How to download a car insurance policy?

Updated on 27-03-2025

Having a general insurance policy document in hand is crucial. It provides a comprehensive understanding of the coverage offered by the insurance policy. The policy document outlines the terms and conditions of the car insurance contract, clarifying the rights and responsibilities of both the insurer and the insured. Moreover, the policy document details any exclusions or deductibles associated with the policy.

How to Download Car Insurance? 

Downloading your car insurance policy is a simple process. Insurance providers usually have dedicated portal, app, or customer care department to help you through the process. To obtain your policy documents-

1. Go to the official website of the insurance provider 
2. Put your credentials and login to your user account or make a new user account 
3. Go to the policy section, open “My policies” or “Download Policy” 
4. Verify the details and download the policy document 
5. Save the softcopy or make a print of the document

Inclusions Under the Car Insurance Policy 

Car insurance is of two types: Third-party liability coverage and comprehensive insurance. While the former covers only liabilities towards others injured in an accident with your vehicle, the latter covers more situations. 

comprehensive car insurance policy usually provides extensive coverage for the following:

1. Third-party liabilities, including the medical cost of treating injuries caused to others and damages to their properties due to an accident by your insured vehicle. 
2. Own damage cover for financial support after vehicle theft and damages caused due to accidents or natural calamities. 
3. Personal accident cover for providing compensation in case of any unfortunate event leading to injury, disability, or death of the policyholder. 
4. Total loss of the vehicle due to irreparable damage.  
5. Damages caused by self-ignition.  

Add-on coverages like engine protection, roadside support, and zero depreciation are available with comprehensive insurance, providing enhanced protection.  

How to Download ICICI Lombard Car Insurance Copy Online: Step-by-Step Guide 

If you have insured your health or vehicle with us, here is how to download the policy document.

Through Website

• Navigate to the 'Support' section under the dashboard displayed on the home page.
• Choose 'Help Centre' from the drop-down menu.
• Scroll down and find 'Online Requests.'
• Choose 'Require Policy Copy' under the 'Request policy copy' section. 
• Choose product type and select 'request' as your case type.
• Click 'Next' to share your policy number and other required information under the details-2 section.
• Input the code and tap on Proceed.
  
  

Through Chatbot

We have deployed RIA, an intelligent chatbot in our system that can assist in buying, renewing, or changing policy-related details. Here is what you need to do to get policy documents.

• Click 'Ask RIA.'
• Select 'Already a customer.’
• Click on 'Download your policy.'
• Provide policy/mobile/UHID/vehicle number, depending on your policy type.
• After a few more requirements, you can easily access your policy document and download it.

Our bot, RIA, is also available on WhatsApp, and you can connect with her here at 7738282666.

Other Ways

You can also request your policy document through the ILTakeCare App. Further, writing at customersupport@icicilombard.com or calling 18002666 can also assist in downloading the policy document.

How Do You Get a Duplicate Policy of Car Insurance? 

In case you have lost the original papers of your car insurance policy, you can get a duplicate copy of the documents with these steps- 

1. Get in touch with the insurance provider and inform them about the loss or theft. 
2. Provide them with necessary details such as policy and vehicle number to verify yourself. 
3. Request for a duplicate copy through an application. 
4. Insurance providers give you an option to get a duplicate copy online. Download the document and save it for future use. 
5. You can also get the duplicate policy copy offline from the nearest branch of your insurance provider.  

FAQs

• Can I download my car insurance policy without the policy number?

Yes, you can download the insurance policy using your registered mobile number, email, or vehicle number. 

• How long does it take to download a car insurance policy online?

It takes only a few minutes to download a car insurance policy after providing the correct details. 

• Is the digital copy of car insurance valid?

Yes, a digital or softcopy of your car insurance policy is valid for all official purposes. 

• What to do if I do not receive my car insurance documents after purchase?

You can call the customer support of your insurance provider and get this issue resolved. 

• Can I download my car insurance policy through a mobile app?

Yes, insurance providers such as ICICI Lombard allow you to easily download your car insurance policy through their mobile application. 

Conclusion 

Downloading your car insurance policy ensures that you have all documents whenever you need to get them verified or in case you are making a claim for urgent repairs or accidents. Keep your policy documents safe, preferably in online and offline locations, and in case of loss, quickly apply for a duplicate copy. You can save a lot of time with the online methods of downloading your car insurance policy.