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Get cashless services at 3450+ network garages

Whether long journeys or tough roads, be assured of assistance when you need it. With our car insurance, you become eligible for cashless services at our 3450+ network garages across the country.


7 reasons to buy ICICI Lombard Car Insurance

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    A dent in your car will not cause a dent in your finances

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    Get the Zero Depreciation Cover and avail coverage on replaced parts with no deduction for depreciation

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    Switch to our policy and retain existing benefits

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    Transfer your No Claim Bonus from an existing policy, if you haven’t made a claim

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    Get allowance for daily commute when your car is getting repaired

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    Our Garage Cash Cover offers you a daily allowance for each day that your car is in the garage

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    If your car breaks down, help will come your way

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    Just give us a call and be assured of Road Side Assistance to help with accommodation, minor repairs and more

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    Go on longer drives with lesser worries

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    Avail cashless services at 3450+ network garages

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    Get your policy without any delays

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    We issue instant policy online, with minimal paperwork

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    Renew your policy with ease

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    We have made online policy renewal quick, effortless and convenient

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How to Claim Compensation under Third Party Motor Insurance

Read Article
FINAL_NCB_THUMBNAIL

ICICI Lombard offers No Claims Bonus

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How to make your car monsoon ready?

If proper precautions are not taken, driving a veichle in the monsoon could invite trouble​, ​so keep the following points into consideration to keep your vehicle in a good shape:

See More

Understand Car insurance policy coverage

Your policy covers:

  • Loss or damage to your vehicle against natural calamities - Fire, explosion, self-ignition or lightning, earthquake, flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost, landslide, rockslide.
  • Loss or damage to your vehicle against man-made calamities - Burglary, theft, riot, strike, malicious act, accident by external means, terrorist activity, any damage in transit by road, rail, inland waterway, lift, elevator or air.
  • Personal Accident Cover - Coverage of `2 lakhs for the individual driver of the vehicle while travelling, mounting or dismounting from the car. Optional personal accident covers for co-passengers are also available.
  • Third Party Legal Liability - Protection against legal liability due to accidental damages resulting in the permanent injury or death of a person, and damage caused to the surrounding property.

To understand exactly what all your policy covers, and be in a much better position to benefit from it, read your Policy Wordings carefully.

Your policy does not cover:

  • Normal wear and tear and general ageing of the vehicle
  • Depreciation or any consequential loss
  • Mechanical/ electrical breakdown
  • Loss/ damage due to war, mutiny or nuclear risk

It’s always a good idea to be aware of what is excluded from your policy, so that you are not disappointed by extra expenses later. So make sure you go through the Policy Wordings carefully.

Check the sum insured offered by your car insurance policy

Each car is insured at a fixed value which is termed as the Insured’s Declared Value (IDV). This sum insured is calculated on the basis of a number of factors. Here’s how it works:

  • IDV is calculated on the basis of the manufacturer's listed selling price of the vehicle plus the listed price of any accessories after deducting the depreciation for every year as per the schedule provided by the Indian Motor Tariff.
  • If the price of any electrical and / or electronic item installed in the vehicle is not included in the manufacturer's listed selling price, then the actual value (after depreciation) of this item can be added to the sum insured over and above the IDV.

  • In case of vehicles fitted with bi-fuel system such as ​petrol/​diesel and CNG/LPG, permitted by the concerned RTO, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form.

Explore our simple, hassle-free claim process

Once you report a claim to us, you can avail a host of benefits:

In case of an unfortunate accident / breakdown, be assured of complete assistance from us to get back on the road, as early as possible.

The first thing you need to do is call our toll free number 1800 2666, and then leave the rest to us.

