Navigating the vehicle insurance claims process can often feel overwhelming, especially in the wake of an accident or breakdown. Our goal is to make this process as straightforward and stress-free as possible. This guide provides an overview of our turnaround times (TATs) and a detailed step-by-step outline of the claims process to ensure you know what to expect and how to proceed.
Defining the Turn Around Time (TAT)
When it comes to vehicle insurance, understanding the turnaround times (TATs) is crucial. Here are the key TATs for our insurance services:
Vehicle Inspection for OD Claims Post Intimation: Within 24 working hours of claim intimation, we will conduct a vehicle inspection for Own Damage (OD) claims.
Claims will be settled within 7 days of receipt of all required documents.
In the unfortunate event of an accident or vehicle breakdown, here is a step-by-step guide to our claims process:
Contact Us: Immediately after an accident or breakdown, reach out to us via:
- Toll-free number: 1800 2666
- WhatsApp handle: 7738282666
- TakeCare mobile application
- Our website: icicilombard.com
- IL TakeCare mobile application
If there is third-party property damage, bodily injury, theft, malicious damage, key loss, or a major accident, file an FIR at the nearest police station to the accident spot.
Our Claim Manager will provide a detailed list of the documents required for claim processing.
Take your vehicle to the garage and submit all the required documents there.
Our Customer Service Manager (CSM) will contact you, and a surveyor will be appointed according to regulatory requirements.
The CSM or surveyor will assess the repair estimate for your vehicle and give approval after the assessment.
For repairs at our network garage, payments covered by the policy will be made directly to the garage upon completion of repairs.
Our CSM will inform you of any balance amount that you need to pay as per the policy terms and conditions.
In case of a reimbursement claim, the payment will be made to the insured's & account details provided.
To explore additional benefits available at the time of claim, ensure you contact us first on our toll-free number: 1800 2666.
By following these steps, you can ensure a smooth and efficient claims process, helping you get back on the road as quickly as possible.