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Investor Relations

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Investor Relations

This section contains details of ICICI Lombard’s results announcements, business presentations along with relevant information and disclosures of the company.

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Glossary of Terms

Commonly used financial and operational terms explained, please click here.

Download and view ICICI Lombard’s business and financial details

Quarterly Financial Results

This section contains the links to the quarterly financial result disclosures as per SEBI (Listing obligation and disclosure requirement) regulation

FY2024
Select Year:

Financial Disclosures In Media

This section contains links to the financial disclosures published in newspaper

FY2024
Select Year:

Annual Report

This section contains Annual Reports

Credit Rating

This section contains the links to the Credit Rating

Contact Us

Analysts and investors can contact:
Sarvesh Agrawal
Investor Relations

ICICI Lombard General Insurance Company Limited
ICICI Lombard House,
414, Veer Savarkar Marg, Prabhadevi,
Mumbai 400025

Information to Shareholder

Forever driving us and guiding us towards progress is a team that is fortified by exemplary leadership, clear focus on the goals and tireless perseverance.

Board of Directors

Composition of Committees

Audit Committee of the Board

Name of the Member Category
Mr. Ashvin Parekh, Chairman Independent Director
Mrs. Lalita D. Gupte Independent Director
Mr. Uday Chitale Independent Director
Mr. Murali Sivaraman Independent Director
Mr. Antony Jacob Independent Director
Mr. Sandeep Batra Non-Independent Director

Board Nomination & Remuneration Committee

Name of the Member Category
Mr. Uday Chitale, Chairman Independent Director
Mrs. Lalita D. Gupte Independent Director
Mr. Ashvin Parekh Independent Director
Mr. Sandeep Batra Non-Independent Director

Policyholders Protection Committee

Name of the Member Category
Mr. Ashvin Parekh, Chairman Independent Director
Mr. Ved Prakash Chaturvedi Independent Director
Mr. Uday Chitale Independent Director
Mr. Murali Sivaraman Independent Director
Mr. Suresh Kumar Independent Director
Mr. Sanjeev Mantri Managing Director & CEO

Corporate Social Responsibility & Sustainability Committee

Name of the Member Category
Mr. Uday Chitale, Chairman Independent Director
Mr. Ved Prakash Chaturvedi Independent Director
Mr. Murali Sivaraman Independent Director
Mr. Sanjeev Mantri Managing Director & CEO

Investment Committee

Name of the Member Category
Mr. Suresh Kumar, Chairman Independent Director
Mr. Sandeep Batra Non-Independent Director
Mr. Sanjeev Mantri Managing Director & CEO
Mr. Vinod Mahajan Chief-Investments
Mr. Gopal Balachandran Chief Financial Officer & Chief Risk Officer
Mr. Prasun Kumar Sarkar Appointed Actuary & Chief Actuarial Officer

Risk Management Committee

Name of the Member Category
Mrs. Lalita D. Gupte, Chairperson Independent Director
Mr. Uday Chitale Independent Director
Mr. Ashvin Parekh Independent Director
Mr. Suresh Kumar Independent Director
Mr. Ved Prakash Chaturvedi Independent Director
Mr. Murali Sivaraman Independent Director
Mr. Rakesh Jha Non-independent Director
Mr. Sanjeev Mantri Managing Director & CEO

Stakeholders Relationship Committee

Name of the Member Category
Mr. Suresh Kumar, Chairman Independent Director
Mr. Ved Prakash Chaturvedi Independent Director
Mr. Sanjeev Mantri Managing Director & CEO

Information Technology Strategy Committee

Name of the Member Category
Mr. Suresh Kumar, Chairperson Independent Director
Mr. Sandeep Batra Non-independent Director
Mr. Sanjeev Mantri Managing Director & CEO

Strategy Committee

Name of the Member Category
Mr. Uday Chitale, Chairman Independent Director
Mr. Ashvin Parekh Independent Director
Mr. Rakesh Jha Non-independent Director
Mr. Sanjeev Mantri Managing Director & CEO

Shareholding Pattern

This section contains links to Shareholding Pattern

FY2024
Select Year:

Policies of the Company

This section contains Policies of the Company

    Details of Debenture Trustee

    Debenture Trustees

    Axis Trustee Services Limited
    2nd Floor, Wadia International Center,
    Pandurang Budhkar Marg,
    Worli, Mumbai 400025

    Notice of AGMs/EGMs/Postal Ballot

    This section contains Notice of AGMs/EGMs/Postal Ballot

    AGMs

    FY2023
    Select Year:

      EGMs

      FY2017
      Select Year:

        Postal Ballot

        FY2024
        Select Year:

          Restriction on Transfer of Physical Shares

          Notice to Shareholders

          Circulars/Forms/Other information for shareholders

            Contact Us

            For investor grievances, please contact:
            Ms. Shobha Anand
            Registrar & Transfer Agent (RTA)

            KFin Technologies Limited
            Selenium Tower B,
            Plot 31 & 32,
            Financial District, Nanakramguda, Serilingampally Mandal,
            Hyderabad - 500 032, Telangana.

            Vikas Mehra
            Company Secretary

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            alok-agarwal

            Alok Kumar Agarwal

            Executive Director

            Mr. Alok Kumar Agarwal is an Executive Director since January 19, 2011 at lClCl Lombard General lnsurance Company, lndia's largest private sector General lnsurance Company.

