COVID-19: Here’s What We’re Doing to Help You Fight the Disease

The COVID-19 pandemic has already affected more than 2 lakh people across the country. Although the infection rate is comparatively low in India relative to our population size, we’ve still got a long way to go in overcoming the crisis completely. The Indian Government has taken several steps to tackle the issue and lessen the spread of this deadly pandemic. Medical researchers are putting in all efforts to develop an effective vaccine quickly. As of now, maintaining hygiene and social distancing are the best habits we can practise to prevent catching an infection.

At ICICI Lombard, we’re doing our best to ensure you’re not alone in the fight against COVID-19. We understand that swift action – testing and treating the disease – is critical, especially in the case of severe complications. There is a lot of confusion surrounding which hospitals have isolation beds, how to file cashless/reimbursement claims for treatment, and much more. To help you avail medical services in time, without worrying about your finances, is of utmost importance to us at the moment. Here are some of the initiatives we have taken to support you when you need us the most!

Hospitalisation Covered

While government hospitals are offering free COVID-19 treatment, not everyone may be able to get treated at one, due to the large number of cases these hospitals are currently seeing. Moreover, some people may prefer treatment at private hospitals. The medical expenses at a private hospital can go up to a few lakhs since treatment can span across several days, or maybe even a couple of weeks. To help you get treated at the nearest hospital without delay, we cover COVID-19 hospitalisation expenses, including room rent and daycare procedures. Moreover, if you’ve opted for our Outpatient Department (OPD) cover, we also pay for your diagnostic test expenses. So hospital bills should not deter you from getting the right treatment at the right time.

Not sure where to get treated? Check out COVID-19 facilities near you here – COVID-19 Hospitals | COVID-19 Testing Labs

COVID-19 Helpline - 04066274205

We know that you may need our help during emergencies – whether it’s for finding a network hospital or filing a claim. Don’t worry; we’re just a phone call away for support. You can call us for any queries from 9 AM to 6 PM (Monday to Saturday) and avail our Emergency Assistance Information services under your health insurance policy. Our executives will be happy to help you!

Highest Priority for Coronavirus Cases

To reduce the stress associated with diagnosis, treatment and recovery, we’re taking COVID-19 cases, and those with COVID-19 symptoms, on top priority. We’re putting in all our efforts to settling these claims speedily so that you have one less thing to worry about if you’ve tested positive.

Easy Claiming

Claims don’t have to add to your coronavirus anxiety, especially during this time of crisis. The last thing you’d want is to wait for ages to get a settlement on your COVID claims. To make life easier for you, we are now accepting scanned documents for your health insurance claims. You focus on recovery, and we’ll focus on covering your medical expenses!

Second Opinion

If you’re not satisfied with your physician’s diagnosis, we help you get a second opinion to make a sound decision on your health. Especially during the COVID crisis, we can arrange for a medical expert to help you with a second opinion online. Now you don’t need to step out of your home to speak to a doctor and seek help on health concerns. Just call us on our COVID-19 helpline (04066274205) for assistance.

Be it during large calamities like Odisha cyclone or minor accidents like a broken tail-light, we have always stood by our customers in time of need. We have repeatedly introduced industry-leading practices for nearly two decades.

Emergency Ambulance Expenses

When health complications occur, and immediate hospitalisation becomes necessary, the first expense that you have to take care of is the ambulance cost. We’re covering that for you as well. If you need to be taken to the nearest hospital during a health emergency, we’ll pay for the ambulance services along with the hospitalisation costs.

Free Tele-consultation

A lot of people are refraining from visiting the doctor or heading to a hospital for any health concern, due to the fear of catching a coronavirus infection. However, we believe getting treated on time is essential; no matter how mild or severe your condition may be. The possibility of COVID-19 infection should not prevent you from taking treatment for other health concerns. That’s why we’re offering you two free tele-consultations via the Hello Doctor feature on our IL Take Care app. You can speak to a doctor over the phone and avoid stepping out.

The war against COVID-19 can get tough, but it’s important to remember that you’re not alone during the tough times. We’re going to help you sail through the COVID blues. If you’ve not insured your health yet, now is the best time to get the coverage you need. Be prepared to fight coronavirus and other illnesses with our Complete Health Insurance policy, and stay worry-free at all times. Don’t forget to include the whole family in your insurance cover with adequate Sum Insured. Coronavirus can affect any age or gender, so insure all your loved ones’ health before it’s too late.