7 reasons to buy Car Insurance from ICICI Lombard

For Partial Loss- : If your vehicle is under repair after an accident, a fixed daily allowance will be paid for the number of days the vehicle will be in authorised garage for repair or number of days as mentioned in the schedule, whichever is lesser.

In the event of Total Loss/Constructive Total Loss of your vehicle, a lump sum amount as mentioned in the schedule shall be paid.

The duration for which the company will be liable for claim in respect of this add-on will be considered from the day after the insured vehicle is delivered to the garage till the day immediately preceding the date of discharge or date of invoice for such repair as prepared by the garage, whichever is earlier.

*As per the plan opted

Our policy is a comprehensive vehicle insurance plan, which offers you coverage for:

• Any Loss or damage to your vehicle
• Third Party Liability
• Any permanent injury / death to a person caused by your insured vehicle
• Any damage caused to the property other than property belonging to the insured or held in trust or in custody or control of insured by your vehicle
• A Personal Accident Cover for the owner-driver of the vehicle while he is driving

In case of loss or damage to the vehicle or the accessories insured, we cover your expenses if the accident occurs due to the following hazards:

• Fire, explosion, self-ignition or lightning
• Burglary, housebreaking or theft
• Riot and strike
• Earthquake (fire and shock damage)
• Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
• Accident by external means
• Malicious act
• Terrorist activity
• Whilst in transit by road, rail, inland-waterway, lift, elevator or air
• Landslide and rockslide

The following events or losses are not covered in this policy:
• Mechanical/ Electrical breakdown
• Wear and tear, ageing of vehicle
• Consequential loss*
• Depreciation
• Deliberate accidental loss
• Intoxicated driving
• Any contractual liability
• Damage to/ by a person driving any vehicles or cars without a valid license

* Consequential loss is an indirect loss, which is not directly resulting out of a loss event, but arising as a consequence of loss event. For example, Mr. Singh was on his way to office for an important meeting with client. Unfortunately, his vehicle met with a road accident resulting in damages to vehicle and it consumed lot of his time. Due to this, he could not attend the meeting resulting in loss of approx `15 Lakhs. Damages to vehicle due to the accident are covered however, but the loss of `15 Lakhs is consequential and hence not covered.

For details, kindly refer to the Car Insurance Policy Wordings.

Third Party Liability insurance covers losses to a third person who is not a party to the insurance contract. The Motor Third Party insurance covers the following losses:

• Any permanent injury / death to a person caused by your insured vehicle
• Any damage caused to the property (excluding vehicle) of some other individual by your insured vehicle

Liability is covered for an unlimited amount in respect of death or injury. Any damage to third party property is covered up to `7.5 Lakhs in case of Private Car and `1 Lakh in case of Two-wheeler.

The IDV of the vehicle is to be fixed based on the manufacturer's listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation.

The IDV of the side car(s) and/ or accessories, if any, fitted to the vehicle, but not included in the manufacturer's listed selling price of the vehicle is also likewise to be fixed. The schedule of depreciation for arriving at IDV is as below:

1. • Personal Accident Cover of Owner Driver and for Passengers – This cover provides compensation to the driver and passenger for physical injuries. Major and minor accidents, both are covered in this add-on. – PA cover for owner driver is mandatory
2. • Engine Cover – This cover protects the car’s engine from engine damages, such as those caused by flooding and leakage of lubricants
3. • Zero Depreciation Cover – This cover allows the insured to claim the full amount for replacement of damaged parts in the 1st two claims in each policy period. It takes out the depreciation factor from the calculations and is suitable for cars that are less than three-years old.
4. • Return to Invoice Cover – If the car is declared a total loss after the accident, this cover will make sure that the owner gets 100% reimbursement of the car value.
5. • Roadside Assistance Cover – This cover provides you with breakdown services for a nominal rise in premium.
6. • Consumable Cover – This add-on covers the car’s consumables and protects the insured from expenses arising out of any damage or loss to them.

ARAI stands for Automotive Research Association of India. If you have installed an ARAI approved anti-theft device in your vehicle, whose installation is dully certified by the agency, you can get a discount of 2.5% on the OD (Own Damage) premium, subject to a maximum of ` 500.

You can choose between 6 payment options to pay your premium online:

• Credit Card – Make secure premium payment with your VISA, Master and AMEX card.
• Net Banking –Transfer the premium amount online through ICICI Bank and 13 other selected Banks
• Debit Card – Just enter your Citibank, HDFC Bank, ICICI Bank or any of the other 7 approved bank’s Debit Card details to pay your insurance premium directly
• Cash Card – Use your Done or ITZ Card to make the payment online
• Cheque/ Demand Draft – You can send a Cheque/ Demand Draft by courier to our office address

We offer cashless claim services where the repair charges are directly paid to the garage, if your vehicle is repaired in a network garage. However, if the vehicle is repaired in a garage not falling in our network, you have to pay the repairing charges to the garage and we will reimburse the amount to you, as per our non-cashless claim services.

Cashless Claim : In cashless claim facility, the repair charges of the vehicle are directly paid to the garage by us, provided the vehicle is repaired in our garage network.

