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If you are an existing policyholder of erstwhile Bharti AXA General Insurance, please click here for grievance redressal.

Dear Customer,

We request you to send your concerns to the following channels in the order mentioned below. We will acknowledge receipt of your concerns and respond to you upon completion of the investigation. Please fill in all your contact details to enable us to get in touch with you.


Call us toll free at 1800 2666

For Crop Insurance,

Call us toll free at 1800 266 9725

For Senior Citizens,

Call us toll free 1800 2666*(Available 9 am to 9 pm)

Write to us at

Customer Support,

ICICI Lombard General Insurance Co. Ltd.

Ground floor- Interface 11, Sixth floor- Interface 16 ,

Office no 601 & 602, New linking Road

Malad (West), Mumbai – 400064

For all your service requests and grievances e-mail us at
Visit any of our branches Register your complaint/service request Track you complaint/service request

If the resolution you received

does not meet your


Please email Mr. Sandeep D,

Associate Vice President - Customer Support

Click here to email Click here for Covid19 related queries

Phone: 022-68170391

9:30am to 6:30pm


If you are still not

satisfied with the

resolution provided,

Please email

Ms. Pooja R

Vice President –

Customer Support and Grievance Redressal Officer

Click here to email

*Senior citizens can select relevant option# in IVR for quick assistance

#Existing Policy>other policy>other queries>Senior Citizen

If after having followed Steps 1, 2 and 3 your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal. Click here to get details on Insurance Ombudsman offices.

The details of Insurance Ombudsman are also available on the website of Governing Body of Insurance Council, Click here

Check out Insurance Ombudsmen’s Annual Report - Click here

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