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ICICI Lombard launches Mobile Self Inspection for lapsed motor policy renewal

Traditionally, when a motor insurance policy expires, a mandatory inspection is required, which causes delay in policy issuance. When a customer applies for renewal for a lapsed policy, the insurer initiates a process called Break-In. In this process, an inspection by authorised surveyors is carried out and the policy is issued based on satisfactory inspection.

With this new feature, customers can renew their policy without a physical inspection, which takes at least 2-3 days. Now, all a customer has to do is renew the policy by paying online on ICICI Lombard's website www.icicilombard.com or the mobile App. After the payment is made, the customer is prompted to upload the self-inspection video via the Insure App. A demo video is provided for step-by-step guidance of the process. The policy is generated within a few hours, provided the self-inspection video is approved as per ICICI Lombard underwriting guidelines.

According to Sanjay Datta, Head of Health and Motor, Underwriting and Claims, ICICI Lombard, "At ICICI Lombard, we understand that once a motor insurance is lapsed, it takes much effort for consumers to renew a policy. Keeping this in mind, we have introduced a unique feature, Mobile Self-Inspection. It reduces renewal time from two-three days to barely a couple of hours. This initiative is part of our customer-centric endeavour to ensure that they have a delightful and hassle-free experience while insuring with us."

The only pre-requisites required for the renewal are an internet connection, 3 MP or above camera resolution and recording in broad daylight. Additional functionalities to discard and re-record the video are available. Post upload, the status can be checked in ‘My Policy’ section of the Website or App in sometime. The customers can know more about the feature here to enjoy Quick, Easy and Smart insurance solutions at their fingertips.