  • Cashless repair across a wide network of garages to ensure a smooth ride
  • Free pick-up, towing facility and wash benefit at selected garages
  • Loss Assessment Survey of vehicle within 4 hours by dedicated ​Relationship Manager*
  • 6 months quality assurance on all repairs**
  • If the vehicle is serviced in a garage outside the purview of our network, then you can claim reimbursement for the same

*Applicable on claims intimated before 2 PM and not applicable on Sundays and National Holidays
**Subject to maximum usage upto 6,000 km, post such repairs

Click here to view our wide network of garages

In case of an accident, make sure you follow these steps

  • Note the number of the other vehicle involved in the accident, if any
  • Note down the names and contact details of witnesses, if any
  • Contact our toll free number 1800 2666 and get your claim number / reference number
  • The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage
  • File an FIR at the nearest police station in case of property damage, bodily injury, theft and major damages

Here’s what happens after you have registered your claim

  • Our Customer Service Manager (C​SM) will contact you within 24 hours of registering the claim
  • You will then need to submit all the required documents to the dealer / C​SM and get them verified with the originals
  • Our C​SM will then get an estimate for the repairs of your vehicle and give spot approval after assessment
  • Payments that need to be borne by us at our preferred garage will be made directly to the garage on completion of the repairs
  • Our C​SM will inform you in case any balance amount has to be paid by you as per the policy terms and conditions

To make your claim settlement process faster and simpler, follow this checklist of documents

Documents Required for Accident Claims

  • Claim Form duly signed*
  • RC copy of the vehicle
  • Driving License copy
  • Policy copy (First two pages)
  • FIR on a case-to-case basis
  • Original Estimate
  • Original Repair Invoice and Payment Receipt (for cashless garage, only repair invoice)

*Stamp required in case of company registered vehicle

Documents Required for Theft Claims

  • Claim Form duly signed*
  • RC copy of the vehicle with all original keys
  • Driving License copy
  • Policy copy
  • Original FIR copy
  • Original Estimate
  • RTO transfer papers duly signed along with Form 28, 29, 30 and Form 35 (if hypothecated). Form 28 is needed in triplicate, Form 29 and 30 are needed in duplicate.
  • Final report – A No Trace report from the police saying that the vehicle cannot be located

*Stamp required in case of company registered vehicle

Documents Required for Third Party Claims

  • Claim Form duly signed*
  • Police FIR copy
  • Driving License copy
  • Policy copy (First two pages)
  • RC copy of the vehicle

*Stamp required in case of company registered vehicle

Get answers to common queries about Car Insurance

  • GENERAL
  • COVER
  • PREMIUM
  • CLAIMS
  • POLICY
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Which are the services provided by ICICI Lombard under Road Side Assistance (RSA)? *

We offer the following services under Road Side Assistance

  • Breakdown support over phone
  • Minor Repairs
  • Flat Tyre
  • Battery jump start
  • Arrangement of keys
  • Towing on breakdown/accident
  • Arrangement of rental vehicle
  • Arrangement/ Supply of fuel
  • Arrangement of Accommodation
  • Message Relay

Note: For details kindly refer Policy Wordings of your private car ​insurance plan.
*For list of services applicable in a policy, please refer policy schedule.

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Can I renew my motor policy online?

yes,you can renew your policy online,starting 60 days before expiry of your existing policy.In case your vehicle insurance policy has already expired, our authorised surveyor will inspect the vehicle, before policy issuance. The policy would only be issued subject to a satisfactory inspection and submission of the required documents.

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What are the exclusions under RSA cover?

Services for Road Side Assistance will not be provided in the below mention scenarios-

  • Providing the above mentioned services under conditions of earthquake, war, invasion, rebellion, revolt, riot, civil commotion, civil war, exceptional adverse weather conditions, acts of terrorism, nuclear fission, strike, act(s) of government(s)/government agencies/judicial/quasi-judicial authorities.
  • Any claims where your vehicle is being used for the purpose of racing, rallying, motor-sports, or is not being used/driven in accordance with applicable laws and regulations
  • Any claim where your vehicle can safely be transferred on its own power to the nearest garage/workshop
  • Any claims triggered by theft; any kind of consequential losses
  • Any loss which is covered under any other insurance policy or manufacturer’s warranty or recall campaign or under any other such packages at the same time
  • Any expenses for supply or replacement of parts/consumables
  • Any loss/damage caused to your vehicle when it is being used/driven against the recommendations of the owner’s/manufacturer’s manual
  • Any claims where services have been availed of without the prior consent of the Company

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Does ICICI Lombard General Insurance Company only provide services in times of car breakdown or does it pay for the other expenses too?

ICICI Lombard General Insurance Company only provides assistance. Additional costs incurred for purchase of car parts, fuel, taxi fare etc. are to be borne by the customer.

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Is Roadside Assistance service available 24x7?

