1800 2666
Live Chat
Eng
About us Careers
English
 
x

Please enter your details

Please enter the name
+91 Please enter the mobile number
Please select the product
(Please enter words below)
(Please enter words below)
x

Get IL Insured Mobile App

x

Live Chat

May I help you?

Begin Chat
Maruti Swift

I want a Car Insurance quote to

Buy New Policy
Renew Existing / Expired Policy
Renew ICICI Lombard Policy
Please select one of the above options

I want a Car Insurance quote to

My registration number is

Please enter registration number
Please enter the sum of below two numbers
2 + 4 =
msg Please enter the correct sum

Get a Quick Quote

My registration number is

Please enter registration number
Please enter the sum of below two numbers
Please enter the correct sum msg

Sharing the details below will help you retrieve your quote later

Please enter mobile no.
Please enter email address
I agree to the Terms and Conditions Please accept terms and conditions.
img

Get cashless services at 3500+ network garages

Whether long journeys or tough roads, be assured of assistance when you need it. With our car insurance, you become eligible for cashless services at our 3500+ network garages across the country.


7 reasons to buy Car Insurance from ICICI Lombard

  • member

    A dent in your car will not cause a dent in your finances

    member

    Get the Zero Depreciation Cover and avail coverage on replaced parts with no deduction for depreciation

  • member

    Switch to our policy and retain existing benefits

    member

    Transfer your No Claim Bonus from an existing policy, if you haven’t made a claim

  • member

    Get allowance for daily commute when your car is getting repaired

    member

    Our Garage Cash Cover offers you a daily allowance for each day that your car is in the garage

  • member

    If your car breaks down, help will come your way

    member

    Just give us a call and be assured of Road Side Assistance to help with accommodation, minor repairs and more

  • member

    Go on longer drives with lesser worries

    member

    Avail cashless services at 3500+ network garages

  • member

    Get your policy without any delays

    member

    We issue instant policy online, with minimal paperwork

  • member

    Renew your policy with ease

    member

    We have made online policy renewal quick, effortless and convenient

Avail transfer of No Claim Bonus (NCB)*. This benefit is valid if you haven't made any claims in your old policy. This is also valid if your previous policy was not with ICICI Lombard.

* NCB (No Claims Bonus) will only be allowed provided the policy is renewed within 90 days of the expiry date of the previous policy. The NCB will be available, provided you show evidence that you are entitled to NCB from your previous motor insurance company. Evidence can be in form of a written declaration or renewal notice or a letter confirming the NCB entitlement from the previous insurer. Click here to view the wordings of the written declaration.

Garage Cash Cover

  • With this cover, you get a daily allowance for each day your car is under repair in the garage
  • A total daily allowance of `500 will be provided to you as conveyance expenses while your car is in the garage
Road Side Assistance

 

With Road Side Assistance service you can avail the following benefits:

  • Flat tyre change arrangement
  • Battery jump start
  • Arrangement of spare key
  • Breakdown support over phone
  • On spot technician for minor repairs
  • Towing of vehicle to the nearest garage in case of breakdown/accident*
  • Arrangement of rental vehicle**
  • Arrangement/supply of fuel**
  • Accommodation arrangement**
  • Message relay - Facilitate passing on urgent messages to relatives/colleagues as needed during emergency

* Free up to first 50 km from breakdown spot, beyond which it is chargeable at actual.

** Actual cost to be borne by the insured. Arrangement is free.

For more details on risk factors, terms, coverages and exclusions, please read the sales brochure carefully before concluding a sale. Terms and conditions apply 

  • You can avail of doorstep surveyor facility in case of break in insurance
  • If your vehicle breaks down or gets into an unfortunate accident, we offer you towing assistance
  • Your car insurance policy lets you opt for a voluntary deductible if the amount you opt for is over and above the compulsive deductible. Your final claim amount will be calculated after deduction of depreciation on parts, voluntary deductible and compulsory deductible as per the Indian Motor Tariff
  • In case you are a member of Automobile Associations, you can get a discount of upto 5%**
  • Coverage against third party liabilities is also included in your comprehensive car insurance policy
  • Enjoy upto 2.5% discount if your car is secured by an Automobile Research Association of India (ARAI) approved anti-theft device
  • Just give us a call and be assured of Road Side Assistance to help with accommodation, minor repairs and more
  • Avail cashless services at 3500+ network garages
  • We issue instant policy online, with minimal paperwork
  • We have made online policy renewal quick, effortless and convenient
  • Get the Zero Depreciation Cover and avail coverage on replaced parts with no deduction for depreciation
  • Transfer your No Claim Bonus from an existing policy, if you haven’t made a claim
  • Our Garage Cash Cover offers you a daily allowance for each day that your car is in the garage

NOTE:

** Valid on Own Damage Premium and subject to a maximum of `200.
***This service is offered by the banks and ICICI Lombard General Insurance Company Ltd. holds no responsibility or owes no liability in case of this facility provided by the banks to its customers.

close
Download Brochure Policy Wordings GlossaryRead Features and Benefits
renewal_car

How to Claim Compensation under Third Party Motor Insurance

Read Article
FINAL_NCB_THUMBNAIL

ICICI Lombard offers No Claims Bonus

imgs

How to do mobile self-inspection for your car?

