IL Café Podcast on World Heart Day

Make travel easy with ICICI Lombard's International Travel Insurance Policy

IL Café Podcast on World Heart Day

Customer-centric innovation is at the heart of all successful business organizations, because a happy, satisfied customer is the best brand ambassador! ICICI Lombard strives to ensure our customers always receive the very best support and service. In this episode of IL Café, Vasundhara Bhonsle, Chief - Customer Support at ICICI Lombard, explains how the company’s customer-first philosophy has been a driver of world-class innovations- from the industry-leading IL Take Care app to the AI-powered chatbot- which are geared towards offering personalized solutions that create a seamless insurance process.

In today’s podcast, we’re looking at the changes in policy, in ICICI Lombard as well as in the wider insurance industry, that are geared towards making the customer’s experience seamless and productive, especially with regard to that all-important aspect - claim settlement.

ESG efforts have certainly become a significant differentiator for Responsible enterprises. ICICI Lombard, clearly a marquee brand in India, the second largest general insurance company in India for FY 2022, and also pioneer of SOS, has also demonstrated leadership in the adoption of ESG as part of its growth strategy.

The Indian insurance business is undergoing massive digital revolution. Newer digital technologies, such as Artificial Intelligence and Machine Learning, are and will continue to play an important role in...