Non-cashless/ Reimbursement : If the vehicle is repaired in a garage outside the purview of our network, then you will be liable to pay the repair charges of the garage. You can get your claim amount reimbursed by submitting the original bills and payment receipts to our office.

Contact our Toll Free Helpline 1800 2666 to register your claim and get a claim number/ reference number. You can also directly register your claim online*, with our Lodge A Motor Claim service.

* Please note that as of now, only accidental damage claims can be processed through the 'Lodge A Motor Claim' interface

ICICI Lombard adopts the following process for settlement of claim:

For Cashless claim settlement -
• The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
• Insured must fill the claim form, (click here to download it or collect it from the C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
• Our C​RM will get the estimate for the repairs of insured vehicle and give spot approval after assessment
• After the completion of repairs at our preferred garage, we will make the payment of our share of the loss directly to the garage. Any amount over and above the admissible amount will have to be directly paid by the Insured
• The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

For Non-cashless/ Reimbursement claim settlement -
• The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
• Insured must fill the claim form (click here to download it or collect it from C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
• The C​RM/ Surveyor assess the loss, estimates the repair amount and then informs the Insured on the same day of assessment. The C​RM/ Surveyor will also take photographs of the damaged vehicle
• Insured can then get the vehicle repaired at preferred workshop/ garage. The C​RM later carries out a re-inspection of the vehicle. The Insured then pays the workshop/ garage as per the C​RM/ Surveyor’s assessed estimation, who thereafter releases a ‘Proof of Release’ document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired)
• Insured needs to submit the original bill, proof of release and cash receipt (derived from the garage) to the C​RM/ Surveyor
• The C​RM/ Surveyor then submits all required documents to ICICI Lombard for settlement of the claim
• Upon acceptance of the claim, the company issues the cheque to the Insured within seven working days from the date of receipt of all documents
• The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

1. • Original Claim form
2. • Registration certificate (In case of a new vehicle which is less than 3 months old and registration certificate is not available, tax receipts and vehicle purchase invoice are collected)
3. • Driving license of the person driving the vehicle at the time of accident
4. • Copy of Policy
5. • Copy of Aadhaar Card & Pan Card/Form 60
6. • FIR or Police report (depending on loss type)
7. • Garage Estimate
8. • Repair invoice
9. • Cancelled cheque ( In case of non-cashless settlement)

1. • Note the number of the other vehicle involved in the accident, if any.
2. • Note down the names and contact details of witnesses, if any.
3. • Report the claim immediately on our toll free number 1800 2666 or by using our Insure application and get your claim number / reference number.
4. • The Call Centre Representative/application will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage.
5. • File an FIR at the police station nearest to the accident spot in case of third party property damage or bodily injury, theft, malicious damage, key loss and major accidents.
6. • Take the vehicle immediately to the suggested garage in case you wish to have cashless claim settlement
7. • Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
8. • Submit all the required documents to the dealer / CSM and get them verified with the originals.
9. • Our CSM will get the estimate for the repairs of your vehicle and will provide approval for repairs after assessment.
10. • Payments that need to borne by us at our preferred garage will be made directly to the garage on completion of the repairs. ICICI Lombard will reimburse the approved claim amount directly to the customer in case of repairs at other garage.
11. • Our CSM will inform you about the balance amount that has to be paid by you as per policy terms and conditions.

A non-premium bearing endorsement is the endorsement for which you are not charged any additional premium. For example, Rectification in your contact details, Rectification in engine/ chassis number, Addition of hypothecation, etc.

A premium bearing endorsement is the endorsement for which additional premium is charged. For example, Transfer of ownership, Addition of LPG/ CNG kit, Change of RTO location, etc.

In case you have purchased your policy online through icicilombard.com then you can print your policy from the ‘My policy’ section of your 'My Insurance Account' by logging in with your Registered Email ID and Password. Alternatively, you can just click here to take a print of your policy. In case you have purchased your policy through our Branch/Agent, then you need to click here to search your policy, create your 'My Insurance Account', and then take a print out of your policy.

An endorsement is a written evidence of an agreed change in the policy. It is a document that incorporates changes in the terms of the policy. Additional premium will charged as applicable.

The documents required to cancel the policy by the customers are as follows
• Customer Request Letter
• Alternate policy proof (TP / Comprehensive)
• Original Policy Copy
• Sale Proof of the vehicle or Sale deed/Form 29&30 along with RTO acknowledgement. (in case of vehicle sold)
• NOC from financer if the vehicle is seized by the financer

Online
1. • Log on to the ICICI Lombard website
2. • Click on the “Renew Policy” tab
3. • Select Motor Insurance for renewal
4. • Mention policy number and chassis number
5. • Review entered details
6. • Make the payment online
7. • Save the renewed policy document and take out a physical copy

1. • Visit the nearest ICICI Lombard branch
2. • Enter necessary details in the policy renewal form
3. • Verify the details entered
4. • Submit the duly filled form
5. • Make payment in the form of cheque or Demand Draft
6. • Collect the policy renewal document

1. • Cancellation request from customer
2. • Proof of alternate policy
3. • If vehicle sold, the proof of sale/sale deed or Form 29 & 30 with RTO acknowledgement