            Mr. Agarwal started his career in 1989 with Reliance lndustries Limited as an Engineer, Subsequently, he worked with lClCl Ltd for 9 years in project finance department before shifting to lClCl Lombard General lnsurance Company Limited.

            Mr. Agarwal heads the Emerging markets of the Retail Group at lClCl Lombard apart from rural, agri and financial inclusion business. He was in the past head of Wholesale group at lClCl Lombard for over 2 decades.

            Mr. Agarwal has completed Bachelor of Engineering course from Jadavpur University. He has also Post Graduation in Management from the lndian lnstitute of Management, Kolkata.

            sanjeev-mantri

            Sanjeev Radheyshyam Mantri

            Managing Director & CEO

            Mr. Sanjeev Mantri is Managing Director & CEO at ICICI Lombard General Insurance Company Limited, the largest private sector General Insurance Company in India.

            He spearheads the retail division of ICICI Lombard and is responsible for distribution of products across agency, bancassurance, direct and alternate channels. He is also in charge of strategy, products, analytics, pricing, marketing and corporate communication verticals at ICICI Lombard.

            In the past, Mr. Mantri has held key leadership positions with BNP Paribas and ICICI Bank Limited over a career spanning for more than 20 years. He is a Chartered Accountant, and Cost and Works Accountant by qualification.

            In terms of qualification, Mr. Mantri is a Cost and Chartered Accountant.

            Gopal-Balachandran

            Gopal Balachandran

            CFO & CRO

            Mr. Gopal Balachandran is the Chief Financial Officer and Chief Risk Officer of ICICI Lombard General Insurance Company Limited.

            He has been associated with ICICI Lombard for close to two decades and Heads the Finance and Accounts, Investor Relations, Risk Management, Mid and Back office Investments and the Internal Control and Loss Minimization Functions for the Company. Prior to ICICI Lombard, he was with ICICI Bank.

            Mr. Balachandran has been instrumental in making ICICI Lombard the first Indian non-life insurance company to be listed. He has won the CFO 100 award in multiple categories such as Risk Management, Cost Management and Financial Reporting - one of the most revered awards for CFOs in India.

            Mr. Gopal Balachandran is a qualified Chartered Accountant by profession.

            Mr. Gopal Balachandran has been a pioneer of excellence in Financial Reporting and Corporate Governance for India Inc.

            Amit-Kushwaha

            Amit Kushwaha

            Chief - Compliance & Corporate Legal

            Amit Kushwaha is Head Legal and Chief Compliance Officer of ICICI Lombard General Insurance Company Limited, the largest Private sector General Insurance Company in India.

            He has been with the Company for the last sixteen years and has a wide outlook on the Indian legal, judicial and regulatory environment, as well as on application of financial and corporate laws. Mr. Kushwaha has been part of and held significant roles in key functions such as Motor Third Party Claim Management, Litigation Management, Compliance Monitoring Framework and Corporate Legal.

            Prior to his stint with ICICI Lombard, he was a practicing advocate in the District and High Court of Delhi for five years. He is a qualified lawyer with a degree in law from Campus Law Centre, University of Delhi.

            Sandeep-Goradia

            Sandeep Goradia

            Chief - Corporate Solutions

            Sandeep Goradia is Head of Customer Solution Group at ICICI Lombard General Insurance Company Limited, the largest private sector General Insurance Company in India.

            He joined ICICI Lombard as a founding member in 2001, after a short stint with HCL Infosystems. In his 22 years with ICICI Lombard he has handled various roles in wholesale insurance group. Post the initial few years of setting up of the corporate business across regions he moved to head the SME business, government business and then the corporate business. In his current role he now manages the entire commercial lines of business including international and Broking and is also a part of the management committee at ICICI Lombard.

            Sandeep is a commerce graduate from Narsee Monjee College and a Postgraduate in Masters in Management Studies from Jamnalal Bajaj.

            Jerry-Jose

            Jerry Jose

            Chief – Human Resources

            Jerry Jose, Chief Human Resources at ICICI Lombard General Insurance Company Limited, is a member of the Management Committee since 2016 and leads Human Resources Strategy and Execution, partnering the Senior Leadership team on the people agenda.

            In the past, Jerry has held key leadership positions in HR at Hindustan Unilever Limited in a career spanning over 18 years. Jerry is a postgraduate in Economics from the Gokhale Institute of Politics and Economics, Pune and a postgraduate in Human Resource Management from the Tata Institute of Social Sciences, Mumbai.

            Vinod-Mahajan

            Vinod Mahajan

            Chief - Investment Officer

            Vinod Mahajan is the Chief Investment officer at ICICI Lombard General Insurance Company Limited, the largest Private sector General Insurance Company in India.

            He oversees the investment portfolio at ICICI Lombard and is responsible for generating superior risk adjusted return, ensuring protection of capital, maintaining adequate liquidity of the portfolio and ensuring regulatory compliance.

            Mahajan is one of the founding members of the Investment team at ICICI Lombard and prior to ICICI Lombard he was with ICICI Limited in the treasury and project finance division. He is a Chartered Accountant by profession.

            Girish-Nayak

            Girish Nayak

            Chief – Customer Service, Technology and Operations

            Girish Nayak, is Chief - Customer Service, Technology and Operations for ICICI Lombard GIC Limited.

            Responsible for managing technology as well as operations for the largest private non-life insurer in India, Girish also spearheads the Customer Service function responsible for maintaining the overall quality of service delivery. He moved into his current role with ICICI Lombard GIC Limited in April 2013. Girish began his career with the erstwhile ICICI Limited in 1994 and has held key leadership positions including project finance, e-commerce, Technology, International Banking, Corporate Banking and Capital Markets.

