IL TakeCare app – For all your insurance & wellness needs

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Get answers to most frequently asked questions

  • Motor
  • Health

How can I renew my ICICI Lombard policy online?

ICICI Lombard offers quick and easy online renewal, which starts 60 days before the expiry of your existing policy. Whatsapp us 'Hi' at 7738282666 and follow a few easy steps to renew your policy instantly via Whatsapp. If you don't wish to use Whatsapp, click here to renew your policy via the ICICI Lombard website.

How do I get my email id corrected in my insurance policy copy?

To correct your email id and other contact information in your ICICI Lombard policy document, Whatsapp us 'Hi' at 7738282666 and follow quick, easy steps to get an instant resolution for your query.

How do I check the status of an insurance claim I raised with ICICI Lombard?

You can log in to our IL TakeCare app with your policy number to check your ICICI Lombard claim status. You can also check the status of your claim on our website. Click here to view the status.

To check your claim status via Whatsapp, message us 'Hi' at 7738282666 and view the status of your claim instantly.

How can I raise my ICICI Lombard insurance claim online?

You can raise a claim for your ICICI Lombard insurance via Whatsapp, through our instant assistance bot RIA or contact us on our toll-free helpline 1800 2666 to register your claim and get a claim number or reference number. You can also directly register your claim here or download the IL TakeCare app to initiate a claim.

To raise your claim on Whatsapp, simply message 'Hi' at 7738282666, follow a few simple steps, and instantly intimate your claim to us.

How do I download my ICICI Lombard insurance policy online?

Instantly download your ICICI Lombard insurance policy via Whatsapp. Just message 'Hi' at 7738282666 and follow the easy instructions to download your policy document quickly.

I want to correct/change the Chassis Number mentioned in my policy copy. How can I do it online?

To correct a wrong Chassis no./Engine no. or Registration no. mentioned in your policy document, Whatsapp us 'Hi' at 7738282666 and follow the simple steps to update your vehicle details. You can also correct these vehicle details via RIA , our support bot, and get instant resolution for your query.

I want to correct the Nominee related details mentioned in my ICICI Lombard insurance policy. How can I do it online?

To correct personal or nominee details on your ICICI Lombard policy, Whatsapp us 'Hi' at 7738282666 and follow the simple steps to update your details instantly. You can also log in to our IL TakeCare app with your policy number and update your personal information.

What is co-payment in health insurance?

Co-pay in health insurance is a clause, wherein the insured agrees to bear a specific portion of the incurred medical expenses. It is usually a fixed percentage of the claim amount, which the policyholder pays at the time of a claim.

Why do people choose co-pay in health insurance?

Opting for co-pay health insurance helps the policyholders to reduce their premium outgo for the policy. Even though they might have to bear a portion of the claim amount themselves, co-pay in health insurance can prove beneficial in the long run by significantly lowering the premium amount.

How do I know my co-payment liability at the time of claim settlement?

To know your co-payment liability at the time of claim settlement, you can refer to your policy document. It contains all the details regarding the policy's co-payment clause, including the percentage at which it is levied, whether you're required to pay it or not, etc.

Is co-pay levied on cashless hospitalisation?

Policyholders are generally not required to pay anything upfront while availing treatment at a network hospital. At the time of discharge, the policyholder has to pay for his/her share of the expenses as specified in the co-pay clause, along with the non-payables' cost.

Are the policies with co-pay clauses cheaper?

Yes. The health insurance policies with co-pay clauses are cheaper as it reduces the financial liability of the insurer. Also, the claim amount is divided between the insurance company and the policyholder, which results in reduced premiums.

Should I take a policy with co-pay?

Before opting for a co-payment health insurance policy, you must consider various factors such as your current financial situation and health conditions. You must ensure that you have adequate finances to pay your share of healthcare expenses before buying the policy. Also, if you're healthy and maintain an active lifestyle, opting for a health insurance policy with a co-pay clause could turn out to be beneficial for you. On the other hand, if you're susceptible to illnesses, we recommend going for a health plan without the co-pay clause.

Where can I get the policy copy?

You can access your motor or health policy copy by downloading our IL TakeCare App using the below link http://onelink.to/qybrem Alternatively you can also WhatsApp us on 7738282666 using keyword Download Policy or click on the link below https://wa.me/message/N4YO6ARPBTSRG1

How do I make changes in the existing policy?

You can use our self care option for making changes in your Retail (motor or health) policy by sending us an WhatsApp on <> using keyword Change your policy details or click on the link below https://wa.me/message/PCLRVLJHGXWME1 Alternatively you can also use our MYRA bot by click on the link below https://www.ilgi.co/6936CB3B26

How do I renew my health or motor policy?

You can use our self care option for renewing your existing Retail ICICI lombard (motor or health) policy by sending us an WhatsApp on 7738282666 using keyword Renew my existing policy or click on the link below https://wa.me/message/Q4PCC4RHVIOWJ1 Alternatively you also download my IL Takecare App using below link for renewing existing policies http://onelink.to/qybrem

What is the process for health claim?

In case of a planned hospitalisation or emergency services, use your Health ID Card at any of our network hospitals and avail cashless service. Download our IL TakeCare app and access the claim section to know more or you may call your service provider helpline number printed on your health cashless claim card for assistance.

 

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ICICI Lombard House

414, P.Balu Marg, Off Veer Sawarkar Marg , near Siddhivinayak Temple, Prabhadevi, Mumbai - 400025.
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All India Insurance Helpline Number

Call us at our toll-free number: 1800 2666 (accessible even from your mobile phone) to address all your insurance-related needs and queries.

Category Contact For & Accessibility Toll free/Chargeable Contact No.
For policy purchase, service and claims Accessible within India Toll free 1800 2666
Alternate no. for policy purchase, service & claims Accessible from J&K/International numbers Chargeable +91 40 6627 3505
NRI customers Policy purchase USA/UK/Canada/Other Countries Chargeable +91 40 6627 3505
International Travel Insurance Policy extension when customer is in International location Chargeable +91 40 6627 3505
  Claim intimation from USA and Canada Chargeable +1 844 871 1200
  Claim intimation from rest of the world (excluding USA and Canada) Chargeable +91 124 4498778
  Claim intimation from India Toll free +1800 102 5721
Crop Insurance Pradhan Mantri Fasal Bima Yojana Toll free +1800 266 9725
Senior citizens   Toll free 1800 2666
Grievance redressal   Toll free 1800 2666

Contact us

Registered Address

ICICI Lombard House 414, P.Balu Marg,Off Veer Sawarkar Marg, near Siddhivinayak Temple, Prabhadevi Mumbai-400025.

Customer Support

ICICI Lombard General Insurance Co. Ltd. Ground floor- Interface 11, Sixth floor- Interface 16 , Office no 601 & 602, New linking Road, Malad (West), Mumbai - 400064.

Toll Free: 1800 2666

Alternate Contact No. 86 55 222 666 (Chargeable)

For Crop insurance,Toll free No. 1800 266 9725

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