Once you pay for a break-in insurance policy, you can either ask the insurer to inspect the vehicle or choose to inspect it yourself on our insure mobile app.

See More

Understand Car insurance policy coverage

What is covered under your car insurance policy: Inclusions

  • Loss or damage to your vehicle against natural calamities - Fire, explosion, self-ignition or lightning, earthquake, flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost, landslide, rockslide.
  • Loss or damage to your vehicle against man-made calamities - Burglary, theft, riot, strike, malicious act, accident by external means, terrorist activity, any damage in transit by road, rail, inland waterway, lift, elevator or air.
  • Personal Accident Cover - Coverage of ` 2 lakhs for the individual driver of the vehicle while travelling, mounting or dismounting from the car. Optional personal accident covers for co-passengers are also available.
  • Third Party Legal Liability - Protection against legal liability due to accidental damages resulting in the permanent injury or death of a person, and damage caused to the surrounding property.

To understand exactly what all your car insurance policy covers, and be in a much better position to benefit from it, read your Policy Wordings carefully.

What is not covered under your car insurance policy: Exclusions

  • Normal wear and tear and general ageing of the vehicle
  • Depreciation or any consequential loss
  • Mechanical/ electrical breakdown
  • Loss/ damage due to war, mutiny or nuclear risk
Read More

It’s always a good idea to be aware of what is excluded from your policy, so that you are not disappointed by extra expenses later. So make sure you go through the Car Insurance Policy Wordings carefully.

Car Insurance
Comprehensive Insurance (Private Car)"B" Policy
Motor 01

Check the sum insured offered by your car insurance policy

Each car is insured at a fixed value which is termed as the Insured’s Declared Value (IDV). This sum insured is calculated on the basis of a number of factors. Here’s how it works:

  • IDV is calculated on the basis of the manufacturer's listed selling price of the vehicle plus the listed price of any accessories after deducting the depreciation for every year as per the schedule provided by the Indian Motor Tariff.
  • If the price of any electrical and / or electronic item installed in the vehicle is not included in the manufacturer's listed selling price, then the actual value (after depreciation) of this item can be added to the sum insured over and above the IDV.

  • In case of vehicles fitted with bi-fuel system such as ​petrol/​diesel and CNG/LPG, permitted by the concerned RTO, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form.

Explore our simple & hassle-free car insurance claim process

Once you report a claim to us, you can avail a host of benefits:

In case of an unfortunate accident / breakdown, be assured of complete assistance from us to get back on the road, as early as possible.

The first thing you need to do is call our toll free number 1800 2666, and then leave the rest to us.

  • Cashless repair across a wide network of garages to ensure a smooth ride
  • Free pick-up, towing facility and wash benefit at selected garages
  • Loss Assessment Survey of vehicle within 4 hours by dedicated ​Relationship Manager*
  • 6 months quality assurance on all repairs**
  • If the vehicle is serviced in a garage outside the purview of our network, then you can claim reimbursement for the same

*Applicable on claims intimated before 2 PM and not applicable on Sundays and National Holidays
**Subject to maximum usage upto 6,000 km, post such repairs

Click here to view our wide network of garages

In case of an accident, make sure you follow these steps

  • Note the number of the other vehicle involved in the accident, if any
  • Note down the names and contact details of witnesses, if any
  • Contact our toll free number 1800 2666 and get your claim number / reference number
  • The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage
  • File an FIR at the nearest police station in case of property damage, bodily injury, theft and major damages

Here’s what happens after you have registered your claim

  • Our Customer Service Manager (C​SM) will contact you within 24 hours of registering the claim
  • You will then need to submit all the required documents to the dealer / C​SM and get them verified with the originals
  • Our C​SM will then get an estimate for the repairs of your vehicle and give spot approval after assessment
  • Payments that need to be borne by us at our preferred garage will be made directly to the garage on completion of the repairs
  • Our C​SM will inform you in case any balance amount has to be paid by you as per the policy terms and conditions

To make your claim settlement process faster and simpler, follow this checklist of documents

Documents Required for Accident Claims

  • Claim Form duly signed*
  • RC copy of the vehicle
  • Driving License copy
  • Policy copy (First two pages)
  • FIR on a case-to-case basis
  • Original Estimate
  • Original Repair Invoice and Payment Receipt (for cashless garage, only repair invoice)

*Stamp required in case of company registered vehicle

Documents Required for Theft Claims

  • Claim Form duly signed*
  • RC copy of the vehicle with all original keys
  • Driving License copy
  • Policy copy
  • Original FIR copy
  • Original Estimate
  • RTO transfer papers duly signed along with Form 28, 29, 30 and Form 35 (if hypothecated). Form 28 is needed in triplicate, Form 29 and 30 are needed in duplicate.
  • Final report – A No Trace report from the police saying that the vehicle cannot be located

*Stamp required in case of company registered vehicle

Documents Required for Third Party Claims

  • Claim Form duly signed*
  • Police FIR copy
  • Driving License copy
  • Policy copy (First two pages)
  • RC copy of the vehicle

*Stamp required in case of company registered vehicle

Further documents may be required depending on the claim

Common queries about Car Insurance (FAQs)

  • GENERAL
  • COVER
  • PREMIUM
  • CLAIMS
  • POLICY

Which are the services provided by ICICI Lombard under Road Side Assistance (RSA)? *

We offer the following services under Road Side Assistance

  • Breakdown support over phone
  • Minor Repairs
  • Flat Tyre
  • Battery jump start
  • Arrangement of keys
  • Towing on breakdown/accident
  • Arrangement of rental vehicle
  • Arrangement/ Supply of fuel
  • Arrangement of Accommodation
  • Message Relay

Note: For details kindly refer Policy Wordings of your private car ​insurance plan.
*For list of services applicable in a policy, please refer policy schedule.

