by
Nitin Vishwakarma
| Dec 15, 2025
When a health emergency happens, the last thing you want is to run around searching for hospitals or worry about payments. If you have ICICI Lombard health insurance, the IL TakeCare app can make things easier. It helps you quickly find nearby network hospitals that offer cashless treatment, so you can focus on getting care instead of handling bills.
This guide walks you through how the app works and how to find the right hospital in minutes.
What is the IL TakeCare app?
The IL TakeCare app by ICICI Lombard is a one-stop platform to manage all your insurance needs in one place. You can renew and access your health, travel and motor policies, find cashless hospitals by speciality, PIN code or city, and track or file claims easily.
The app also includes wellness tracking, doctor consultations, teleconsultation services and a digital e-card, making insurance management and healthcare simpler and more convenient.
Why is it important to know your network hospitals?
Knowing your network hospitals is important because it helps you access medical care quickly and manage expenses more efficiently. At a network hospital, you usually don’t have to pay upfront for eligible treatments, as the insurer settles the bill directly with the hospital, subject to policy terms.
It also means faster claim processing with less paperwork, reducing delays during stressful times. In emergencies, this can significantly ease your financial burden. Additionally, some policies specify or offer better terms when you use network hospitals.
Step-by-step guide to find network hospital list in IL TakeCare app
To find the network hospital list in the IL TakeCare app, start by opening the app and signing in with your credentials. On the home screen, select the Network Hospitals or Cashless Hospital Network option. This will open the hospital search section, where you can enter or choose your state, PIN code or city.
You can also enter a hospital name if you already have one in mind. The app will then display the list of network hospitals in your chosen area. Tap on a hospital to view its details and contact information and call ahead to confirm the services offered, cashless facility availability and room category coverage.
How to use filters to search for specific hospitals
To search for specific hospitals in the IL TakeCare app, you can use the available filters to narrow down your results from the list of cashless hospitals. You can filter by PIN code or location to find hospitals near your home or workplace, or by procedure or speciality if you need treatment in a particular department such as orthopaedics or cardiology.
If you already have a hospital in mind, use the hospital name filter. Some app versions also let you sort by distance from your current location or check reviews and ratings to assess hospital quality.
Benefits of using network hospitals for cashless treatment
Using the network hospitals for cashless treatment ensures minimal out-of-pocket costs and smoother claim processing. Since these hospitals are tied up with the insurance company, bills are settled directly between the insurance firm and the hospital. This saves time during emergencies and also lowers paperwork and the risk of claim rejection.
In addition to that, you receive transparent cost estimates and even standardised treatment rates under the policy coverage.
Common issues while searching for network hospital and how to fix them
When using the app to locate the network hospitals, you might experience some problems. The table below offers a brief explanation of the issues and how to get them fixed:
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Problems
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Possible Fix
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The hospital is not appearing on the list
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Try to update the app, check that the filters are correct or call the insurance firm to verify the empanelment.
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The hospital is listed, but the cashless option is not available for the required category.
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You should contact the hospital’s insurance desk or check whether the category you require is covered under the policy.
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App search returns zero results for your PIN code.
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Expand the search to the nearby area/city or check whether the network hospitals are fewer in your region. If needed, call customer care.
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The hospital shows, but the speciality/services you want are not listed.
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Check the specialities provided by the hospital before admission. Try filtering by speciality/procedure in the app.
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How to check network hospitals by location in the IL TakeCare app
To check network hospitals by location in the IL TakeCare app, go to the Network Hospitals section and select the PIN code/Location option. Enter your city or PIN code or allow the app to detect your current location automatically.
The app will display a list of network hospitals in that area. You can view them in either map or list format and check details such as distance and contact information. Select a hospital and call ahead to confirm its ICICI Lombard cashless admission status under IL TakeCare policies.
Insurance tip: Why choosing a network hospital matters for your health insurance claim
Choosing a network hospital is important because it helps ensure a smoother health insurance claim process. Always verify that the hospital is currently listed with your insurer, as the network can change over time. Confirm that the cashless facility is available to avoid paying upfront and check which treatments, room types and services are covered under your policy.
During emergencies, prioritising a network hospital can improve claim approval chances and reduce costs. It’s also a good idea to keep proof of your search, such as dated screenshots, for future reference.
Additional ways to find network hospitals
Apart from using the IL TakeCare app, you can find network hospitals through a few other methods. Visit the official website of your insurance company and check the Network Hospital List section to view updated details.
You can also contact the insurer’s helpline (for example, 1800 2666 for ICICI Lombard) to confirm the latest empanelment. Another option is to ask the hospital directly if they are listed with the insurer and whether they accept cashless admission under your policy.
Conclusion
The IL TakeCare health insurance app brings your network hospital search, wellness tools and policy management together in one convenient place. It allows you to explore the network hospital section and easily find hospitals near you. You can check reviews and ratings, view contact details and confirm whether a hospital is part of your insurer’s network and offers cashless treatment and services. This makes managing your health insurance and accessing care simpler and more efficient.
FAQs
1. Can I search for network hospitals in smaller or rural towns using the IL TakeCare app?
Yes, you can search by speciality, city or PIN code to find hospitals, including those in smaller towns, if they’re part of ICICI Lombard’s network.
2. What if my preferred hospital isn’t listed as a network hospital?
You can choose another network hospital for cashless treatment or claim reimbursement later if your policy allows. Always confirm with your insurer.
3. How often is the network hospital list updated?
ICICI Lombard updates its list regularly. Always check the latest version on the IL TakeCare app or the official website before admission.
4. Does selecting a network hospital cover all costs?
Not always, only services and room types included in your policy are covered. Upgrades or exclusions may need to be paid by you.
5. How can I confirm a hospital’s cashless facility?
Call the hospital’s insurance desk or ICICI Lombard’s helpline to verify the cashless tie-up before visiting.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It is not intended as a substitute for professional advice, diagnosis or treatment. Please consult a certified medical and/or nutrition professional for any questions. Relying on any information provided in this blog is solely at your own risk, and ICICI Lombard is not responsible for any effects or consequences resulting from the use of the information shared.