by
Nitin Vishwakarma
| Feb 10, 2025
Tracking the status of our travel insurance claim is crucial to stay informed about the progress and expected outcome. Whether we have filed a claim for medical expenses, trip cancellation, or lost belongings, knowing how to check the claim status helps us stay updated and plan accordingly. Most people don’t check their travel claim status because they perceive it as complex and time-consuming. However, you can check the status of your travel insurance claim from the comfort of your home by following a few simple steps.
Here you can learn valuable information on how to check travellers' insurance claim status.
How to Check Travel Claim Status
The first step in checking the travel claim status is to contact the insurance provider. When you contact them, provide them with your claim reference number and any other relevant details they may require.
Many insurance providers offer online portals or mobile apps that allow us to track the status of claims. These portals typically require you to log in with your policy information and provide access to the claim details, updates, and documentation requests. Check if your insurance provider offers this feature and use it to monitor your claim progress.
Keep an eye on your email inbox for any communication from the insurance provider regarding your claim. They may send updates, requests for additional documentation, or notifications about claim settlement. Ensure you regularly check your inbox and spam folders to avoid missing important information.
Throughout the claims process, you should maintain documentation related to your claim. These documents include claim forms, receipts, police reports, medical records, and other supporting documents. Having these documents readily available allows us to respond promptly to any requests from the insurance provider and helps us track the progress more effectively.
You must follow up with the insurance provider if you are still waiting to receive updates or responses within the expected timeframe. Contact the customer support team to know the status and express any concerns or issues you may have encountered. Maintaining regular communication ensures your claim remains on their radar and receives attention.
You can also contact the insurance broker or agent to check the claim status if you have purchased your travel insurance policy through them. They can liaise with the insurance provider on your behalf, provide updates, and help resolve any concerns or complications that may arise during the claim process.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the relevant industry. It is advised to verify the relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.
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It’s that time of the year when everyone packs their bag for a short sojourn to a foreign land or someplace domestic. As excited as you may be about your trip, all your hard work and planning could be dampened with one call of emergency. However, the smart act of taking travel insurance can save you the hassle and disappointment of the cancelled trip.
For example, you are ready to depart, but at the last minute, there is an emergency and you are left with no option but to cancel your trip. What happens to your travel insurance policy? Don’t worry. You can cancel that too, however, with conditions applied.
What is travel insurance?
When you plan for your trips, travel insurance provides you with insurance coverage against unanticipated and unpredicted circumstances such as medical emergencies, flight accident, lost baggage, change of schedule, cancelled trip or any other losses arising while travelling.
What happens when you cancel your travel insurance for your cancelled trip?
Most insurers now provide travel cancellation benefits, which are restricted to the sum insured. These benefits help you cover the financial losses that you incurred due to cancellation of the trip. These losses could be the cost of airline tickets, hotel bookings or fees paid for travel packages.
However, you cannot simply cancel your travel insurance by cancelling your trip at your own comfort. You need to adhere to the review period in order to do so. The review period starts from the time you buy the single trip travel insurance and ends at the time decided by your insurer, within which you are allowed to cancel the policy.
In short, you can cancel your travel insurance only before your departure date or if you haven’t filed a claim for the policy period. Different insurance companies have different conditions for the review period, hence it is important to read the policy documents carefully and understand its contents and cancellation policies before you buy it.
What are the cancellation benefits?
For example, if you have cancelled your trip due to unforeseen conditions such as an emergency situation at work or home, sudden death of a family member, natural calamity at the place of visit, volatile weather conditions, political turmoil or terrorist attack, then you may cancel the policy and the premium would be refunded to you as per the terms and conditions laid by the insurer towards the travel insurance.
How do I cancel my policy?
In case you have cancelled your trip and not made any claims towards the policy, you simply have to deposit your proof of passport to show that you did not undertake the journey for your planned trip. Usually, a request for cancellation is considered within 14 days after the commencement of the policy, as given in the schedule. Moreover, a nominal fee is charged inclusive of the service tax for cancellation of travel insurance policy, which varies from insurer to insurer.
Another scenario: Trip interruption
In the event you have already departed for your planned trip, however, an emergency strikes midway and you are forced to alter your schedule or shorten the stay, travel insurance could help in this scenario too. In such cases, also known as Trip Interruption, the travel insurance policy would compensate for any financial losses that would arise due the emergency situations as listed above, up to the sum insured in your policy. It would cover for your expenses for the return journey home along with all additional transportation costs that would have been paid to get to the actual destination in the event of delay in departure date for the trip, due to unforeseen circumstances.
How does trip cancellation insurance work?
This type of insurance reimburses you for non-refundable and prepaid expenses if you cancel your trip before departure. To utilise this benefit:
- Purchase coverage: Secure travel insurance online that includes trip cancellation benefits as part of single trip travel insurance or a broader plan.
- Cancel for a covered reason: Ensure that the reason for cancellation aligns with those specified in your policy, such as illness or natural disasters.
- File a claim: Submit a claim with supporting documentation, including proof of expenses and the reason for cancellation.
- Receive reimbursement: Upon approval, the insurer will reimburse you for the covered costs up to the policy's limit.
Understanding the specifics of your trip cancellation insurance is important to ensure you receive the appropriate benefits.
Conclusion
Compare and choose from the various offerings available for international travel insurance online. Travel insurance will ensure the safety of your baggage, and passport and provide coverage against a number of unpleasant surprises, in a distant foreign country. Whether opting for single trip travel insurance or a comprehensive plan, being informed about cancellation benefits and procedures ensures that you can manage unforeseen changes effectively.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the topic featured in the article. It is advised to verify the currency and relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.