Renewal policy purchase feedback ICICI Lombard

Thank you for choosing ICICI Lombard

We want to hear about your experience.

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Your feedback helps us create a better experience for you and all our customers.

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How was your overall renewal experience with ICICI Lombard?

Please score from 1-5 where 1 is not at all happy to 5 is extremely happy.

Not at all happy
Extremely happy

Please explain why?

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0 /500

Did you receive any renewal reminder from ICICI Lombard’s team?

SMS

Others

Pre-recorded Call

None

Call from Executive

Please specify

Message Please enter message

0 /300

1/3

Do you have any suggestions on how we should send renewal reminders to you?

Enter your feedback Please enter feedback

0 /500

1/3

On the Website
With help from call center executive

1/3

ICICI Lombard website experience

Please let us know how much you agree or disagree with the following statements.

Information on the website was enough for my renewal

Completely disagree
Completely agree

I could locate all the information on the website

Completely disagree
Completely agree

Website is user friendly

Completely disagree
Completely agree

Website design is attractive and engaging

Completely disagree
Completely agree

The payment process was smooth

Completely disagree
Completely agree

Website content was simple and easy to understand

Completely disagree
Completely agree

I received the softcopy of my renewed policy immediately

Completely disagree
Completely agree

I received the hardcopy of my renewed policy on time

Completely disagree
Completely agree

1/3

You renewed your policy via call center and not directly on website. From the following list, please choose the statements that are true for you.

I did not know renewal could be done on website

I was not sure how to renew the policy on website

I could not find the renew option on website

I wanted to change my plan

Others

I wanted to add my family members

I wanted to increase my CHI

I needed a top up

I had a few doubts and wanted to clarify

Please specify

Message Please enter message

0 /300

1/3

ICICI Lombard call center executive experience

Please let us know how much you agree or disagree with it.

Renewal process was smooth as expected

Completely disagree
Completely agree

The payment process was smooth

Completely disagree
Completely agree

Executive was knowledgeable

Completely disagree
Completely agree

Executive was polite while talking

Completely disagree
Completely agree

Executive explained all the feature/benefits of the policies

Completely disagree
Completely agree

Executive addressed the query raised

Completely disagree
Completely agree

I received the softcopy of my renewed policy immediately

Completely disagree
Completely agree

I received the hardcopy of my renewed policy on time

Completely disagree
Completely agree

1/3

Please comment in-case you have any feedback

Enter your feedback Please enter feedback

0 /1000

1/3

Thank you!

Your valuable feedback will go a long way in
improving our services for you.

Okay

Thank you for choosing ICICI Lombard

How was your overall renewal experience with ICICI Lombard?

Please explain why?

Did you receive any renewal reminder from ICICI Lombard’s team?

Please specify

Do you have any suggestions on how we should send renewal reminders to you?

How did you renew your policy?

ICICI Lombard website experience

Information on the website was enough for my renewal

I could locate all the information on the website

Website is user friendly

Website design is attractive and engaging

The payment process was smooth

Website content was simple and easy to understand

I received the softcopy of my renewed policy immediately

I received the hardcopy of my renewed policy on time

You renewed your policy via call center and not directly on website. From the following list, please choose the statements that are true for you.

Please specify

ICICI Lombard call center executive experience

Renewal process was smooth as expected

The payment process was smooth

Executive was knowledgeable

Executive was polite while talking

Executive explained all the feature/benefits of the policies

Executive addressed the query raised

I received the softcopy of my renewed policy immediately

I received the hardcopy of my renewed policy on time

Please comment in-case you have any feedback

Thank you!