Can I renew my car insurance policy online?

yes,you can renew your car insurance policy online, starting 60 days before expiry of your existing policy. In case your vehicle insurance policy has already expired, our authorised surveyor will inspect the vehicle, before policy issuance. The policy would only be issued subject to a satisfactory inspection and submission of the required documents.

What are the exclusions under RSA cover?

Services for Road Side Assistance will not be provided in the below mention scenarios-

  • Providing the above mentioned services under conditions of earthquake, war, invasion, rebellion, revolt, riot, civil commotion, civil war, exceptional adverse weather conditions, acts of terrorism, nuclear fission, strike, act(s) of government(s)/government agencies/judicial/quasi-judicial authorities.
  • Any claims where your vehicle is being used for the purpose of racing, rallying, motor-sports, or is not being used/driven in accordance with applicable laws and regulations
  • Any claim where your vehicle can safely be transferred on its own power to the nearest garage/workshop
  • Any claims triggered by theft; any kind of consequential losses
  • Any loss which is covered under any other insurance policy or manufacturer’s warranty or recall campaign or under any other such packages at the same time
  • Any expenses for supply or replacement of parts/consumables
  • Any loss/damage caused to your vehicle when it is being used/driven against the recommendations of the owner’s/manufacturer’s manual
  • Any claims where services have been availed of without the prior consent of the Company

Does ICICI Lombard General Insurance Company only provide services in times of car breakdown or does it pay for the other expenses too?

ICICI Lombard General Insurance Company only provides assistance. Additional costs incurred for purchase of car parts, fuel, taxi fare etc. are to be borne by the customer.

Is Roadside Assistance service available 24x7?

Yes, Roadside Assistance service is available 24 x7.

quest img

What is Garage Cash Plan?

For Partial Loss- : If your vehicle is under repair after an accident, a fixed daily allowance will be paid for the number of days the vehicle will be in authorised garage for repair or number of days as mentioned in the schedule, whichever is lesser.

In the event of Total Loss/Constructive Total Loss of your vehicle, a lump sum amount as mentioned in the schedule shall be paid.

quest img

*What is the duration of days covered under Garage Cash Cover?

The duration for which the company will be liable for claim in respect of this add-on will be considered from the day after the insured vehicle is delivered to the garage till the day immediately preceding the date of discharge or date of invoice for such repair as prepared by the garage, whichever is earlier.

*As per the plan opted

quest img

What are the events covered in ICICI Lombard Motor Insurance policy?

Our policy is a comprehensive vehicle insurance plan, which offers you coverage for:

  • Any Loss or damage to your vehicle
  • Third Party Liability
  • Any permanent injury / death to a person caused by your insured vehicle
  • Any damage caused to the property other than property belonging to the insured or held in trust or in custody or control of insured by your vehicle
  • A Personal Accident Cover for the owner-driver of the vehicle while he is driving

In case of loss or damage to the vehicle or the accessories insured, we cover your expenses if the accident occurs due to the following hazards:

  • Fire, explosion, self-ignition or lightning
  • Burglary, housebreaking or theft
  • Riot and strike
  • Earthquake (fire and shock damage)
  • Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
  • Accident by external means
  • Malicious act
  • Terrorist activity
  • Whilst in transit by road, rail, inland-waterway, lift, elevator or air
  • Landslide and rockslide
quest img

What are the types of events or losses not covered under this policy?

The following events or losses are not covered in this policy:
• Mechanical/ Electrical breakdown
• Wear and tear, ageing of vehicle
• Consequential loss*
• Depreciation
• Deliberate accidental loss
• Intoxicated driving
• Any contractual liability
• Damage to/ by a person driving any vehicles or cars without a valid license

* Consequential loss is an indirect loss, which is not directly resulting out of a loss event, but arising as a consequence of loss event. For example, Mr. Singh was on his way to office for an important meeting with client. Unfortunately, his vehicle met with a road accident resulting in damages to vehicle and it consumed lot of his time. Due to this, he could not attend the meeting resulting in loss of approx `15 Lakhs. Damages to vehicle due to the accident are covered however, but the loss of `15 Lakhs is consequential and hence not covered.

For details, kindly refer to the Car Insurance Policy Wordings.

quest img

What is Third Party Liability cover? Is it covered?

Third Party Liability insurance covers losses to a third person who is not a party to the insurance contract. The Motor Third Party insurance covers the following losses:

• Any permanent injury / death to a person caused by your insured vehicle
• Any damage caused to the property (excluding vehicle) of some other individual by your insured vehicle

Liability is covered for an unlimited amount in respect of death or injury. Any damage to third party property is covered up to `7.5 Lakhs in case of Private Car and `1 Lakh in case of Two-wheeler.

quest img

How is the value of the vehicle (IDV - Insured Declare Value) determined?