Yes, Roadside Assistance service is available 24 x7.

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What is Garage Cash Plan?

For Partial Loss- : If your vehicle is under repair after an accident, a fixed daily allowance will be paid for the number of days the vehicle will be in authorised garage for repair or number of days as mentioned in the schedule, whichever is lesser.

In the event of Total Loss/Constructive Total Loss of your vehicle, a lump sum amount as mentioned in the schedule shall be paid.

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*What is the duration of days covered under Garage Cash Cover?

The duration for which the company will be liable for claim in respect of this add-on will be considered from the day after the insured vehicle is delivered to the garage till the day immediately preceding the date of discharge or date of invoice for such repair as prepared by the garage, whichever is earlier.

*As per the plan opted

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What are the events covered in ICICI Lombard Motor Insurance policy?

Our policy is a comprehensive vehicle insurance plan, which offers you coverage for:

  • Any Loss or damage to your vehicle
  • Third Party Liability
  • Any permanent injury / death to a person caused by your insured vehicle
  • Any damage caused to the property other than property belonging to the insured or held in trust or in custody or control of insured by your vehicle
  • A Personal Accident Cover for the owner-driver of the vehicle while he is driving

In case of loss or damage to the vehicle or the accessories insured, we cover your expenses if the accident occurs due to the following hazards:

  • Fire, explosion, self-ignition or lightning
  • Burglary, housebreaking or theft
  • Riot and strike
  • Earthquake (fire and shock damage)
  • Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
  • Accident by external means
  • Malicious act
  • Terrorist activity
  • Whilst in transit by road, rail, inland-waterway, lift, elevator or air
  • Landslide and rockslide

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What are the types of events or losses not covered under this policy?

The following events or losses are not covered in this policy:
• Mechanical/ Electrical breakdown
• Wear and tear, ageing of vehicle
• Consequential loss*
• Depreciation
• Deliberate accidental loss
• Intoxicated driving
• Any contractual liability
• Damage to/ by a person driving any vehicles or cars without a valid license

* Consequential loss is an indirect loss, which is not directly resulting out of a loss event, but arising as a consequence of loss event. For example, Mr. Singh was on his way to office for an important meeting with client. Unfortunately, his vehicle met with a road accident resulting in damages to vehicle and it consumed lot of his time. Due to this, he could not attend the meeting resulting in loss of approx `15 Lakhs. Damages to vehicle due to the accident are covered however, but the loss of `15 Lakhs is consequential and hence not covered.

For details, kindly refer to the Two-wheeler Policy Wordings.

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What is Third Party Liability cover? Is it covered?

Third Party Liability insurance covers losses to a third person who is not a party to the insurance contract. The Motor Third Party insurance covers the following losses:

• Any permanent injury / death to a person caused by your insured vehicle
• Any damage caused to the property (excluding vehicle) of some other individual by your insured vehicle

Liability is covered for an unlimited amount in respect of death or injury. Any damage to third party property is covered up to `7.5 Lakhs in case of Private Car and `1 Lakh in case of Two-wheeler.

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How is the value of the vehicle (IDV - Insured Declare Value) determined?

The IDV of the vehicle is to be fixed based on the manufacturer's listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation.

The IDV of the side car(s) and/ or accessories, if any, fitted to the vehicle, but not included in the manufacturer's listed selling price of the vehicle is also likewise to be fixed. The schedule of depreciation for arriving at IDV is as below:

Schedule of Depreciation for arriving at IDV
Age of the Vehicle
% of Depreciation fixing IDV
Not exceeding 6 months
5%
Exceeding 6 months but not exceeding 1 year
15%
Exceeding 1 year but not exceeding 2 years
20%
Exceeding 2 years but not exceeding 3 years
30%
Exceeding 3 years but not exceeding 4 years
40%
Exceeding 4 years but not exceeding 5 years
50%

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What is ARAI?

ARAI stands for Automotive Research Association of India. If you have installed an ARAI approved anti-theft device in your vehicle, whose installation is dully certified by the agency, you can get a discount of 2.5% on the OD (Own Damage) premium, subject to a maximum of ` 500.

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What are the factors affecting the premium amount?

