team. Excellent Service.

Varsha Mehra

  |   22 Dec 2016

Your team helped me to buy the travel insurance policy patiently. They explained me all the details of the policy and helped me to complete the transaction in a short time. As for the policy, it is one of the best I have seen in the market. Covers all aspects of a travel. Thank you.

David Francis

  |   19 Dec 2016

My phone insurance officer was so good and helpful to suggest the right travel policy for my family. She explained me in detail about inclusions and exclusions of the policy. She was one of the best phone officers I have spoken with. I was impressed with the kind of professionalism, transparency and clarity about the policy. She understands the customer very well and suggests the right policy.

Shankar Kambhampaty

  |   15 Dec 2016

Feedback on your customer support team, they were outstanding in resolving the issues I had in taking overseas travel insurance. They were very efficient and patiently made sure that the 4 policies were issued in the shortest possible time. Great work.

Omkar Bapat

  |   18 Nov 2016

The experience was smooth in getting the Multi trip travel insurance policy online. Your advisor was patient and helpful, he has helped out in great detail to acquire this policy.

Vaishali Murli Ratnam

  |   30 Apr 2016

Very helpful, extremely informative and precise information given. Patiently attended the call. Helped by the travel policy team.

Tanya Shah

  |   30 Apr 2016

The team was great while I was enquiring about travel insurance. They did really well and were patient in explaining the policies to me. I give them a rating of 5.

Bharti Gaur

  |   30 Apr 2016

I appreciate the timely response from your travel team. They were very helpful during the whole transaction and very patiently answered all my queries. Thank you team!!

Shalini Kumar

  |   29 Apr 2016

The team is wonderful, excellent and very professional. They are an asset to company. Very clear and explained everything in depth.

Prashant Kumar Jha

  |   29 Apr 2016

Got assistance from your team for purchasing travel insurance. Extremely satisfied with support. Their professionalism, soft speaking skills and patience can prove a great asset for the organisation. Keep it up.

Maharshi Pathak

  |   29 Apr 2016

The team has given great assistance and pertaining information for enrolling the travel policy today. They have very humble behavior and professional approach.

Altaf Ladak

  |   29 Apr 2016

It was a complete pleasure dealing with the team. They are very persistent, did very good followup, explained the product and helped me buy the policy with ease. Great service.

Ajay Potnis

  |   29 Apr 2016

The team helped me through the entire buying process and made the whole experience very good.

Manoj Bhaskar

  |   28 Apr 2016

Your team cleared my doubts. I was hesitant to take ICICI Lombard but going for this based on policy coverage and benefits. The team said that we will not have any mental tension if we prefer ICICI Lombard over others. This policy will cover all illnesses and provide cashless hospitalisation in USA

Rupa Jain

  |   28 Apr 2016

In the address field, I entered city Kharagpur, West Bengal, and correct pin 721301, but it kept telling me please enter correct pin for city. This is the correct pin. Not happy with this error. Please solve this

Ajnav Deka

  |   28 Apr 2016

The team was extremely helpful in booking a new policy. I had to cancel my previous policy and book a new one. They helped me do so seamlessly. Thank you very much for your support. Very customer friendly approach.

Neeli Ramakoteswara Rao

  |   28 Apr 2016

Nice talking to the team, they clarified all my doubts and made it easy for me to make payment. Thank you so much.

Shubhra Sharma

  |   28 Apr 2016

Service was very good. Concepts were very well and very patiently explained. Team was very helpful in providing efficient service.

Palani Jayachandran

  |   28 Apr 2016

The team helped me a lot in expediting the issue with the payments to extend a travel insurance policy. I really appreciate their help on this.

Malay Sankar Pal

  |   27 Apr 2016

The team helped me in completing the process of buying the policies. Their help was quite comprehensive and made it very easy for me.

Sreehari Butla

  |   27 Apr 2016

The team has given all the information regarding the travel insurance policy which I had asked for and I am very much happy with their response on the call.

Priya Kurle

  |   27 Apr 2016

The team was very prompt and very clear about the policy. They helped me to buy the insurance instantly. Very good service.

