by
iciclombard 01
| Aug 21, 2023
Updated on - 05 Feb 2026
Even though your health insurance company sends your policy by email, downloading a copy makes managing your coverage much easier. You may need it during a sudden hospital visit, to check coverage without internet access or to share details with your doctor. It also keeps all your important information safe in one place, so you don’t have to dig through emails or worry about losing it.
In short, by downloading your policy, you stay prepared and in control of your health coverage. Now here’s how to go about it.
How can I download my health insurance policy?
To download your health insurance policy:
- Go to the official website of your insurance provider and find the policy section to download the softcopy.
- You can also use the insurer’s mobile app to find your policy documents online.
- Search your mailbox for a confirmation email sent by the insurance provider and download the document attached to the email.
- If you bought the policy through an insurance aggregator platform, download the document from that website.
How to download the policy document for a policy purchased through ICICI Lombard?
The simplest way to get your health policy document is to retrieve the mail from ICICI Lombard sent to you right after you paid for the policy purchase or renewal. The attachment in the mail is nothing but your policy document.
Through RIA
RIA is our intelligent and responsive chatbot that can assist you with all your policy-related queries and even with a policy purchase. Here are the steps you must follow to obtain your policy copy.
- Tap on ‘Ask RIA’ on the 'Help Centre' page.
- Select ‘Get Soft Copy’ in the chat box.
- Then, click on ‘Policy Copy.’
- Share your policy number/mobile number/health card number.
- Continue on the chat, and you will receive a soft copy of your document.
RIA is also available on WhatsApp. To connect with her there, type and send 'Hi' on 7738282666.
Other Ways
- We also assist over the call. Just ring our toll-free number, 18002666.
- You can raise this request by emailing your policy number/ mobile number/health card number to customersupport@icicilombard.com
- ILTakeCareApp is another way. But for that, remember your policy number and add the same to the app.
Benefits of downloading your health insurance policy
The reasons why it is useful to download your medical insurance documents are:
- It allows quick access to the documents when needed for an emergency claim.
- A soft copy is an eco-friendly way of maintaining your records by reducing paper usage.
- You can easily share a softcopy, which is not possible with a physical document.
- It is easier to maintain a soft copy as a proper record.
- A soft copy is a time-saving option and minimises the hassle of finding a single document in a heap of physical files.
- It provides a backup to your important policy documents if you misplace the physical copy.
Common issues while downloading your health insurance policy
Downloading your health insurance policy should be straightforward, but several common issues can sometimes make the process frustrating. These include slow or unstable internet connections, difficulty logging into the insurer’s portal or mismatched personal details that prevent access. Occasionally, the insurer’s website or app may undergo maintenance, causing temporary delays.
To resolve these, ensure you have a stable connection, verify your login and personal details, clear your browser cache or use another device and wait if the portal is under maintenance. If problems persist, contacting your insurer’s customer support can help you access the policy quickly and hassle-free.
Tips for managing your health insurance policy
To manage your medical insurance policy, follow these key pointers:
- Backup the soft copies in multiple locations, like digital lockers and files on your phone or laptop.
- Do timely checkups of your renewal dates and update personal information in case of any changes.
- Set timely reminders for policy updating and renewal timelines.
- Share your health insurance details with your family members and give them access to the documents. This is especially important if you have a family health insurance.
- Periodically review your policy to stay updated on coverage, benefits or exclusions, ensuring it fits your needs.
Conclusion
Keeping a downloaded copy of your health insurance policy is a small step that can make a huge difference. It ensures you have instant access to important details whenever you need them, helps you avoid last-minute stress and keeps all your coverage information organised and secure.
By taking a few moments to download your policy, you can manage your health with confidence and stay prepared for any situation. If you need help choosing or managing your policy, fill out the form on this page to get expert guidance.
FAQs
1. Can I download my health insurance policy from the email sent by the insurer?
Yes. Most insurers send the policy via email, and you can download the PDF or attachment directly to your device for safekeeping.
2. Is it safe to download my health insurance policy on my phone or computer?
As long as your device is secure and protected with a password or antivirus software, downloading the policy is safe.
3. Can I use the downloaded policy for hospital admissions or claims?
Yes, a downloaded copy is valid for reference during hospital visits, claim submissions or verification of coverage.
4. Do I need to download my health insurance policy every year?
Downloading the latest policy each year is important because coverage terms, premiums or benefits may change upon renewal.
5. Can I share the downloaded health insurance policy with my family?
Yes, you can share it with family members who may need access to coverage information or in case they are accompanying you to a hospital.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the topic featured in the article. It is advised to verify the currency and relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.