Dear Bhanu Sir, I lost my car in the flood that occurred on 23rd July in Vapi. I have an ICICI Lombard insurance policy. I am very thankful to the entire ICICI Lombard team, especially Mr. Bhanu Chavde, for guiding me through the claim process. I had no idea about the process, but Bhanu ji explained everything clearly and assured me that I would receive the IDV value of my car. I truly appreciate his support and prompt action. I received my full IDV amount within a very short period of time. Note:- Losing a car is a huge setback for a middle-class family like us. I hope no one has to go through this. Thank you once again to Mr. Bhanu Chavde and the entire ICICI Lombard team.

I am writing this email to express my sincere gratitude to you and ICICI Lombard General Insurance for settling the claim for my Lexus NX 350, registration number GJ 18 EA 4080, so swiftly and professionally. On 23rd July, my car was unfortunately submerged due to heavy rain. I registered my claim for total loss on the same day, and ICICI Lombard immediately assigned a representative to handle the case. Within just one or two days, you, Mr. Vishal Patel, personally came to my home to conduct the site survey. I clearly remember that it was raining at the time, and despite the muddy and dirty conditions, you came and completed the survey professionally. I was naturally shocked and worried, as my new car had suffered a total loss, and I had many questions and concerns. You patiently answered all my questions in a very satisfactory manner and assured me that the claim would be handled professionally. I am happy to say that you did exactly what you promised. You guided me extremely well throughout the entire process and patiently answered all my calls whenever I needed clarification or assistance. More importantly, you consistently reassured me that everything was progressing properly. From the very first call you made to me a month ago until your call today to personally check whether I had received the final settlement payment, you have been extremely helpful, polite, patient, and professional. From registering the claim, arranging the survey and salvage process, coordinating the car pickup, and finally receiving the settlement payment, the entire process was smooth and worry-free for me because of your guidance and support. Everything was handled efficiently and much faster than I had expected. Once again, I would like to sincerely thank you, Mr. Vishal Patel, and the entire ICICI Lombard General Insurance team for your excellent service, support, and professionalism. Thank you once again.

Excellent service provided by Shri Dishant Nishad आईसीआईसीआई LOMBARD regarding flood एक्सीडेंट of my Hyundai Car i10Grand nios.I am fully satisfy from your service. Many many Thanks.

I would like to express my sincere appreciation for the excellent support and assistance provided by Mr. Vishal Patel, who was appointed as the surveyor for my BMW X1 sDrive insurance claim. My vehicle suffered significant damage due to the heavy rainfall on 23rd July 2026, resulting in a major insurance claim. Throughout the claim process, Mr. Vishal Patel handled the matter professionally and guided me properly at every stage. I particularly appreciate his prompt response, helpful attitude, professional approach, and continuous support in understanding and completing the claim formalities. He made every effort to assist me and helped make the claim settlement process much smoother and easier. I am very satisfied with his service and would like to place on record my appreciation for his sincere efforts and cooperation. Mr. Vishal Patel is an asset to ICICI Lombard, and I would be happy to recommend his professional service to others. Thank you to ICICI Lombard for providing such supportive and professional service.

Dear sir, I sincerely thank for support to clear my claim number MOT17945027 and am very happy with the service from Mr. Romit Modi, Mr. Navdeep and team of ICICI Lombard during my car insurance for total loss. I got my insured amount very soon and without hurdles and follow up. I sincerely thank you all for your support given to me to resolve my claim number MOT17945027

Dear ICICI Lombard Team, I am the son of Mr. Dulu Mech. My vehicle was submerged in the flood at Nazira, Assam, and I registered the claim through the ICICI Lombard Call Centre. After the claim registration, Mr. Monoj Borah contacted me and visited my home along with Mr. Sanjiv Ranjan and Mr. Harsh Upadhyay. The inspection was completed on 7 August, and all the required documents were processed on the same day. I am extremely happy and pleasantly surprised that my motor claim was settled within just 7 days, and the claim amount was credited to my account so quickly. I truly appreciate this kind of prompt, transparent, and customer-focused service from ICICI Lombard. This experience has increased my trust and confidence in ICICI Lombard. I am very thankful for the excellent support and dedication shown throughout the claim process. A special thank you to Mr. Harsh Upadhyay, Mr. Monoj Borah, and Mr. Sanjiv Ranjan for their prompt assistance and cooperation. Thank you so much, ICICI Lombard Team, for such an exceptional service experience.