Sreejith Vattolil

  |   26 Apr 2016

I had a good assistance with lot of patience and the team also helped me to clarify my doubts about the policy. I would like to appreciate the entire team for their excellent communication through out the policy buying process. Also, I will appreciate if you can provide more space to enter bigger names on "Applicant Name" option online during buying. Thank you.

Aasma Parkash

  |   26 Apr 2016

The team provided me with excellent service. They were patient and very kind as well as helpful. They were quick to respond and provided all the necessary information. Thank you team!

Himakar Tatineni

  |   26 Apr 2016

The team was helpful and gave detailed information on the travel insurance. They have a lot of patience in answering all my queries. Rating on a 1-5 scale would be 5. Thanks.

Vikrant Kalra

  |   26 Apr 2016

The team had been extremely helpful in resolving my problem of buying my international policy. Appreciate all their hard work and the work put in by the firm in training them.

G. Eliasheb Kenny

  |   26 Apr 2016

I would like to take this opportunity to appreciate your travel insurance team who has been extremely supportive and helped me with my query. They were extremely courteous and very hands-on with the process. They are professional, patient and definitely the best customer service team I have interacted with. Thank you.

Payal Merchant

  |   26 Apr 2016

I wish to thank your team for their super quick reponse to my queries and helping me to purchase the travel policy online in quick and easy manner. I am extremely happy with the services. The team knows their work throughly to answer and clear all my doubts on purchashing the policy. I hope you still consider the feedback.

Anantharaman Muralimanohar

  |   25 Apr 2016

Hi, I interacted with your team. They guided me with the travel insurance needed and were very lucid in explaining the pros and cons of the different options available. I am highly satisfied with the interaction.

Ranjani Ramamoorthy

  |   25 Apr 2016

The team was very helpful and courteous. They helped us buying the insurance and were patient with us during the process. Good job.

Abhishek Atree

  |   25 Apr 2016

I had a nice time with the ICICI Lombard representative. He helped me in solving all my questions. I recommend him for any traveler who is planning to buy a travel policy.

Sudeep Khire

  |   24 Apr 2016

Not overly happy with the interaction. Customer service team lost my quote which I had created online. I had to go through the whole process again.

Sudeep R. Prabhu

  |   24 Apr 2016

Thank you for your valuable help in registering for travel insuance. However the website of ICICI Lombard is not good. It takes 3 different browsers and help from people to register a travel insurance . It takes ages to do a simple transaction.

Jamil Shaikh Mohammed

  |   24 Apr 2016

My conversation with your team was excellent and they helped me out to buy my travel Insurance policy for Australia. I appreciate their work.

C. J. Sunil

  |   24 Apr 2016

The team was very helpful and useful too. I was able to buy 2 policies while we spoke on phone. Thanks.

Ilakkuvan Thiruvelan

  |   23 Apr 2016

The dropdown menus on the website did not work for city of London and for relation of sister. I tried on windows 10 browser Edge and Chrome. If yourcall center team had not come in the picture, I would have abandoned this and went to a competitor. Thank you.

Vaidyanathan Kameshwaran

  |   23 Apr 2016

The executive was very helpful in giving valuable information about the product and guided me to purchase the product as I desired. Excellent job done by him and he was perfect on his timing too.

Mani Balakrishnan

  |   23 Apr 2016

I was in conversation with your team for my travel policy. They are good in convincing a customer with all your products. I came for travel Insurance and I was convinced by them for the accident policy. I am really happy of such good professionals in the organisation.

Ashish Khamkar

  |   23 Apr 2016

Excellent experience. The team guided me very clearly on the product and buying process. I am extremely satisfied.

Abhilash Bahuguna

  |   22 Apr 2016

The team has been very helpful in providing all the information I needed and helped me throughout the process of buying this policy. I really appreciate their knowledge and the way they interacted with customer. Very professional. Thanks!

Harinder Jeet Singh Oberoi

  |   22 Apr 2016

Your team had serviced my request. They were very helpful. Very clear in communication and expression. I think they will be an excellent trainer to your future teams.

S. H. Koshe

  |   22 Apr 2016

Wonderful help by your team and thanks for giving me extensive help for issuing my travel policy.