The IDV of the vehicle is to be fixed based on the manufacturer's listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation.

The IDV of the side car(s) and/ or accessories, if any, fitted to the vehicle, but not included in the manufacturer's listed selling price of the vehicle is also likewise to be fixed. The schedule of depreciation for arriving at IDV is as below:

Schedule of Depreciation for arriving at IDV
Age of the Vehicle
% of Depreciation fixing IDV
Not exceeding 6 months
5%
Exceeding 6 months but not exceeding 1 year
15%
Exceeding 1 year but not exceeding 2 years
20%
Exceeding 2 years but not exceeding 3 years
30%
Exceeding 3 years but not exceeding 4 years
40%
Exceeding 4 years but not exceeding 5 years
50%
quest img

What is ARAI?

ARAI stands for Automotive Research Association of India. If you have installed an ARAI approved anti-theft device in your vehicle, whose installation is dully certified by the agency, you can get a discount of 2.5% on the OD (Own Damage) premium, subject to a maximum of ` 500.

quest img

What are the factors affecting the premium amount?

The premium payable for your vehicle depends on the following factors:

  • Cubic capacity of the engine
  • Age of vehicle
  • Geographical Zone
  • Type of Model
  • IDV (Insured declared Value)
    • quest img

    What are the different modes of payment on icicilombard.com?

    You can choose between 6 payment options to pay your premium online:

    • Credit Card – Make secure premium payment with your VISA, Master and AMEX card.
    • Net Banking –Transfer the premium amount online through ICICI Bank and 13 other selected Banks
    • Debit Card – Just enter your Citibank, HDFC Bank, ICICI Bank or any of the other 7 approved bank’s Debit Card details to pay your insurance premium directly
    • Cash Card – Use your Done or ITZ Card to make the payment online
    • Cheque/ Demand Draft – You can send a Cheque/ Demand Draft by courier to our office address
    quest img

    Can I ask for some advance in case the repair charges are very high?

    We offer cashless claim services where the repair charges are directly paid to the garage, if your vehicle is repaired in a network garage. However, if the vehicle is repaired in a garage not falling in our network, you have to pay the repairing charges to the garage and we will reimburse the amount to you, as per our non-cashless claim services.

    quest img

    What is Cashless Claim and Non-cashless/ Reimbursement claim?

    Cashless Claim : In cashless claim facility, the repair charges of the vehicle are directly paid to the garage by us, provided the vehicle is repaired in our garage network.

    Non-cashless/ Reimbursement : If the vehicle is repaired in a garage outside the purview of our network, then you will be liable to pay the repair charges of the garage. You can get your claim amount reimbursed by submitting the original bills and payment receipts to our office.

    quest img

    How do I register my claim?

    Contact our Toll Free Helpline 1800 2666 to register your claim and get a claim number/ reference number. You can also directly register your claim online*, with our Lodge A Motor Claim service.

    * Please note that as of now, only accidental damage claims can be processed through the 'Lodge A Motor Claim' interface

    quest img

    When should I report to the police?

    Incidents such as ‘Third Party Property Damage’, ‘Bodily Injury to Self or Third Party’ or ‘Theft’ should be reported to the nearest police station as early as possible, under whose jurisdiction the incident has occurred.
    quest img

    What is the claim procedure adopted by the company for settlements?

    ICICI Lombard adopts the following process for settlement of claim:

    For Cashless claim settlement -
    • The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
    • Insured must fill the claim form, (click here to download it or collect it from the C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
    • Our C​RM will get the estimate for the repairs of insured vehicle and give spot approval after assessment
    • After the completion of repairs at our preferred garage, we will make the payment of our share of the loss directly to the garage. Any amount over and above the admissible amount will have to be directly paid by the Insured
    • The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

    For Non-cashless/ Reimbursement claim settlement -
    • The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
    • Insured must fill the claim form (click here to download it or collect it from C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
    • The C​RM/ Surveyor assess the loss, estimates the repair amount and then informs the Insured on the same day of assessment. The C​RM/ Surveyor will also take photographs of the damaged vehicle
    • Insured can then get the vehicle repaired at preferred workshop/ garage. The C​RM later carries out a re-inspection of the vehicle. The Insured then pays the workshop/ garage as per the C​RM/ Surveyor’s assessed estimation, who thereafter releases a ‘Proof of Release’ document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired)
    • Insured needs to submit the original bill, proof of release and cash receipt (derived from the garage) to the C​RM/ Surveyor
    • The C​RM/ Surveyor then submits all required documents to ICICI Lombard for settlement of the claim
    • Upon acceptance of the claim, the company issues the cheque to the Insured within seven working days from the date of receipt of all documents
    • The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

    quest img

    What documents are required to file a claim?

    In case of accidental damages claim, you need to provide the following documents:
    • Claim Form duly signed
    • Valid R.C. copy of the vehicle
    • Valid driving license copy
    • Policy copy
    • FIR, if required (For Theft, Third Party Injury/ Damage; Highway accidents - Major only)
    • Original repair bill, proof of release and cash receipt
    • Any other document as required to investigate the Claim or Company's obligation to make payment for it

    quest img

    What is a non-premium bearing endorsement?