Thank you ICICI Lombard for the swift and hassle-free settlement of my claim. The process was clear and Manoj Borah was incredibly helpful, answering my questions promptly. I am thoroughly impressed with your service.

Hello Sir, I am writing to express my sincere appreciation for the exceptional service provided by your Claim Manager, Ganesh, during our recent car insurance claim process. Ganesh went above and beyond to ensure a smooth experience, and we are incredibly grateful for his dedication. In particular, we would like to highlight: Prompt inspection: He coordinated the vehicle inspection on the exact same day the car was parked at the authorized garage. Proactive problem solving: When delays occurred with the first salvage buyer, Ganesh quickly took initiative and found an alternative buyer to keep the process moving. Excellent communication: He kept us well-informed through timely WhatsApp updates and phone calls whenever necessary, always making himself available to answer our queries clearly. Seamless tracking: Thanks to his efficiency, regular status updates were consistently reflected on the IL Take Care app and via ICICI Lombard text messages. Ganesh's professionalism and proactive approach turned a stressful situation into a quick and hassle-free settlement. Please convey our gratitude to him for his exemplary service.

Hi Monoj, Thank you so much for your outstanding support during this critical situation. I truly appreciate your support, your company's professional working culture, and the transparency and clarity maintained throughout the entire process. It was a great experience working with you. Thank you once again, and I wish you and your team continued success.

Dear Monoj and the ICICI Lombard Team, Thank you so much for your unbelievable support and outstanding service. During this critical situation, my flood claim was settled in a remarkably short time. I truly appreciate your prompt response, professionalism, and dedication. Once again, thank you for your excellent service. Wishing you and the entire team continued success and all the very best.

Dear Mr Ujjwal Srivastava, I would like to express my sincere appreciation to you for supporting me with my recent query related to ICICI Lombard vehicle claim settlement. Your guidance throughout the process was clear, thorough, and patient. You communicated all the necessary details in a very effective and friendly manner, which made the entire claim process smooth and stress-free for me. Thank you for your excellent support and professionalism!

Dear ICICI Lombard Team, Greetings from Kamal Ahuja. Thank you for reaching out regarding the feedback I shared about the excellent service provided by Mr. Pankaj Ji during our Sonet car claim process. It was a genuinely smooth and professional experience, and I appreciate the support extended by your team, especially Mr. Pankaj, in resolving the claim efficiently. Wishing ICICI Lombard continued success.

Dear Team, I hope this message finds you well. I would like to sincerely express my gratitude to ICICI Lombard General Insurance Company Limited, especially the Claim Team and Mr. Mehul Gajre, along with the Sales Team and Mr. Dharmesh Bhandari, for the exceptional support provided during my recent vehicle claim process. My vehicle was in major accidental condition, and Mr. Mehul Gajre clearly explained that the case could proceed under CTL (Constructive Total Loss), which generally takes approximately 90 days to complete. However, understanding the urgency of my situation, Mehul sir prioritized my claim and ensured smooth coordination throughout the process. I am truly impressed that my claim was settled in a remarkable 15 days from the date of intimation, which is highly commendable. This would not have been possible without the proactive follow-up, transparent communication, and dedicated support from both the Claims and Sales teams. Your professionalism and customer-focused approach made a challenging situation much easier to handle. I genuinely appreciate the efforts taken to expedite and successfully close my case. Thank you once again for your outstanding service and commitment.