Mallesh Harihar

  |   22 Apr 2016

I spoke to your team who were really helpful and understood exactly what my requirement was and helped to get the insurance with minutes. I would recommend my friends to get the travel insurance from you guys.

Martand Rao Shinde

  |   22 Apr 2016

I have got the best information from your team in detail as I am travelling for the first time to Europe. Keep up this good service.

Atul Kumar

  |   22 Apr 2016

I was serviced by your efficient team. They were quite knowledgeable about the product that I was trying to buy and helpful with all my queries. I was able to make my decision and purchase the policy suitable to my needs based on their answers to my queries. Thanks.

Imran QureshiApril 22, 2016

  |   22 Apr 2016

I had a query about my international travel insurance and I happened to chat with your team. They were very kind and patient to answer all my queries in a very simple and understanding way. I appreciate their help. Please score them 5 out of 5 from me on their survey score card. Thanks ICICI Lombard. You have the best services and customer care.

Anju Gupta

  |   22 Apr 2016

Interacted with your team. For now I am assured that the payment I have done will be realized by you within 24 hrs and I will receive my travel insurance policy soon. Feedback: The feedback form could have a slot for Miss./Ms. considering some of us are unmarried and wud be better off with the accurate title. The online support feature is truly helpful. I hope it resolves my query, shall wait for 24 hours though to confirm. Thanks.

Sumanta Gupta

  |   21 Apr 2016

Really appreciate the help provided by your travel insurance team. They were extremely helpful on the call.

Satyendu Narayan Mukhopadhyay

  |   21 Apr 2016

The team has helped me very much to purchase 2 policies today. They have shown exemplary patience, equanamity, politeness and perseverence. They are an asset to any organisation. Without their help I could not have succeded in purchasing 2 policies, not for my lack of ability to book online but for some lacuna in the system.

Dilip Vadapalli

  |   21 Apr 2016

I got all the information I was looking for and was able to purchase the policy. Fast and reliable service. Thank you!!

Harsha Govada

  |   21 Apr 2016

The website had an issue which would not submit the details to get a quote online and your team had assisted me real quick and gave me the quote. I would give them a 5 on 5 rating for their help.

Deepak Dhuwalia

  |   20 Apr 2016

Very good support from your team, good experience, co-operative and interactive

Swatilekha Mohanty

  |   20 Apr 2016

I spoke with your team who were really helpful with my queries regarding the travel insurance. Thank you for your services.

Sagar Khupsare

  |   20 Apr 2016

The online chat team was very patient and assertive. They explained me the policy terms and conditions. Great work!!

Raju Samala

  |   19 Apr 2016

The way of follow-up from your team was very polite and they explained in detail all the information related to the policy. I would like to give them a 10 on 10 rating.

Punit Rana

  |   19 Apr 2016

Feedback for your travel insurance team. They were quite helpful and very keen on all follow-up calls. Good luck to them!

Ayesha Tasneem

  |   19 Apr 2016

The experience was very good, the team was very clear in what ever they said and very polite! Good Service!

Sushovan Mukherjee

  |   18 Apr 2016

I had to by a travel insurance for my parents in very short time and started looking for one from different insurance companies to compare from last night. I had been contacted by the team from ICICI Lombard and got the policy I wanted. I did not expected

Utkarsh Ranjan

  |   18 Apr 2016

I bought 2 schengen travel insurances from ICICI Lombard. The team was very helpful and patient. They heard all my queries and explained the policy details to me. Keep up the good work!

Mohan Nagaraj

  |   18 Apr 2016

I had a problem with pincode and city selection in the new policy. No one could give the right city for 638701 and only the call center team could help me with the correct city. Extremely service minded team. Thanks for all their support.

Kamalakshi Kozhukkunnon

  |   18 Apr 2016

Your online team helped me with the PIN code issue. But please fix the PIN code issue. City to pin code mapping seems to be wrong in your system.

Nayanangshu Banerjee

  |   17 Apr 2016

I had a good experience while dealing with your team today while buying travel insurance for my wife and daughter.