The premium payable for your vehicle depends on the following factors:

  • Cubic capacity of the engine
  • Age of vehicle
  • Geographical Zone
  • Type of Model
  • IDV (Insured declared Value)
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    What are the different modes of payment on icicilombard.com?

    You can choose between 6 payment options to pay your premium online:

    • Credit Card – Make secure premium payment with your VISA, Master and AMEX card.
    • Net Banking –Transfer the premium amount online through ICICI Bank and 13 other selected Banks
    • Debit Card – Just enter your Citibank, HDFC Bank, ICICI Bank or any of the other 7 approved bank’s Debit Card details to pay your insurance premium directly
    • Cash Card – Use your Done or ITZ Card to make the payment online
    • Cheque/ Demand Draft – You can send a Cheque/ Demand Draft by courier to our office address

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    Can I ask for some advance in case the repair charges are very high?

    We offer cashless claim services where the repair charges are directly paid to the garage, if your vehicle is repaired in a network garage. However, if the vehicle is repaired in a garage not falling in our network, you have to pay the repairing charges to the garage and we will reimburse the amount to you, as per our non-cashless claim services.

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    What is Cashless Claim and Non-cashless/ Reimbursement claim?

    Cashless Claim : In cashless claim facility, the repair charges of the vehicle are directly paid to the garage by us, provided the vehicle is repaired in our garage network.

    Non-cashless/ Reimbursement : If the vehicle is repaired in a garage outside the purview of our network, then you will be liable to pay the repair charges of the garage. You can get your claim amount reimbursed by submitting the original bills and payment receipts to our office.

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    How do I register my claim?

    Contact our Toll Free Helpline 1800 2666 to register your claim and get a claim number/ reference number. You can also directly register your claim online*, with our Lodge A Motor Claim service.

    * Please note that as of now, only accidental damage claims can be processed through the 'Lodge A Motor Claim' interface

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    When should I report to the police?

    Incidents such as ‘Third Party Property Damage’, ‘Bodily Injury to Self or Third Party’ or ‘Theft’ should be reported to the nearest police station as early as possible, under whose jurisdiction the incident has occurred.

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    What is the claim procedure adopted by the company for settlements?

    ICICI Lombard adopts the following process for settlement of claim:

    For Cashless claim settlement -
    • The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
    • Insured must fill the claim form, (click here to download it or collect it from the C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
    • Our C​RM will get the estimate for the repairs of insured vehicle and give spot approval after assessment
    • After the completion of repairs at our preferred garage, we will make the payment of our share of the loss directly to the garage. Any amount over and above the admissible amount will have to be directly paid by the Insured
    • The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

    For Non-cashless/ Reimbursement claim settlement -
    • The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
    • Insured must fill the claim form (click here to download it or collect it from C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
    • The C​RM/ Surveyor assess the loss, estimates the repair amount and then informs the Insured on the same day of assessment. The C​RM/ Surveyor will also take photographs of the damaged vehicle
    • Insured can then get the vehicle repaired at preferred workshop/ garage. The C​RM later carries out a re-inspection of the vehicle. The Insured then pays the workshop/ garage as per the C​RM/ Surveyor’s assessed estimation, who thereafter releases a ‘Proof of Release’ document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired)
    • Insured needs to submit the original bill, proof of release and cash receipt (derived from the garage) to the C​RM/ Surveyor
    • The C​RM/ Surveyor then submits all required documents to ICICI Lombard for settlement of the claim
    • Upon acceptance of the claim, the company issues the cheque to the Insured within seven working days from the date of receipt of all documents
    • The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

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    What documents are required to file a claim?

    In case of accidental damages claim, you need to provide the following documents:
    Claim Form duly signed
    • Valid R.C. copy of the vehicle
    • Valid driving license copy
    • Policy copy
    • FIR, if required (For Theft, Third Party Injury/ Damage; Highway accidents - Major only)
    • Original repair bill, proof of release and cash receipt
    • Any other document as required to investigate the Claim or Company's obligation to make payment for it

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    What is a non-premium bearing endorsement?

    A non-premium bearing endorsement is the endorsement for which you are not charged any additional premium. For example, Rectification in your contact details, Rectification in engine/ chassis number, Addition of hypothecation, etc.

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    What is a premium bearing endorsement?

    A premium bearing endorsement is the endorsement for which additional premium is charged. For example, Transfer of ownership, Addition of LPG/ CNG kit, Change of RTO location, etc.