Hi this is Suraj I would like to sincerely appreciate CSM Ankit from ICICI Lombard for his exceptional support, professionalism, and humanity. I was under extreme stress as I had to urgently join my Indian Army duty and was traveling from Jamnagar to Bangalore. Due to the urgency, I was even prepared to pay for the vehicle repair from my own pocket just to finish the work quickly. The service executive initially informed me that claiming insurance would take around 14 days, which was not possible for me. At this critical moment, Ankit stepped in and took full ownership of the situation. He clearly valued and respected the Indian Army and the needs of its soldiers, understood the urgency of my duty, and acted promptly. He guided me correctly and helped process the insurance claim immediately, saving me both time and mental stress. His proactive approach, empathy, and respect toward a soldier’s responsibility made a huge difference during a very stressful time. Because of his efforts, I was able to focus on my duty without further worry. I am truly grateful to him for going beyond his responsibility. ICICI Lombard is fortunate to have a dedicated professional like Ankit, who not only delivers excellent service but also honors the service of Indian Army personnel Jaihind

Dear Sir, My name is Ashish Patel. My vehicle was severely damaged and declared a total loss. This was the first such incident I have experienced, and it was quite stressful for me. However, with the support and guidance of Pragnesh Bhai and Rushabh Bhai, my claim process was handled smoothly and efficiently. Based on the excellent support from the claims team & they suggest so I have also taken a new ICICI Lombard motor insurance policy for my newly purchased vehicle. Thank you once again for your continuous support and guidance.

Dear Team, It was a pleasure dealing with you. We are happy with the kind of support and cooperation received from Mr.Asif and Mr. Pallab at all times. The event was sudden and sad but your cooperation and help made it easier for us to sail through. Thank you everyone. Wishing you all the best. Keep up the good work by being prompt and available always, Thanks & regards. Parita

My claim has been fully settled. Thanks to icici team and special thanks to pallab ji for coordinating with me so efficiently. I had zero to no problems regarding my settling claim. I had other insurance companies as well in my other cars by icici lombard has been the fastest in regards to settling my claim.

Dear all, Thank you very much for your kind support. I will be happy to recommend your organisation to others for the excellent service your team has provided for the benefit of the clients in settlement of claims. Will be glad to insure my car with your organisation again next time. Tanking you once again and regards, Sampad Biswas

I thank all concerned officials of your organisation who were associated with process of the subject claim and ending the same in a satisfactory note. Kindly share my message with Sri Mrinmoy M. Banerjee. Many thanks to all concerned officials once again, Yours faithfully, SHIB NATH GHOSH F/o. Shatarup Ghosh

Dear ICICI Lombard Team, I would like to express my sincere appreciation for the excellent support I received during my recent insurance claim in Vadodara, Gujarat. What I had assumed would be a long and complicated process turned out to be incredibly smooth, thanks to the guidance of your team members. I want to particularly acknowledge Mr. Vaghji Parmar, whose courteous communication, clarity, and professionalism made the entire journey effortless. He handled every step with patience and a genuinely helpful attitude. I would also like to commend Mr. Dharmesh Kumar Chauhan for his calm and polite approach, which added to the overall ease of the experience. Both of them ensured that the claim moved forward without delays, and I am grateful that the complete amount was settled under the policy. Their dedication reflects extremely well on your organisation. Thank you for delivering such a positive and efficient customer experience. Based on this experience, I will confidently choose ICICI for my future insurance needs and will gladly recommend your services to others as well. Warm regards, Poorvi.

I write to advise that I have today received the final claim amount against the damage to my car that occurred on the night of 22-23 September, 2025, during the heavy rainfall in Kolkata. The handling of the entire process by yourself and your team has been extraordinary; it was not only professional but also very empathetic, and has gone a long way to mitigating the trauma I had experienced as a result of the loss. I am a senior citizen living alone, so I was very worried about the obstacles I might face during the process, but you have all made it very smooth. I thank you and your team once again for your support.

I acknowledge the Payment of Rs. xxxxxx/- in my Bank Account. I must appreciate the Pace at which the Claim Settlement has been done inspite of the Huge Claims that have been lodged due to the Water Logging incident. My Best Wishes to You

Dear Mr. Ghosh and rest of the ICICI Lombard team members, I acknowledge receipt of Rs.xxxx as below for full and final settlement of the insured car's claim. I also want to take this opportunity to convey our heartfelt appreciation for the entire team who had made this otherwise difficult and emotionally draining accident claim process very smooth and peaceful. You were actively working even during the durga puja days to get the claim processed at the earliest. This talks highly about your care and commitment to your customers. We are so happy and impressed with you all that we will be moving our 2 other vehicle's insurance from Bajaj to ICICI during next renewals. Thank you again from me and my husband.