    A non-premium bearing endorsement is the endorsement for which you are not charged any additional premium. For example, Rectification in your contact details, Rectification in engine/ chassis number, Addition of hypothecation, etc.

    quest img

    What is a premium bearing endorsement?

    A premium bearing endorsement is the endorsement for which additional premium is charged. For example, Transfer of ownership, Addition of LPG/ CNG kit, Change of RTO location, etc.

    quest img

    How do I take a print of my policy?

    In case you have purchased your policy online through icicilombard.com then you can print your policy from the ‘My policy’ section of your 'My Insurance Account' by logging in with your Registered Email ID and Password. Alternatively, you can just click here to take a print of your policy. In case you have purchased your policy through our Branch/Agent, then you need to click here to search your policy, create your 'My Insurance Account', and then take a print out of your policy.

    quest img

    What is an endorsement?

    An endorsement is a written evidence of an agreed change in the policy. It is a document that incorporates changes in the terms of the policy. Additional premium will charged as applicable.

    quest img

    What are the documents required to cancel the policy?

    The documents required to cancel the policy by the customers are as follows
    • Customer Request Letter
    • Alternate policy proof (TP / Comprehensive)
    • Original Policy Copy
    • Sale Proof of the vehicle or Sale deed/Form 29&30 along with RTO acknowledgement. (in case of vehicle sold)
    • NOC from financer if the vehicle is seized by the financer