            Girish is an alumnus of Indian Institute of Management (IIM), Ahmedabad, 1994 batch. He is also a qualified engineer having completed his B.Tech (Chemical Engg.) from the Indian Institute of Technology (IIT), Bombay in 1991.

            Prasun-Sarkar

            Prasun Sarkar

            Appointed Actuary & Chief Actuarial Officer

            Prasun Sarkar is currently leading the Actuarial function at ICICI Lombard General Insurance and also acting as the Appointed Actuary of the company.

            He has 17 years of experience in the non-life insurance industry spanning across multiple technical functions and has been Actuarial member of various committees at the industry level. His professional expertise makes him an Actuary specialising in General Insurance.

            Prasun is a Fellow from Institute of Actuaries of India. He has a Bachelor of Technology in Electrical Engineering from Indian Institute of Technology, Kharagpur and a Postgraduate Diploma in Business Management from Indian Institute of Management, Kozhikode.

            Gaurav-Arora

            Gaurav Arora

            Chief – Underwriting & Claims Property & Casualty

            Gaurav Arora is Chief - Underwriting & Claims Property & Casualty at ICICI Lombard General Insurance Company Limited the largest private sector General Insurance Company in India.

            He spearheads the Underwriting & Claims division for Property and Casualty including Motor lines of products at ICICI Lombard. He is also responsible for the Risk Management related to the above products in the organization.

            His national leadership responsibilities range widely from aspects of Risk, Pricing, Portfolio Management, Product development, Underwriting and Claims Management to portfolios comprising of Motor, Property, Engineering, Marine, Liability Aviation & Specialized products lines. He is dedicated to guiding excellence in risk management, claims handling and ensuring superior customer experience.

            In the past Gaurav Arora has held key leadership positions across various lines of products, both at the regional and corporate level over a career spanning more than 22 years at ICICI Lombard. Gaurav holds a graduation degree from Delhi University in B.Com (Hons), and a Master’s degree in Finance & Control Management.

            Vasundhara Bhonsle

            Vasundhara Bhonsle

            Chief – Customer Support and Operations

            Vasundhara Bhonsle heads Customer Support and Operations at ICICI Lombard General Insurance Company Limited, the largest Private sector General Insurance Company in India.

            She has spent 25 years in championing the customer’s cause and 15 years in leadership positions- nine of which have been at ICICI Lombard. She has keen insight into people, process and systems and holds tremendous passion for how business and customer perspectives come together to build unique, accessible experiences with far reaching impact.

            Prior to her joining ICICI Lombard, she has led several leadership positions in operations and customer service. She holds an MBA from SVKM’s Narsee Monjee Institute of Management Studies (NMIMS).

            Bulletin Board

            Forever driving us and guiding us towards progress is a team that is fortified by exemplary leadership, clear focus on the goals and tireless perseverance.

            Analyst / Investor Meetings

            This section contains the intimation to the stock exchange with respect to Investor Meetings held

            FY2024
            Select Year:

            Corporate Presentation

            This section contains Corporate Presentations

            FY2024
            Select Year:

            Exchange Intimation

            This section contains Exchange Intimation

            FY2024
            Select Year:

            Scheme of Arrangement

            This section contains Scheme of Arrangement parameters.

            Contact Us

            For investor grievances, please contact:
            Vikas Mehra
            Company Secretary

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            Analysts and investors can contact:
            Sarvesh Agrawal
            Investor Relations

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            Media Release

            This section shows media releases

            Download and view ICICI Lombard General Insurance Company’s business and financial details

            Media Release

            This section contains Media Release

            FY2023
            Select Year:

            Contact Us

            For media queries, please contact:
            Sheena Kapoor
            Corporate Communication

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            For investor grievances, please contact:
            Vikas Mehra
            Company Secretary

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            Unpaid / Unclaimed Dividend

            Unpaid / Unclaimed Dividend

            Unclaimed Dividend liable to be transferred to the Investor Education and Protection Fund (“IEPF”)

            Section 124 of the Companies Act, 2013, read with Investor Education and Protection Fund Authority (Accounting, Audit, Transfer and Refund) Rules, 2016 (“the Rules”), as amended, mandate the companies to transfer the dividend that has remained unclaimed/un-encashed for a period of seven years from the unpaid dividend account to the Investor Education and Protection Fund (IEPF). Further, the Rules also mandate that the shares on which dividend has not been claimed or encashed for seven consecutive years or more be transferred to the IEPF.

            The following table provides a list of years for which unclaimed dividends and their corresponding shares would become eligible to be transferred to the IEPF on the dates mentioned below:

            Financial Year Type of dividend Percentage Date of declaration Due date for transfer to IEPF
            2016-2017 Interim 7 June 27, 2016 August 2, 2023
            Interim 8 September 26, 2016 November 1, 2023
            Interim 10 December 23, 2016 January 29, 2024
            2017-2018 Interim 7.5 June 23, 2017 July 29, 2024
            Interim 7.5 October 17, 2017 November 16, 2024
            Final 25 July 12, 2018 August 13, 2025
            2018-2019 Interim 25 October 20, 2018 November 19, 2025
            Final 35 June 27, 2019 August 5, 2026
            2019-2020 Interim 35 October 18, 2019 November 18, 2026
            2020-2021 Interim 40 March 5, 2021 April 5, 2028
            Final 40 August 10, 2021 September 13, 2028
            2021-2022 Interim 40 October 21, 2021 November 21, 2028
            Final 50 August 5, 2022 September 4, 2029
            2022-2023 Interim 45 October 18, 2022 November 18, 2029

            Unclaimed Dividend on Shares and Principal / Interest on ICICI Lombard Debentures

            Followling details can be searched:
            • Unpaid/Unclaimed dividend of ICICI Lombard GIC Ltd.
            • Unclaimed Principal/Interest amount of debentures issued by ICICI Lombard GIC Ltd.
            • List of shareholders w.r.t transfer of shares to IEPF.