I would like to take a moment to express my sincere gratitude for your exceptional support throughout the claims process. Thanks to your guidance and assistance, the entire process went smoothly and without hassle. Your professionalism, paired with your understanding of the business, policy guidelines, and financial details, was evident and very much appreciated. Beyond the technical aspects, I was especially touched by the empathy and kindness you showed to those affected by the recent flood. In times of hardship, your thoughtful words and reassuring approach have been incredibly helpful. It’s clear that you understand the importance of not only providing solutions but also offering emotional support to those who are facing such challenges. Your compassionate communication made a significant difference for many. Once again, thank you for your dedication to supporting people during these difficult times. I truly appreciate the care you have shown, and I’m confident that your continued support will help many others navigate through their claims with ease and confidence.

Buying Car insurance from icicilombard.com was a great experience as it offered 3 plans to choose from with different add-on covers and all coverage and exclusion explained in detail.

I had bad experience with my current insurance company, so I wanted to change my insurance company. After searching on several websites and having a word with several people including your team at ICICI Lombard, I decided to purchase ICICI Lombard policy. Your team explained all the things really well and were able to convince me. They directed me how to purchase policy online and what to purchase. I hope my car is covered completely. Looking forward to purchasing next year’s policy with ICICI Lombard as well.

Renewing my car insurance from www.icicilombard.com was really great experience. It just took me 5 minutes to complete transaction. The overall experience was awesome. I have recommend ICICI Lombard car insurance to my friends also.

I used the mobile self inspection feature within the ICICI Lombard app for my car insurance and it was a great experience. I must say, this is a very good initiative by ICICI Lombard, providing such a hassle free service. You just need to install an app and you are done. You don’t need to wait for a surveyor to come and have a look at your vehicle. I recommended ICICI Lombard to everyone out there and have been insuring my vehicles with ICICI Lombard. I would recommend my friends for the same as well.

Buying ICICI Lombard car insurance is a great insurance. It just took me 5 minutes to buy policy online. Very easy and user friendly. Will recommend everyone.

Your sales representative is the best salesman I have ever encountered. My dad was in sales for P&G for 30 years, so I know that Sales is not easy, yet it is the backbone of every organization. I appreciate him for being able to sell me the right policy. I am a third-party insurance customer, and was interested in the cheapest policy available. He converted me to a comprehensive insurance customer, and got me to spend 3 times more than I had intended. The call lasted 53 minutes and 32 seconds. During the call, I had gone online to check with PolicyBazaar, and saw an offer from HDFC Ergo, which was offering a 30% cheaper policy. However, your representative managed to convince me that ICICI Lombard was still better, by pointing out the 98% settlement rate, versus HDFC's 83%, and that was enough for me. Great guy. If ICICI Lombard is staffed with more such sales people, the company will do very well indeed, and I will definitely invest in its future.

I compliment ICICI Lombard for the hassle free online transaction I just had while renewing my car insurance policy online (cover note 55682065). Above all, the extra discount for online renewal was indeed a "customer delight" experience for me. I also received my physical policy note through Blue Dart courier today. Thank you ICICI Lombard for the instant policy renewal and speedy delivery.

I, Sana Shaikh, had availed car insurance from ICICI Lombard and I must say the whole process was so smooth that it really eased off my tension. I went click click and saved 20% on my Car Insurance. ICICI Lombard would definitely be my choice for any future insurance requirements as the teams cooperative and helpful nature really helped me resolve doubts and take the final decision about availing the insurance from you all. The online process of calculating quotes and finalising on the premium was also very fast and convenient. I congratulate you for the excellent service provided.

The whole process of online registration and payment has been a smooth one. The offline follow up of the ICICI team complements the online experience. Facilities like auto debit of insurance premiums to the credit card, interest free EMIs for credit card holders help make this product a complete one.