    Read All FAQs

    Car Insurance Reviews and Ratings

    Show oldest on top

    347 reviews

    Write a review
    1. Raghvendra Singh | Aug 07, 2017
      5
      I really like the way your team explained each and every details related to my vehicle insurance policy. I am happy with the overall experiences. Thanks
    2. Ashis Baliyarsingh | Aug 05, 2017
      5
      Kudos to the ICICI Lombard team. They helped a lot on my car insurance policy renewal. Thanks & Cheers. Keep such a great service in future as well.
    3. Basant Kumar Behera | Aug 04, 2017
      5
      I have purchased Car Insurance via icicilombard.com and your customer care executive helped me to understand inclusions and exclusions of my policy. Many Thanks.
    4. Sunil Kumar | Aug 02, 2017
      5
      I was very impressed with your sales advisor with his overall professionalism and helpful manners. She was very helpful and answered every question I asked with absolutely no problems. The process was quick and easy, customer service is brilliant and I would highly recommend this company to anyone who wants to buy car insurance.
    5. Srinivas Vinjamuri | Jul 30, 2017
      5
      Your support team has guided me to buy car insurance policy online. It was a fruitful conversation which helped me to obtain my car insurance policy without any problem. Thanks ICICI Lombard and team.
    6. Devraj Roy | Jul 28, 2017
      4
      I had a very good experience in buying my car insurance from ICICI Lombard. Your team was really helpful and guided me efficiently throughout the entire process.
    7. Rajesh Dangi | Jul 27, 2017
      5
      Great experience and support provided by your team. ICICI Lombard offers best car insurance policy in India. Fantastic! Thank you
    8. Devarakonda Ushamadhuri | Jul 26, 2017
      4
      Hi, your representative is an excellent fit for this task! I was not at all willing to go for ICICI Lombard motor insurance. She provided me all the relevant information and convinced me to go for it. Really appreciate her work. Every organisation will flourish with such members. Thank you for providing free GPS tracking device.
    9. Ramnivas Shukla | Jul 24, 2017
      5
      This is a feedback to appreciate the efforts taken by ICICI Lombard executive. The executive was very polite and showed immense patience in the call (as the call duration went up to 90 minutes in 5 calls). She patiently explained all the features of the policy and answered all the queries and helped in smoothly renewing my car insurance policy. Thank you very much for the efforts taken.
    10. Ankit Thakur | Jul 23, 2017
      4
      I received call for my car insurance renewal from your sales executive. After so many confusion, I choose ICICI Lombard, which I feel they offered best car insurance policy. Thank you.
    11. Anil Kapri | Jul 21, 2017
      5
      Hello, Whoever it may concern, I Would like to share the outstanding experience which I had with one of the ICICI Lombard agent. She was very patient and was able to answer all of my queries. Surprisingly she did follow up even after the sale was confirmed (Which normally does not happen). I really appreciate from the bottom of my heart. I wish her all the best for her bright future and Thank you ICICI Lombard for having such a great asset with your company. Thank you.
    12. Amit Sanglikar | Jul 20, 2017
      5
      Wonderful service from ICICI Lombard and team. Got all information and support to buy car insurance policy online. Happy to be part of ICICI Lombard family.
    13. Ganga Prasad Bimal | Jul 18, 2017
      5
      Easy website to navigate, quick and simple to buy car insurance online. Your executive provided all information on add-ons such as road-side assistance, zero depreciation and engine protect etc. Happy with the overall buying experience. Thanks.
    14. Merlyn Fernandes | Jul 17, 2017
      5
      Truly impressed by the agent who handled my query. She has been very patient, answered all my queries. I appreciate ICICI Lombard for giving me the best service and hope this will continue in future as well. Thank you.
    15. Vishwanath M.C. | Jul 14, 2017
      5
      Your agent has helped me to buy car insurance policy online. She provided extended support from day 1 and was very polite & patient to answer all my queries in understandable way.
    16. Anand Narayan Bhagwat | Jul 12, 2017
      4
      Your representative was very fluent, courteous, and knowledgeable about car insurance policy. Throughout the conversation she was poised and led to buying the policy in a manner that the customer would feel happy that he bought the policy from a professional and honest company. She has great skills and potential.
    17. Ankush Bansal | Jul 11, 2017
      5
      Overall very good service. Online documents are easy to understand and use. In the event of having to speak to a customer service representative they are very helpful.
    18. Dileep Kumar | Jul 10, 2017
      4
      I recently bought a Car Policy online from icicilombard.com and was most impressed with the outstanding level of service that I received. I wish to commend the "Online Service" team for the efficient handling of my request and the courtesy extended. It was truly a memorable experience, Thanks icici lombard and team for all services and support.
    19. Vikas Singh | Jul 09, 2017
      5
      Your employee help me to buy ICICI Lombard’s car insurance policy by telling all the policy features in detail after which I decided to buy a policy from ICICI Lombard. Thanks for hiring a nice employee who help the customer in a friendly way. Thanks
    20. Prakash Rao | Jul 08, 2017
      4
      I was assisted by your representative who was fantastic in her approach. Her assistance was objective, she was able to listen to me thoroughly and make favorable suggestions. She was calm and composed throughout the conversation.
    21. Gaurav Srivastava | Jul 07, 2017
      4
      Your team was of great assistance in renewing my car insurance policy online. Extremely patient, she gave me all the time I needed to answer all the queries that I had, some even more than once. An extremely professional individual, her approach towards her work and the zeal to address all the apprehension I had is admirable. Thank You ICICI Lombard and team.
    22. Ashutosh Arya | Jul 06, 2017
      5
      I was looking on web to get details of CEO/VP of my existing car insurance company to give them hard feedback on their inefficient customer service team; whilst doing so found ICICI Lombard car insurance and dialed to reach your customer care agent who had briefed me in detail and has been kind enough over call to hold for several times since I had to get car RC and other details for her to initiate the insurance. She helped me set up the policy and I made payment to buy a new policy. I also work for service industry where communication and manner of communication is key to deal with customers and I must admit I am highly impressed with her professional behavior and she extended support to a customer who had already made a perception due an ill treatment by another car insurance company behavior. I only hope that at ICICI Lombard, such levels are not only for the customers running in for the first time (just for the sake of getting a new customer onboard) but also goes continuously year on year. I am a new and happy customer, would surely be asking my friends to try your admirable services and be sure that you would get more business ... :) Thank you.
    23. Anchal Awal | Jul 04, 2017
      4
      Got my car policy renewed with ICICI Lombard. It was nice to get a call directly once, I added the details online. Would like to extend my thanks to customer care executive. She was very soft spoken and explained me each and every details of the policy and different types as well.
    24. Mithun Kumar K.V. | Jul 03, 2017
      5
      ICICI Lombard Representative was very helpful and assisted me on buying new motor insurance. He explained each and every corner of the policy. My sincere Thanks to ICICI Lombard and team.
    25. Kavitha Narayan | Jun 30, 2017
      5
      I decided to go with ICICI Lombard to renew my car insurance. My colleague had suggested that I do so. I am so glad that I listened to her. The whole renewal process was easy and hassle-free. I am so happy that I could avail the appropriate cover for my car. I also really appreciated the roadside assitance feature when my car broke down while I was driving through Rajasthan.
