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How to Check Health Insurance Policy Status?

You can check your health insurance claim status either online or offline.

  • 19 Jan 2023
  • 2 min read
  • 49175 views

There are several ways to check the status of your health insurance claim. You can check it online on your insurer's website or in person at a branch office. If you purchased your policy through an intermediary, they may also provide you with claim information.


Policyholders seeking medical treatment at a network hospital do not need to go through this process. That is because the Third Party Administrator or TPA at the relevant hospital has already processed their documents, allowing you to receive cashless treatment.

Ways to check your health insurance claim status

You can check your health insurance claim status either online or offline. The online method allows you to follow up from the comfort of your home. For the offline method, you must visit your insurance provider’s branch office and connect with an executive or reach out to your insurance agent who helped you buy the policy in the first place.

Let us look at each method in detail:

Online method to check health insurance claim status

To check your claim status online, you need to follow the steps mentioned below: 

  • Visit your insurer's official website.
  • Navigate to the health insurance page. Once there, click on the claim links to get redirected to the claim page.
  • The page will show you two options—retail or corporate. Click on the "Retail User" tab.
  • Enter the claim number and click on "Proceed."
  • The real-time status of your claim request will be displayed on the screen. 

You can also check your claim status by sending an email to the customer support email address. Attach a copy of your policy documents and mention the acknowledgement number you received when submitting your claim in the email.

Offline method to check health insurance claim status

The offline process for checking your claim status is slightly more time-consuming than the online one. Here’s how you can do it:

  • Visit the nearest branch of your insurer. Carry your policy documents with you. An executive will assist you in learning about your claim status.
  • You can also call the toll-free number listed on the insurer's website. Before informing you of the status, the customer service representative will ask for your policy details and the claim reference number.

Remember, checking your health insurance claim status offline could demand more effort and be time-consuming compared to the online method.

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