I'm very happy to say that your services are very prompt. It's very easy to use your website. Problems are solved personally at the time of chatting. You're courteous while dealing with the customers. You're always quick in action. Carry on with the same service and spirit. Thanks!

Hello, I, Palla Srinivasa Murthy, had availed car insurance on my Santro and I must say, the whole process was so smooth that it really eased off my tension. I also saved around 15 - 20% of my money on the insurance policy. ICICI Lombard would definitely be my choice for any future insurance requirements as the team is cooperative and helpful nature really helped me resolve doubts and take the final decision about availing the insurance from you all. I congratulate you for the excellent service provided. Thanks

I am Pushkar Ravi. I purchased car insurance from ICICI Lombard for my new car. I must say that I am very lucky to be associated with a professional and highly reputed insurance firm as yours. The on-line process of applying for an insurance policy and getting the policy issued was so fast and convenient for me that I just could not stop praising the services of ICICI Lombard. The first thing that made it very easy for me was the quote calculation process, which just took 2 minutes and helped me come to a fast decision. All the steps right from submitting my vehicle details to my personal details were convenient, as there was hardly any complex questions asked in the respective fields. I saved around 25% on the car insurance premium and I am very grateful to ICICI Lombard for offering valuable services and saving my time and money in the process. The people at ICICI Lombard are also friendly and approachable and all my queries related to my policy have been handled extremely sincerely and diligently. I never had to follow-up with anyone regarding my policy and I was guided at every step. I sincerely thank you for your support and would love to refer your services to all my friends and colleagues. Thanks, Pushkar Ravi.

I have a four-wheeler package insurance policy from ICICI Lombard General Insurance Company for my Tata Indica. There are many insurance companies in the market today. And what they offer also does not differ much. But what sets ICICI Lombard apart is their prompt and reliable service. ICICI Lombard is one of the trusted names in the market, synonymous with trust and reliability.

We are thankful to ICICI Lombard for the prompt settlement of our claim. Our company, Johnson & Johnson Ltd, has fire, marine, motor, medical and other general insurance policies from Lombard for 3 years. After the torrential rains, our stock and machinery worth nearly a crore was damaged. The cooperation and efficiency shown by the Lombard officials to settle our claims so fast is really commendable. We are proud and extremely happy with the services of ICICI Lombard.

I am Reena Girish and I had availed car insurance policy from ICICI Lombard. I saw your Ad on one of the hoardings and immediately after reaching home I logged into ICICI Lombard's website to find that the policy issuance process was extremely fast and convenient for me. It was a superb experience for me as I didn't have to face any hassles in the process of applying for the policy. Within moments of logging onto icicilombard.com, I completed the quote calculation process and proceeded further to submit my vehicle and personal details. In fact I was surprised when the executive called me within 1-2 days and the policy got issued within a short span of time. I didn't have to arrange for any identity proof or other documents, in fact all of my data was submitted online and at the click of a finger my policy was issued. I consider this as an extremely fast and convenient option for me. The most important thing about ICICI Lombard which impressed me was that I saved around 21- 22% or `1000 on my car renewal policy and I once again reiterate that the good and fast service of ICICI Lombard has made my life simpler and I would definitely love to opt for your insurance services in the future too.

A warm Hello I availed ICICI Lombards car insurance policy and am extremely pleased with the way things have proceeded with ICICI Lombard. I found your services to be fast and convenient as I just had to log onto your site and the entire process was completed quickly. All I was required to do was just fill in my details and the calculation of the quote was done within few minutes. I saved 20% on my car insurance or `1000 on the insurance premium by availing your policy and would definitely refer your services to my friends and colleagues.

I want to congratulate your team for your extreme efficiency. I am very happy with your services and extremely glad that I never had to worry about the next process, rather I was guided diligently by your team. In the process of buying the policy from ICICI Lombard I realized that I saved around 7% or `800-900 on my car insurance. Right from helping me out with my queries, cooperating with me at every step up to the net banking process where the transfer of money took place very smoothly, the security and convenience of the entire process really pleased me. I did not have to give any reminders and all my requirements were automatically taken care of. Thanks a lot for helping me out in the policy buying process.