            Select any of the below options to search details

            Please enter Folio No.
            No records found
            Dpid Folio/Clid Name Warrant No Total_Shares Dividend Year Net Amount Micr No Bank Address-1 Address-2 Address-3 Address-4 Pincode Due date for transfer to IEPF
            In case of NSDL:

            16 digit alpha numbric DPID Client ID starting with "IN" without any spaces. e.g In case your DPID is IN123456 and Client ID is 78901234, then please enter IN12345678901234

            In case of CDSL:

            16 digit numeric ID without any spaces e.g 1234567890123456

            Note:

            email id : investor

            Contact Us

            The details of Nodal/Deputy Nodal officer of the Company for coordination with the IEPF authority are :
            Vikas Mehra
            Company Secretary

            Nodal Officer

            Akshay Parekh
            Manager-Finance & Accounts, Secretarial

            Deputy Nodal Officer

            Contact Us

            Contact Us

            Analysts and investors can contact:
            Sarvesh Agrawal
            Investor Relations

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            For investor grievances, please contact:
            Vikas Mehra
            Company Secretary

            ICICI Lombard General Insurance Company Limited
            ICICI Lombard House,
            414, Veer Savarkar Marg, Prabhadevi,
            Mumbai 400025

            Investor FAQs

            General Information

            1. Name of the Company

            ICICI Lombard General Insurance Company Limited
            CIN: L67200MH2000PLC129408
            BSE Scrip code: 540716
            NSE Scrip code: ICICIGI
            ISIN: INE765G01017
            Registered Office address: ICICI Lombard House, 414 Veer Savarkar Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai – 400025

            2. Who are Registrar and transfer Agent (RTA) of the Company?

            For Equity Shares:
            KFin Technologies Limited

            For Debentures:
            BgSE Financials Limited

            3. Whom can I contact for availing investor Service? For general queries pertaining to equity shares:

            Ms. Shobha Anand
            KFin Technologies Limited(Formerly known as KFin Technologies Private Limited)
            Address: Selenium Tower B, Plot 31-32,
            Financial District, Serilingampally Mandal, Hyderabad 500 032, India.
            Email: einward.ris@kfintech.com



             

            For receiving Annual Report/Notices/Any other document thereof:

            Ms. Vikas Mehra
            Company Secretary
            Address: ICICI Lombard House, 414,
            Veer Savarkar Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai - 400025
            Email: investors@icicilombard.com

            Fit & Proper criteria

            1. Do I need to submit Fit & Proper criteria if I buy/intend to buy equity shares of more than 1% but less than 5% of the paid up equity share of the Company?

            Every person who intends to acquire or make an arrangement or agreement for acquisition of equity shares amounting to more than 1% but less than 5% of the paid up equity share capital of the Company will be required to submit a self-certification for compliance with "Fit & Proper" criteria with the Company.

            2. What is required to be done if I buy/intend to buy equity shares increasing to more than 5% or 10% of the paid up equity share of the Company or voting rights of the Company?

            Every person who intends to acquire or make an arrangement or agreement for acquisition which will/ is likely to result in (i) the aggregate holding of such person, his relatives, associate enterprises and persons acting in concert, increasing to 5% or more of the paid up equity share capital of the Company or entitles him to exercise 5% or more of the total voting rights of the Company, or (ii) the aggregate holding of such person along with the persons acting in concert, increasing to in excess of 10% of the paid up equity share capital or voting rights of the Company, each such acquisition shall be subject to the prior approval of the IRDAI in accordance with the Guidelines.

            3. Where can I find “Fit & Proper” certification format?

            The “Fit & Proper” criteria along with certification format is hosted on the website of the Company and can be accessed through Fit & Proper criteria.

            4. What is the procedure to submit self-certification?

            A self-certification for compliance with "Fit & Proper" criteria shall be filed with the Company in format as provided on the website of the Company at www.icicilombard.com/investor-relations along with the certified true copy of the document authorising the purchaser/acquirer authorised to purchase/ acquire the shares. The purchaser/ acquirer shall submit the self- certification for “Fit & Proper” criteria through email (investors@icicilombard.com) and send a physical copy to: The Company Secretary, ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai-400 025. Such self certification shall be required to be filed each time when a purchaser/ acquirer intends to purchase/ acquire equity shares of 1% or more but less than 5% of the paid-up equity share capital of the Company.

            Shares

            Dematerialization of shares

            1. What is Dematerialization of shares?

            Dematerialization (or demat) is the process of converting shares held in physical form into electronic form. Under this process, the shares held by the shareholder in physical form are converted into an equal number of shares in electronic form and credited into the shareholder's demat account maintained by him with his/her Depository Participant (DP).

