In today’s podcast, we’re looking at the changes in policy, in ICICI Lombard as well as in the wider insurance industry, that are geared towards making the customer’s experience seamless and productive, especially with regard to that all-important aspect - claim settlement.

ESG efforts have certainly become a significant differentiator for Responsible enterprises. ICICI Lombard, clearly a marquee brand in India, the second largest general insurance company in India for FY 2022, and also pioneer of SOS, has also demonstrated leadership in the adoption of ESG as part of its growth strategy.

The Indian insurance business is undergoing massive digital revolution. Newer digital technologies, such as Artificial Intelligence and Machine Learning, are and will continue to play an important role in...