Happy with your service. I wanted to know about Roadside Assistance Features and found all the information on the website. I even called their customer care and they explained all details in relation to Roadside Assistance in great detail. I was convinced enough and went ahead and bought a policy for my car with roadside assistance.

Recently I renewed my Car Insurance, since I am out of country for 5 months I asked my brother staying in Naroda, Ahmedabad to complete the process. I am happy to write that ICICI Lombard renewed the policy immediately, and acted on my request to forward the hard copy of policy to my brother's residence . Great job done team ICICI Lombard, keep it up.

Two main and important things I would like to highly appreciate. First, buying Insurance Online is "Super Experience" and in case you are first timer, you get hand holding through out the process. Second, absolutely hassle free claim reporting and settlement. So, you get it done at One Click, One Call and at One (First) level support.

I have availed car insurance from you all and I must say, it has been a superb experience dealing with you guys. I was really happy as I had saved around 15% (`800) on the car insurance policy and also secured excellent service from your end. The on-line process of calculating the quote, submitting my details and the issuance of policy hardly took any time and I was pleased about the fact that I didn't have to spend a lot of time securing the policy. I congratulate you for being so efficient and wish to retain the relation I have established with ICICI Lombard for a long time to come.

Hello, I am Sharath Chander Kanala and I have availed car insurance renewal policy from ICICI Lombard. I have to say that I have had a superb experience with you guys on the guidance, cooperation and money saver aspect. After getting the car insurance policy from ICICI Lombard, I saved around 13% or Rs. 340 on my car insurance policy. I was extremely pleased about the savings on my car insurance premium.
The on-line process of calculating the quote, submitting my details and the issuance of policy hardly took any time and I was pleased about the fact that I didnt have to spend a lot of time securing the policy.

I will definitely refer your services to my friends and colleagues as I am personally very satisfied that I have saved such a huge amount on the premium and also got comprehensive coverage for my car. Thanking you all a lot for the great service.

I am extremely happy with what ICICI Lombard is offering - both in terms of the products as well as the ease of obtaining the product. I recently purchased Student Medical Insurance for my studies in the US, and the entire process took less than 5 minutes and about 8 clicks. 

The website was easily navigable and provided information and alerts at various steps of the sign-up process. The best feature was that I was able to select my university name from a drop-down and automatically the most suitable plan was suggested. This way, I was sure that the plan I purchased would be acceptable at my university. 

Not only was the online experience excellent, the rates were also as competitive. It is about 1/5th the cost of Health Insurance in the US - a definite reason to enroll for it as soon as possible! I would greatly recommend this to anybody who is going abroad to study.

I have been a customer to ICICI Lombard General (Motor) Insurance for the last 5-6 years. I have two 4-wheelers and both are insured with ICICI Lombard. I am extremely happy with the services - early notification of renewals - ease of renewals - ease of claims and early settlements. A change of service provider has never come to my wildest thoughts ever since I tied the knot with I-Lombard. I definitely would recommend others to be a part of the larger family of I-Lombard customers.

Quick service from staff. Polite and patience in communications.Good guidance.As a senior citizen what else I require. My small settlement was cleared hassle free. I wish to continue with ICICI Lombard. Mediclaim also wish to shift to ICICI Lombard but due to my age you may not give.

Very Satisfied with current insurance claim. Timely delivery and accurate costing is that I liked.

Renewing my Car insurance from ICICI Lombard was great experience. Overall transaction experience on website was really good and I was able to complete my transaction in just 5 minutes. I recommend everyone to buy ICICI Lombard car insurance.

Just opted again for ICICI Lombard, all due to the service that I received when I was in need. Due to current unavoidable circumstance that are happening in J&K I was not able to renew my car insurance policy on time but after connecting with the team at ICICI Lombard, they guided me through the buying process and renewed my policy again. Thank you.

ICICI Lombard’s online booking experience is very seamless, especially if one is renewing the motor policy it is the most hassle-free process and gets done in few clicks and few minutes. Once my policy was expired and inspection was required for renewal, the executive arrived the next day and the policy was issued within hours! Would recommend to everyone!
Sameer Bagul - EVP & Head Finance, Cleartrip Pvt. Ltd