    26. Ravindra Patil | Jun 29, 2017
      4
      The ICICI Lombard Motor insurance policy is just top class. The entire process of buying and renewing a car insurance is made so easy on their website. I am happy with the product and the service. It was on the whole a great experience.
    27. Jeeva | Jun 27, 2017
      5
      I needed a new car insurance policy for my new car. Someone recommended ICICI Lombard. I did some research and found some great features for their insurance policies. I especially like the cashless garage network that helps me travel anywhere without needing to worry. I am very glad to have bought this. Additionally, I visited ICICI Lombard's website to buy the insurance and everything happened at a single click. Amazing!
    28. Sagar Arora | Jun 26, 2017
      3
      I had to renew/port my insurance from Reliance to another provider. During this time I visited ICICI Lombard website to check the quotes. However, there was difficulty navigating the website, due to which I was not able to complete the transaction and didn't complete the renewal. Thereafter, I received a call from ICICI's representative, who was very polite and helpful. She helped me understand the policy and its features. And in the end, she managed to help me in getting the policy renewed as per my needs. The best part was that she didn't force me to buy policies I didn't need. Everything was thoroughly professional.
    29. Vinay S.P. | Jun 23, 2017
      5
      My car insurance was approaching its renewal. I got timely reminders to renew my policy and the entire process went smoothly. I used the mobile self inspection service for the first time and it's great. Keep up the good work ICICI Lombard.
    30. Rajesh Joshi | Jun 21, 2017
      5
      The car insurance policy I bought from ICICI Lombard was remarkable. It had many awesome features like a transferable no claim bonus, a zero depreciation cover, easy renewal, a network of cashless garages and so on. I am very glad to have purchased this insurance. I am sure I made the right choice.
    31. Suman Natarajan | Jun 16, 2017
      5
      The ICICI Lombard motor insurance policies are great. I opted for a car insurance for my sister from them and both my sister and I are glad to have done so. The policy is affordable and meets all of her specific requirements. She told me that she found the roadside assistance feature particularly useful, when she had gone on a road trip with her friends and her car had broken down in the middle of nowhere.
    32. Naresh Kandwal | Jun 14, 2017
      4
      I had a great experience while completing my car insurance policy renewal at ICICI Lombard. The process was smooth and easy. Additionally, the policy allowed me to transfer the no claim bonus from my old policy to this one. I am so glad to have otped for ICICI Lombard. I look forward to purchasing more policies in the future from them.
    33. Mohammed Hasnain | Jun 10, 2017
      5
      ICICI Lombard offers great motor insurance policies. I am glad that I made the decision to buy my car insurance from them. On the whole, it was a great experience purchasing from them. I recommend it to everyone.
    34. Devendra | Jun 08, 2017
      4
      My insurance purchase with ICICI Lombard was a seamless experience. I bought it online and I found the process hassle-free. I could read and understand the policy details myself and make an informed choice. The overall experience was good.
    35. R Chandra | Jun 07, 2017
      5
      Thanks for the detailed information on car insurance. Great support. hoping for equally good service in the future.
    36. Rajiv | Jun 05, 2017
      5
      ICICI Lombard has extremely great motor insurance policies. I recently opted for a car insurance policy and I am very glad I did. The features and benefits of this policy are great and it was exactly what I was looking for. Thank you ICICI Lombard for the awesome policy.
    37. Reeta Suri | Jun 03, 2017
      3
      I have car insurance policy no.3xxx/5xxxxxxx/09/000. However, I have not yet received the policy. It would be great if you could please expedite the process. I'm currently unable to do it via the Internet, so hoping you'll help me with the same. Thanks.
    38. Harikumar S. | Jun 02, 2017
      3
      The renewal process for the car insurance in the site is a little hard to go about with. I tried the chat option but the call didn't get connected. Later I got a call from the call centre. Then the ICICI Lombard executive helped me renew the policy. The following were some of the issues I encountered: The option of deselecting RETURN TO INVOICE & Engine Protect Plus is cumbersome. Both are integrated options under modification screen and are not shown separately. You deselect Engine Protect Plus and recalculate the premium, then the Return to Invoice disappears, you then select Engine Protect Plus again then only Engine Protect Plus appears. However, the executive was quick to respond and helped me understand the details. Also, after the renewal is completed, an inspection should not be made mandatory. When the policy is renewed before it is lapsed, then it should not insist for the same. My policy expiry was 19th June and it is renewed today on 28th May, still the following message is displayed. "Since there is a gap in your previous policy end date and new policy start date, you vehicle would need to undergo an inspection" Please make the renewal process friendly. The moment a person logs in to the site, it should send a notificationon the policies that are due for renewal please.
    39. Yamini Mishra | May 31, 2017
      3
      The website doesn't seem to be user-friendly. I faced several issues with the website. However, the online chat support provided by the customer care executive was great. She was very helpful in doing a quick renewal of the car insurance policy. Thanks again for the polite and agile support.
    40. M. Ashokkumar | May 27, 2017
      4
      It was very nice experience. The ICICI Lombard executive was very helpful and knowledgeable. I want to really thank and appreciate him for his guidance and advice which was useful. Thanks again. Hoping for equally good service in the near future.
    41. Priyanka Marab | May 24, 2017
      5
      I would like to thank the representative from the car renewal department of ICICI Lombard. He was very helpful by nature and guided me proactively. He was also very courteous. I had a very good experience as I was able to renew my policy without much trouble. Thanks!
    42. Inderdeep Singh | May 20, 2017
      5
      The consultant at ICICI Lombard was easy to talk to. He patiently answered all my questions, before guiding me towards making the car insurance purchase. He was also available on call for various queries. I'd give ICICI Lombard brownie points for having such trained professionals!
    43. Chidambara Kumar | May 11, 2017
      5
      Thanks a lot for all your guidance and time to get my car policy done in a very simplified and effective ways. Your knowledge and patience are truly appreciated. ICICI Lombard is one of the best service provider I must say.
    44. Muneer Mukhdoomi | May 06, 2017
      5
      My overall experience on buying car insurance policy online was excellent. All the queries were well explained in FAQ section of your website.
    45. Raghu Bhaskar | May 04, 2017
      5
      Awesome service, thank you!
    46. Nikhil | Apr 30, 2017
      4
      Your team helped me to renew my car policy online with great ease. They were very courteous and helpful. In order to protect my family they also explained me Personal Accident policy with 3 year terms which I felt added value. Great Job!
    47. Ravi Raghav | Apr 26, 2017
      4
      I purchased a car insurance policy. Your representative explained me inclusions and exclusions of this policy and also suggested me the best policy for my car in lowest premium. Thanks ICICI Lombard.
    48. Jay Thakkar | Apr 25, 2017
      5
      It was good customer service by your sales team and I am very much satisfied with the amount I paid for my car insurance policy. Hope for good service in future as well. Thanks.
    49. Soumyasmit Das | Apr 24, 2017
      5
      Your team helped me proactively in getting my car insurance renewed on time. Thanks for the support and service.
    50. Jyothi Shanbhag | Apr 23, 2017
      5
      Your team helped me to renew my car policy in a jiffy! Splendid customer service.
      Read All Reviews