Anshul Sharma

  |   17 Apr 2016

I took travel policy cover for my parents' trip to USA. I interacted with your team and it was very positive. They helped me throughout the process including followups, adjusting to my schedule, and clearly answering all questions. Finally, they helped a

Ramanan Ravindran

  |   17 Apr 2016

Hi, I was looking for travel insurance and did not complete the transaction but then the team from ICICI Lombard did call me and explained all benefits of the policy in addition to other queries. I then successfully registered for the policy with no doubt

Akhil Sharma

  |   17 Apr 2016

Fully satisfied with services, good experience - as the all information was clear and understandable.

Venkataraman Ganesan

  |   17 Apr 2016

I just spoke to your team for obtaining my travel policy for schengen countries. The conversation was very clear and it was easy for me to decide. I appreciate all the hard work and effort.

Dilip C. M.

  |   17 Apr 2016

I had a word with your team who supported me for buying the travel insurance. Their guidelines and support was outstanding. Wish them all the best.

Vivek Chandra

  |   17 Apr 2016

The CRM was very helpful. Gave all details and explained all queries. A positive and good experience. Followed through to close the transaction and helped through the online process

Abhishek Saurabh

  |   17 Apr 2016

It was good to have a chat with your team. They were good in explaining the details and very helpful. But, please equip your customer support associates with information like list of network hospitals in the destination city.

Ramana Rao Velaga

  |   16 Apr 2016

The team has been very patient on the call and has taken lot of pain to explain how I can successfully choose right plans and the coverage of policies, besides limitations. They have taken extra effort to guide me through online payment as well. I thank t

Anubhav Maithani

  |   16 Apr 2016

Had a wonderful and hassle free experience interacting with your travel team. Got a clear idea of the product. Thanks team for assisting me.

Jayantkumar Mehta

  |   16 Apr 2016

The team has given excellent service and assistance for getting policy issued for senior citizen, explaining the benefits and features in easy terms.

Vedabit Nag

  |   16 Apr 2016

The team has been extremely helpful in advising me on travel policy alternative for my wife who is a cancer survivor. They have been extremely polite throughout the interaction.

Shobha Ravipaty

  |   16 Apr 2016

The team was very patient and friendly. They were a great help and walked me through the process of purchasing travellers insurance. They were persistent and solved all my problems in a timely manner.

Parul Srivastava

  |   15 Apr 2016

Your team was very courteous on call and helped me in buying the policy very effeciently.

Vineet Khanna

  |   15 Apr 2016

It was a pleasure booking my travel insurance policy through the website. It handled my requests very nicely, I was really comfortable and feel honored.

Vijay Kumar

  |   15 Apr 2016

Your team has a bunch of wonderful sales executives, an asset to your company. They genuinely convinced me to buy travel policy for me and for my wife. I am fully satisfied.

Sachidananda Das

  |   15 Apr 2016

Intracted with your team. They helped me in buying two policies. It was a plesant experience intracting with them and I am satisfied with the support provided.

Harish Bijwe

  |   15 Apr 2016

I was trying to buy the insurance online but could not proceed. I tried calling the customer care in India and your team was very knowledgeable and helpful and they ensured I got the policy in few minutes. While the customer care is really good, you should compliment it with better online tool and how about a toll free number to call to for NRI?

Rahul B.April 15, 2016

  |   15 Apr 2016

The team is a real professional. They quickly understood my issue and were able to address my queries to my satisfaction. They are a real asset to the company and deserve a praise!

Saravanan Seetharaman

  |   15 Apr 2016

Spoke with customer service representive. He was very poilte and patient throughout the call. I really appreciate his callback as promised and the entire interaction was very pleasant till the end. He also described us the benefits we may get with the policy. I overall had a good customer service this morning. Great Job!!

Uttam Muthayala

  |   15 Apr 2016

The team was very detailed and thorough in their approach and followed up promptly and provided with the hospital list I had requested. They showed lot of patience in answering all my queries and helped me with booking the travel insurance policy.

Vignesh Reddy Angadi

  |   14 Apr 2016

Dear Madam/Sir, Please find the details of the travel insurance proposal number 1327925101. I have dispatched the premium cheque by dtdc courier services tracking number V27181148. Kindly process the proposal once premium is realised. Thank you.

Jitendra Jaiswal

  |   14 Apr 2016

Your team is an excellent sales expert and overall experience was quite smooth buying travel policy from ICICI Lombard.