            2. What are the benefits of Dematerialization?

            Shares held in demat form have several benefits and helps in eliminating many problems that shareholders face while dealing with shares. Holding shares in demat form minimizes paperwork that is involved with the ownership of shares. It facilitates faster transactions and makes trade of securities extremely convenient. There are a wide range of benefits associated with holding securities in dematerialization form such as:-

            • Facilitates buying / selling of shares through stock exchanges
            • The risks pertaining to physical certificates like loss, theft, forgery and damage are eliminated completely with a demat account.
            • The lack of paperwork enables quicker transactions and higher efficiency in trading including immediate transfer of shares and faster settlement cycle.
            • Ease in portfolio monitoring

            3. How do I demat my shares?

            Shareholders are requested to approach any Depository Participant having registration with SEBI to open a Demat account
            You may visit website of the Depositories viz. NSDL or CDSL for understanding about the demat procedure:
            NSDL website: https://nsdl.co.in/faqs/faq.php (dematerialisation)
            CDSL website: https://www.cdslindia.com/investors/open-demat.aspx

            4. Whom should I inform the change in my address, bank account details etc. in respect of shares held in demat form?

            As your demat account is maintained by your Depository Participant (DP), all request/communication regarding change in address, bank account details, ECS mandate, registration of nomination etc. should be addressed to your DP directly

            5. I hold Company’s shares in physical form. How do I transfer or sell these shares?

            Pursuant to SEBI circular dated December 3, 2018 transfer of shares in physical form is restricted effective from March 31, 2019 except in case of transmission and transposition. The shares can be sold and transferred only once the shares are dematerialized.

            6. Do I need to raise dematerialization request for availing investor service in case my holding is in physical form?

            Pursuant to SEBI Circular dated January 25, 2022, all listed companies shall issue the securities in dematerialized form while processing the following service request:

            1. Issue of duplicate securities certificate
            2. Claim from Unclaimed suspense account
            3. Renewal/Exchange of securities certificate
            4. Endorsement
            5. Sub-division/Splitting of securities certificate
            6. Consolidation of securities certificate/folios
            7. Transmission
            8. Transposition

            In case you are holder of physical securities, please submit duly filled Form ISR-4 and for the above services from c to h, you are also required to provide original securities certificate(s) in order to enable RTA to process your service request.
            Our RTA will thereafter issue a “Letter of Confirmation” in lieu of physical securities certificate(s) within 30 days of receipt of service request by them. Letter of Confirmation will be valid for 120 days within which the securities holder/claimant is required to make a request along with the original letter or a copy of email with e-signature and/or digital signature, to the Depository Participant (“DP”).

            7. What happens in case demat request is not raised within the aforesaid timelines?

            In case of failure to submit demat request, RTA will credit the securities to the Suspense Escrow Demat Account of the Company.

            Share Certificate(s)

            1. I have lost/misplaced my share certificate(s), what are the steps that I should take to obtain duplicate share certificate(s)?

            Please inform our RTA immediately about the loss of share certificate(s). Kindly quote your folio number and, if available, details of share certificate(s). If you hold shares jointly, then all the joint holders are required to sign the intimation letter.
            You are requested to submit the following documents for obtaining duplicate share certificate:

            1. Copy of FIR including e-FIR/Police complaint/Court injunction order/copy of plaint (where the suit filed has been accepted by the Court and Suit No. has been given), necessarily having details of the securities, folio number, distinctive number range and certificate numbers. The said requirement is applicable only if the value of securities as on the date of submission of application, along with complete documentation, exceeds ₹ 5 Lakhs.
              Provided that an overseas shareholder, in lieu of FIR, shall be permitted to provide self-declaration of the security certificates lost/misplaced/stolen which shall be duly notarized/ apostilled /attested by the Indian Consulate / Embassy in their country of residence, along with self-attested copies of valid passport and overseas address proof.

            2. Affidavit and Indemnity bond in the prescribed format with no requirement of surety;

            3. In case of non-availability of Certificate Nos./Distinctive Nos./Folio Nos., you are requested to raise the written request to our RTA. Thereafter, our RTA shall provide the said details if the signature and the address of the shareholder matches with the records of RTA/the Company. Further, in case the signature and/or the address do not match, please comply with the KYC procedure and then only the details of the securities shall be provided to the shareholder by the RTA/the Company

            SEBI, vide its Circular dated January 25, 2022, has mandated all listed companies to issue securities in dematerialized form only while processing the service request for issuance of duplicate share certificate.

            2. I want to change the order of names of joint holders appearing on the share certificate(s)?

            Please submit a request letter duly signed by all the joint holders along with duly filled & signed Form ISR-4, self-attested copy of their PAN Card and original share certificate(s) to our RTA for change in the order of names.

            3. What action should I take if I retrieve the original share certificate(s), which I had reported to the Company to be lost?

            Please surrender the original share certificate(s) to our RTA immediately, if duplicate share certificates have been issued. However, if the original share certificates are found before you comply with the procedure for obtaining duplicate share certificate(s), please inform our RTA immediately.

            Nomination for shares

            1. What is nomination facility?

            Nomination refers to the act of nominating a person in whom the shares would vest in the event of unfortunate death of the nominator (shareholder).

            2. Can a nomination once made be changed?

            A nomination once made may be varied or cancelled by submitting duly filled & signed Form SH-14 and Form ISR-3 (required only for cancellation of nomination) to our RTA in case of securities held in physical form. Further for shares held in demat form, the same is required to be submitted to Depository Participant with whom you have a demat account.