      Write a review

      Listen to our customers

      member

      “ICICI Lombard’s online booking experience is very seamless, especially if one is renewing the motor policy it is the most hassle-free ... ”

      Sameer Bagul - EVP & Head Finance, Cleartrip Pvt. Ltd

      member

      “I had bad experience with my current insurance company, so I wanted to change my insurance company. After searching on several websites and ... ”

      Rajesh Kumar – Bangalore – Technical Lead

      member

      “Your sales representative is the best salesman I have ever encountered. My dad was in sales for P&G for 30 years, so I know that Sales i... ”

      Mr. Dominic Braganza

      member

      “Quick service from staff. Polite and patience in communications.Good guidance.As a senior citizen what else I require. My small settlement w... ”

      Viswanadha Sobhanadri - Hyderabad - Editor & Publisher, Vedamataram

      member

      “I have been a customer to ICICI Lombard General (Motor) Insurance for the last 5-6 years. I have two 4-wheelers and both are insured with IC... ”

      Diptesh Narayan Ray -Businessman - Pune

      member

      “Recently I renewed my Car Insurance, since I am out of country for 5 months I asked my brother staying in Naroda, Ahmedabad to complete the ... ”

      Dhananjay Joshi -IT Professional- Gandhinagar

      member

      “Happy with your service. I wanted to know about Roadside Assistance Features and found all the information on the website. I even called the... ”

      Tushar - Thane - Associate, Altisource

      member

      “Two main and important things I would like to highly appreciate. First, buying Insurance Online is "Super Experience" and in case you are fi... ”

      Tarak Desai - Bangalore - Associate Group Manager, SLK Software Services

      member

      “Very Satisfied with current insurance claim. Timely delivery and accurate costing is that I liked. ”

      Umesh Bej - Navi Mumbai - Financial Controller, Videojet Technologies (i) Pvt. ltd

      member

      “Buying Car insurance from icicilombard.com was a great experience as it offered 3 plans to choose from with different add-on covers and all ... ”

      Sandeep Gupta - Senior Brand Manager – Dettol India Gurgaon

      member

      “Renewing my car insurance from www.icicilombard.com was really great experience. It just took me 5 minutes to complete transaction. The over... ”

      Mohit - Finance Professional Mumbai

      member

      “Buying ICICI Lombard car insurance is a great insurance. It just took me 5 minutes to buy policy online. Very easy and user friendly. Will recommend everyone. ”

      Mangal Sen Dhall - Ex-Servicemen Ujjain

      member

      “Renewing my Car insurance from ICICI Lombard was great experience. Overall transaction experience on website was really good and I was able ... ”

      Nandhini Shanmugham Mumbai

      member

      “Just opted again for ICICI Lombard, all due to the service that I received when I was in need. Due to current unavoidable circumstance that ... ”

      Omar Khalil - Srinagar

      member

      “I missed to renew my car policy by one day, I thought it will take time to get approval for my new policy, normally executive will come for... ”

      Mr. Saju

      member

      “We are thankful to ICICI Lombard for the prompt settlement of our claim. Our company, Johnson & Johnson Ltd, has fire, marine, motor, me... ”

      Arnab Goswami - Treasury Manager - Kolkatta

      member

      “Hello, I am Sharath Chander Kanala and I have availed car insurance renewal policy from ICICI Lombard. I have to say that I have had a super... ”

      Sharath K - Teacher - Varanasi

      member

      “Hello, I, Palla Srinivasa Murthy, had availed car insurance on my Santro and I must say, the whole process was so smooth that it really ease... ”

      PS Murthy - Manager - Banglore

      member

      “I used the mobile self inspection feature within the ICICI Lombard app for my car insurance and it was a great experience. I must say, this ... ”

      Prince Sachdev – Bhagalpur

      READ ALL TESTIMONIALS
      img

      find network Garage

      network
      search imgs
      Dealer Name Address City State Contact No Contact Person Type of Vehicle Manufacturer Latitude Longitude Operations

      Products

      Legal

      Services

      Mobile

      Info Centre

      Social

      About Us

      Others

      ICICI Lombard General Insurance Ltd. is one of the largest private sector general insurance company in India offering insurance coverage for motor, health, travel, home, student travel and more. Policies can be purchased and renewed online as well. Immediate issuance of policy copy online.
      Trade logo displayed above belongs to ICICI Bank Ltd. and Northbridge Financial Corporation and is used by ICICI Lombard GIC Ltd. under license. Insurance is the subject matter of the solicitation. The advertisement contains only an indication of cover offered. For more details on risk factors, terms, conditions and exclusions, please read the sales brochure carefully before concluding a sale. ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025. Reg. No.115. Fax no - 022 61961323. CIN: U67200MH2000PLC129408.
      This website is best viewed in Google Chrome browser