Vrushali Bhosale

  |   14 Apr 2016

Communication with your team was good. Overall good experience. The entire communication was effective and clear. Thanks.

Nikhil Gollapudi

  |   14 Apr 2016

Your team was awesome and they gave multiple options for me to select and their guidance proved to be very helpful and essential for me. Thank you.

Sachidananda Das

  |   14 Apr 2016

I contacted your customer support for help and your team responded immediately. They were very helpful in guiding me to buy two travel policies. It was a plesant experience to have an interaction with your team.

Venkata Ramana Gandham

  |   14 Apr 2016

Your team is good in knowledge and directed me to take the policy in less than 5 mins. I was thinking to take the policy from the past 7 days but had queries, your team solved all queries in a time of less than 20 minutes. Thanks a lot to them and ICICI Lombard.

Prashanth Jadav

  |   13 Apr 2016

I am delighted with the service and support provided by your team in booking travel insurance policy for my parents. They took all the pain in explaining the benefits of the policy. Thanks a lot!!

Sujata Sharma

  |   13 Apr 2016

The team helped me to pick the right policy as per my requirement. They are a very good resource to the company. Well done and keep up the good work. Thank you. Cheers!!!

Sujata S.

  |   13 Apr 2016

The team was very helpful during my call and provided very productive support to me when I was in a need. So, a big thank you to them. Kudos and keep up the good work.

Sunil Kumar

  |   13 Apr 2016

Your team seemed to be very helpful throughout the process of online purchase of policy. I would like to give them 5 on 5.

Nanda Naik

  |   13 Apr 2016

Very good response and support by your representative at the time of purchasing the policy. Same is expected in future.

Rohit Rakibe

  |   13 Apr 2016

Your team was really friendly and helpful. I never knew buying a travel insurance is just a 10 minutes task. Appreciate your effort.

Sunil Kumar Goel

  |   12 Apr 2016

I have taken travel insurance policy for USA for me and my wife for 164 days today. I have been greatly helped by your team from the beginning. Their knowledge of the subject and behaviour are excellent.

Jonaki Roy

  |   12 Apr 2016

I booked a travel policy with the help of your team as they helped me in the process and saved my time. Thanks.

Vasanthi P.

  |   12 Apr 2016

I was able to understand the policy within the time limit which I had and your team filled all the details and guided me to view the policy online. Happy with this quick service.

Himanshu Patro

  |   12 Apr 2016

Good direction and guidance from your team during the purchase of the policy. Good job. Keep it up!!

Santosh Mansingh

  |   11 Apr 2016

I am very happy with the service and approach of your team. They are very very helpful and customer oriented. Keep it up.

Bhowmik Meghnathi

  |   11 Apr 2016

I have booked my travel insurance with the on call assistance from your team. They only suggested me that it would be better to go for 90 day travel insurance based on the fact that I will be applying for My "Long Stay Scientific - Researcher Visa" tomorrow for France Schengen Countries. They also suggested me for a 1 year worldwide personal coverage policy with Rs. 25 Lakhs coverage for my nominee. They helped me with my on call payment via my credit card and assured me that I will receive an email of both my policies within 10 minutes. Overall, I had a very nice talk with them. Would rate the conversation and assistance process as 8 out of 10. Suggestions for improvement - I would like if the exclusionary policy terms are discussed before the policy is being decided rather than when the policy payment is under process, would help in creating better trust with the customer/policy buyer.

Prapulla Chandra

  |   10 Apr 2016

The team from travel department helped me buy 2 new policies. They were helpful and were able to answer all my queries.

Lakshmikanth Ganti

  |   10 Apr 2016

The online payments system was having a problem while buying the policy , but the team on chat was very helpful and convenient. They were very helpful in making it a smooth transaction.

Jarnail SinghApril 10, 2016

  |   10 Apr 2016

I just purchased the ICICI Lombard travel insurance. The customer service was quite good and very co-operative. I hope the product will also be as good as your customer care service.

Palani Jayachandran

  |   10 Apr 2016

The team helped me a lot in completing the travel insurance policy. I would like to appreciate their help, patience, time and knowledge on the product to complete the request successfully. Thanks.