            3. How do I make a nomination with regard to my shareholding?

            If you hold shares in physical form, details of nomination shall be furnished to our RTA in hard copy or through electronic mode with e-signature* in the following manner:
            Either of the following,

            1. Nomination through Form SH-13, available on the website of the Company and RTA, or
            2. ‘Declaration to Opt-out’ as per Form ISR-3, available on the website of the Company and RTA. If you hold shares in demat form, your nomination has to be registered with the Depository Participant with whom you have a demat account.

            *The holder/claimant may approach any of the empanelled eSign Service provider, details of which are available on the website of Controller of Certifying Authorities (CCA), Ministry of Communications and Information Technology (https://cca.gov.in/) for the purpose of obtaining an e-sign.

            4. What is the procedure for getting the shares held in single name having nomination to be transmitted in favour of the Nominee?

            In case securities are held in physical form:
            The Nominee will have to submit a request letter to our RTA along with copy of death certificate of the deceased shareholder duly attested by Notary Public or by Gazetted Officer, copy of valid proof of address duly attested by Notary Public or Gazetted Officer, self-attested copy of PAN card and original share certificate(s).
            In case securities are held in demat form:
            Request you to approach to Depository Participant (“DP”) with whom you have demat account.

            Transfer/Transmission

            1. How does transfer takes place in case of physical shares?

            Pursuant to SEBI circular dated December 3, 2018, transfer of shares in physical form is restricted effective from March 31, 2019 except in case of transmission and transposition. The shares can be sold and transferred only once the shares are dematerialized.

            2. How transmission is carried out when securities are held in Physical mode?

            1. a. where the securities are held in single name with a nominee, following documents shall be submitted:
              • duly signed transmission request form by the nominee;
              • original or copy of death certificate duly attested by the nominee subject to verification with the original or copy of death certificate duly attested by a notary public or by a Gazetted Officer;
              • self-attested copy of PAN card of the nominee, issued by the Income Tax Department
              • Original Share Certificates

            2. b. where the securities are held in single name without a nominee, following documents shall be submitted:
              • a notarized affidavit from all legal heir(s) made on non-judicial stamp paper of appropriate value, to the effect of identification and claim of legal ownership to the securities.
                Provided that in case the legal heir(s)/claimant(s) are named in the Succession Certificate or Probate of Will or Will or Letter of Administration as may be applicable in terms of Indian Succession Act, 1925 (39 of 1925) or Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority, an affidavit from such legal heir(s)/claimant(s) alone shall be sufficient;
              • duly signed transmission request form by the legal heir(s)/claimant(s);
              • original death certificate or copy of death certificate attested by the legal heir(s)/claimant(s) subject to verification with the original or copy of death certificate duly attested by a notary public or by a Gazetted Officer;
              • self-attested copy of the PAN card of the legal heir(s)/claimant(s), issued by the Income Tax Department;
              • a copy of Succession Certificate or Probate of Will or Will or Letter of Administration or Court Decree as may be applicable in terms of Indian Succession Act, 1925 (39 of 1925) or Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority, attested by the legal heir(s)/claimant(s) subject to verification with the original or duly attested by a notary public or by a Gazetted Officer;
                Provided that in a case where a copy of Will or a Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority is submitted, the same shall be accompanied with a notarized indemnity bond from the legal heir(s) /claimant(s) to whom the securities are transmitted, in the format specified by the Board;
                Provided further that in a case where a copy of Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority is submitted, the same shall also be accompanied with a No Objection from all non-claimants, stating that they have relinquished their rights to the claim for transmission of securities;
              • for cases where value of securities is upto rupees five lakhs per listed entity in case of securities held in physical mode, and upto rupees fifteen lakhs per beneficial owner in case of securities held in dematerialized mode, as on date of application, and where the documents mentioned in para (e) are not available, the legal heir(s) /claimant(s) may submit the following documents:
                1. no objection certificate from all legal heir(s) stating that they do not object to such transmission or copy of family settlement deed executed by all the legal heirs duly attested by a notary public or by a Gazetted Officer; and
                2. a notarized indemnity bond made on non-judicial stamp paper of appropriate value, indemnifying the Share Transfer Agent/ listed entity, in the format specified by the Board;
                  Provided that the listed entity may, at its discretion, enhance the value of securities from the threshold limit of rupees five lakhs, in case of securities held in physical mode.
              • Additional Documents in case claimant is a minor
                • Copy of Birth Certificate
                • KYC Documents of the Guardian The claimant is also required to submit Form ISR-4 and documents required thereof, available on the website of the Company and RTA. Thereafter, submit a request for dematerialization of securities within 120 days of receiving “Letter of Confirmation” from RTA, to the Depository Participant (“DP”). In case of failure, RTA will credit the securities to the Suspense Escrow Demat Account of the Company.

            3. What is the meaning of ‘Transmission cum Demat’?

            Transmission cum Demat is a very useful facility when one of the joint holders mentioned in securities certificate (held in physical form) has died and remaining holder(s) wish to have the securities transmitted in their name in demat form. Using this facility the twin objectives of deletion of name of one of the deceased joint holders and dematerialization of securities can be achieved in a single step.

            4. What happens in case the legal heir(s) cannot trace the share certificate(s)?

            The legal heir(s) may apply to the Company for issuance of duplicate share certificate(s) along with their request for transmission of shares. In addition to submission of documents prescribed for transmission of share(s), legal heir(s) is / are required to follow the procedure for issue of duplicate share certificate(s).

            5. How do the surviving shareholder(s) get the shares in their names in the event of death of joint holder?

            In such a case, the securities would be transmitted to the surviving holder(s), irrespective of the nomination. For example, if the account is in the joint names of Mr. A, Mr. B and Mrs. C, in the event of the death of Mr. B, the securities will be transmitted to surviving holders that is, Mr. A and Mrs. C. The surviving holder(s) would need to submit the following documents to the DP:

            1. Duly filled in Transmission Form.
            2. Copy of the death certificate.

            After verifying the above documents and satisfying himself, the DP will transmit the securities to the surviving holder(s) account and will close the account of the deceased.

            Dividend

            1. Where can the status of unclaimed dividend not transferred to IEPF account be verified?

            The Company has uploaded the details of unpaid and unclaimed dividend amounts lying with the Company on its website (https://www.icicilombard.com/investor-relations) , which can be accessed by the shareholders.

            2. How can I receive unpaid/unclaimed dividend?

            1. a) If you hold shares in physical form
              1. In case your KYC details are updated: Please submit cancelled cheque leaf and self-attested copy of PAN card of all the shareholder(s)
              2. In case your KYC details are not updated: Please submit duly executed Bank Mandate Form along with cancelled cheque leaf, self-attested copy of PAN card of all the shareholder(s) and Form ISR-1 & ISR-2

              In order to claim your unpaid/unclaimed dividend, you may send an email request to the Company or Registrar and Transfer Agent of the Company along with aforementioned documents at investors@icicilombard.com or einward.ris@kfintech.com, respectively or send a written request along with aforementioned documents quoting your DP ID/Client ID or PAN at below mentioned address:

              Ms. Shobha Anand
              KFin Technologies Limited
              Selenium Tower B, Plot 31-32,
              Financial District, Serilingampally Mandal,
              Hyderabad 500 032, India.


            2. b) If you hold shares in Demat mode:
              1. In case your bank account details are updated with Depository Participant (DP): Please send a request to the Company/RTA stating your DPID and Client ID along with following documents:
                1. Demat account client master list (You will get this from Bank/broker with whom you have a Demat account)
                2. Self-attested copy of PAN

              2. In case your bank account details are not updated with Depository Participant (DP): Request you to approach the DP with whom you have a demat account for updation of bank account details. Once bank account details are updated, you would be required to follow process as mentioned in point b(i) above

            3. From where bank accounts details are fetched for crediting dividend?

            As per the Depository Regulations, the Company is obliged to take on record the details of demat shareholders furnished by the concerned Depository Participant. The Company cannot make any changes in the records maintained by the Depository.

            Accordingly, shareholders holding shares in dematerialized form may please note that their bank details as furnished by the respective depositories to the Company are considered for dividend payment. Such shareholders may please note that the Company or its RTA will not entertain any direct request for change/deletion in bank details. Further instructions if any, already given by them in respect of shares held in physical form will not be automatically applicable to the dividend paid on shares held in dematerialized form. Shareholders may therefore give instructions regarding bank accounts in which they wish to receive dividends to their DPs.

            In case you hold shares in physical form, you are requested to update your bank account details with our RTA and follow the procedure as will be informed by our RTA.

            Where can I check dividend history of the Company?

            The dividend history of the Company is included in the Annual Report of the Company every year. Further, Annual Report is forming part of Financial Information section hosted on the website of the Company and can be accessed through following link https://www.icicilombard.com/investor-relations.

            Investor Education and Protection Fund

            1. What are the provisions for transfer of dividend to IEPF?

            Dividend lying in the Unpaid Dividend Account which remains unclaimed for a period of seven years is required to be transferred to the Investor Education and Protection Fund (IEPF). To ensure maximum disbursement of unclaimed dividend, the Company is sending reminders to the concerned shareholders from time to time, before transfer of unclaimed dividend to IEPF.

            The concerned shareholders are requested to lodge the claim with our RTA for unpaid dividend amounts. The process to claim unclaimed dividend is mentioned in point 4 of Dividend section.

            The unclaimed dividend for FY2010-11 and FY2014-15 has been transferred to IEPF.

            2. What are the provisions for transfer of shares to IEPF?

            Pursuant to the provisions of Section 124 of the Companies Act, 2013, all shares in respect of which dividend has not been claimed for seven consecutive years or more shall be transferred by the Company to IEPF.

            3. How do I know if my unpaid/unclaimed dividend is transferred to IEPF?

            The details of unpaid/unclaimed dividend transferred to IEPF is available on the IEPF website which can be accessed through https://www.iepf.gov.in

            4. What is the process to claim the dividend and shares which have been transferred to IEPF?

            Pursuant to Section 124(6) and Section 125(4) of the Companies Act, 2013, entitles a claimant to claim the shares and dividend which have been transferred to IEPF. The procedure to claim shares/dividend from IEPF is detailed below:

            • Download Form IEPF-5 from the website of IEPF (http://www.iepf.gov.in) for filing the claim for refund. Read the instructions provided on the website/instruction kit along with the e-form carefully before filling the form.
            • After filing the form, save the same on your computer/laptop and submit the duly filled form by following the instructions given in the upload link on the website. On successful uploading, an acknowledgement will be generated indicating the SRN. Please note the SRN for future tracking of the form.
            • Take a printout of the duly filled IEPF-5 and the acknowledgement issued after uploading the form.
            • Submit the hard copy of Form IEPF-5, duly signed alongwith the copy of acknowledgement and the following documents to Nodal Officer (IEPF) of the Company at its registered office in an envelope marked “Claim for refund from IEPF Authority

            Process to be followed after filling the form :

            1. Claimant has to send the attachments prescribed below to Nodal Officer (IEPF) of the company at its registered office in an envelope marked “claim for refund from IEPF Authority” for initiating the verification for claim:
              1. Print out of duly filled and uploaded claim form IEPF-5; with claimant signature and if joint holders are involved than the Form should be signed by all the joint holders
              2. Copy of acknowledgement generated after uploading the claim Form IEPF-5
              3. Indemnity Bond (original) with claimant signature to be executed :
            2. On a non-judicial Stamp Paper of the value as prescribed under the Stamp Act (According to State) if the amount of the claim is ? 10,000 or more. Please ensure to enter date, place and Signature of claimant and witness
            3. On a plain paper if the amount claimed does not exceed 10,000
            4. In case of refund of shares, on a non-judicial Stamp Paper of the value as prescribed under the Stamp Act.
              1. Advance Stamped receipt (original) with signature of claimant and two witnesses.
              2. In case of refund of matured deposit or debenture, or bonds, or where shares (in physical form) are claimed original certificate thereto
              3. Copy of Aadhaar Card of the claimant and if joint holders are there, Copy of Aadhar card of all the joint holders
              4. Proof of entitlement (certificate of share/interest warrant/dividend warrant, Application No. etc.)
              5. Original Cancelled Cheque leaf
              6. Copy of Passport, OCI and PIO card in case of foreigners and NRI
              7. Copy of PAN Card (mandatory in case of claim for shares)
              8. Client Master List of Demat A/c of the claimant
              9. In case any Joint holder is deceased, Copy of Death certificate to be attached.
              10. Other optional documents, (if any)
            5. While submitting the information in Form IEPF 5, please ensure the correctness of information such as Aadhaar No., Demat No., Bank Account No., IFSC Code, etc.
            6. Remember that submission of documents to the Company is necessary to initiate the refund process
            7. Claim forms completed in all aspects will be verified by the Company and a verification report will be submitted to IEPF Authority.
            8. Basis the same, in respect of approved applications:
              • Dividend amount claimed will be transferred by IEPF Authority to bank account provided by the claimant
              • Shares claimed will be credited to the demat account of the claimant by IEPF Authority
              • Please note that in case of non-receipt of documents by IEPF Authority after the expiry of ninety days from the date of filing of Form IEPF-5, the Authority may reject Form IEPF-5, after giving an opportunity to the claimant to furnish response within a period of thirty days.

            Others

            1. Is it mandatory for all holders of physical securities to furnish their PAN, KYC details and Nomination?

            It is mandatory for all holders of physical securities to furnish following documents / details to the RTA of the Company:

            1. PAN
            2. Nomination (for all eligible folios)
            3. Contact details i.e. postal address with PIN, mobile number, e-mail address
            4. Bank account details i.e. bank name and branch, bank account number, IFSC
            5. Specimen signature

            Pursuant to the SEBI Circular dated November 3, 2021, the folios wherein any one of the abovementioned document/details are not available on or after April 1, 2023 shall be frozen by the RTA and the holder(s) of such folios shall not be eligible to a) lodge grievance or avail service request from the RTA and b) receive dividend in physical mode. Further, the frozen folios shall be referred by RTA/Company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and or Prevention of Money Laundering Act, 2002, if they continue to be frozen as on December 31, 2025.

            Further, the RTA shall revert the frozen folios to normal status upon receipt of all the aforesaid documents / details or dematerialization of all the securities in such folio.

            In case you hold shares in physical form, please submit applicable ISR Forms to our RTA for updating aforesaid details. Further in case you hold shares in demat mode, please update aforesaid details through your DP.

            2. Is it mandatory to link PAN and Aadhaar for the holders of physical securities?

            Yes, it is mandatory to link PAN and Aadhaar for the holders of physical securities. SEBI vide Press Release dated September 3, 2021, has advised to all existing investors to link their PAN with their Aadhaar number by the date specified by CBDT. Further pursuant to SEBI Circular dated November 3, 2021, the folios in which PAN is not available as on the notified cut-off date of March 31, 2022 or any other date specified by the CBDT, shall be frozen by the RTA.
            Please note that PAN linked to Aadhaar is only considered as valid and will be registered.

            Grievances Redressal Framework

            Framework for investors to resolve their queries is as provided below:

            Level 1: KFin Technologies Limited
            Address: KFin Technologies Limited, Unit of ICICI Lombard General Insurance Company Limited, Selenium Tower B, Plot 31-32, Gachibowli, Financial District Nanakramguda, Hyderabad - 500 032
            Phone: 1800 309 4001
            E-mail: einward.ris@kfintech.com


            Level 2: In the event, the grievance(s) are not resolved within 7 working days of its submission along with all requisite documents or the investor is not satisfied with the resolution provided, he/ she can forward his/her complaint to the Deputy Nodal Officer.

            Mr. Akshay Parekh
            Deputy Nodal Officer
            Address: ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai- 400025
            Phone: 022-6196-1331
            E-mail: investors@icicilombard.com

            Level 3: In case of non-redressal of the complaint to the investor’s satisfaction, within a reasonable time frame, the investor may approach to Nodal Officer.

            Mr. Vikas Mehra
            Nodal Officer
            Address: ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai- 400025
            Phone: 022-6196-1222
            E-mail: investors@icicilombard.com

            Environmental, Social & Governance

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            Policy on Environment Management

            This section contains policy on environment management parameters.

            ESG Report

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            Business Responsibility and Sustainability Reporting

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