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    How do I take a print of my policy?

    In case you have purchased your policy online through icicilombard.com then you can print your policy from the ‘My policy’ section of your 'My Insurance Account' by logging in with your Registered Email ID and Password. Alternatively, you can just click here to take a print of your policy. In case you have purchased your policy through our Branch/Agent, then you need to click here to search your policy, create your 'My Insurance Account', and then take a print out of your policy.

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    What is an endorsement?

    An endorsement is a written evidence of an agreed change in the policy. It is a document that incorporates changes in the terms of the policy. Additional premium will charged as applicable.

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    What are the documents required to cancel the policy?

    The documents required to cancel the policy by the customers are as follows
    • Customer Request Letter
    • Alternate policy proof (TP / Comprehensive)
    • Original Policy Copy
    • Sale Proof of the vehicle or Sale deed/Form 29&30 along with RTO acknowledgement. (in case of vehicle sold)
    • NOC from financer if the vehicle is seized by the financer

    Review and Rating

    117 reviews

    Write a review
    1. Vidyanand Nagarkar | May 06, 2016
      4
      Got very good suggestions and online help from your team. They assisted me online to renew my car policy.
    2. Vinod More | May 06, 2016
      4
      The car team from your firm guided me very well for smooth payment and gave me complete policy details. Appreciate their effort.
    3. A. Malathi | May 05, 2016
      4
      The way my car insurance was handled was very good. The person was extremely patient and very cordial and helpful. Kudos!!. She was able to convince me to buy Personal Protection Plan for `10 Lakhs for 5 yrs. Thanks.
    4. Alex Mathew | May 05, 2016
      5
      Excellent customer service by your team. They have been a thorough professional throughout my dealings. They have been very helpful and patient in their conversation. Has been a great experience.
    5. Prashant Kumar Das | May 05, 2016
      5
      Dear Sir/Madam, During the purchase I have been greatly assisted by one of the assets of your company. Your team has excellent sales ability. Thanks for your great support.
    6. Chander Verma | May 05, 2016
      5
      The team has helped in generating the policy and provided the help needed very professionally. I appreciate their help and assistance to renew my car insurance policy at the best IDV value.
    7. Sudhakar Rao | May 05, 2016
      4
      I am an existing 2 wheeler policy holder. Your team could guide me for renewal of my car policy to change from another firm to ICICI Lombard. Thanks.
    8. Manoj Choubey | May 04, 2016
      4
      I had an interaction with your team and am happy to put to record that their services and interaction were of high order which further convinced me from changing over from Tata Aig to you. I had this change primarily because of the indifference experienced with one of their staff. Please accept my complements for having a good team.
    9. Prashant Mital | May 03, 2016
      4
      I would like to compliment your team for giving excellent service during my transaction for buying an insurance for my car. They were very professional and clear in their dealings. Must compliment them.
    10. Rohit Manuja | May 03, 2016
      4
      The team was very helpful in the process of buying car insurance. They explained everything in a perfect manner and have good customer service skills.
    11. Amit Bansal | May 03, 2016
      5
      I bought car insurance online from ICICI Lombard. The team helped me choose the right cover and explained the policy. Initially I was hesitant to buy the insurance from a private insurer but they cleared my doubts convincingly and assured me of best services from ICICI Lombard because of which I chose this product. They also said that our conversation was being recorded, a copy of which can be obtained if required. I would like to appreciate this customer orientation and approach.
    12. Md. Rahmath Khan | May 03, 2016
      4
      It was really great support/help and guidance received during my car insurance policy renewal. The team explained me details and it was great experience which made my policy renewal more easier . I thank the team for their patience and help which was excellent .
    13. Chander Parkash | May 03, 2016
      5
      I had to buy insurance for my car whose insurance had expired a month ago. I compared it on Policy Bazar but it was not satisfactory. Hence I re-instated my old login through which I earlier renewed my another car insurance once. I got in touch with your team, they listened to me very patiently and helped me with the online payment. They positively resolved all my queries and helped me very well. They are really a deserving and dynamic team and have potential to grow. I am fully satisfied with the all conversation, the product and the service.
    14. Karthikeyan Natarajan | May 02, 2016
      4
      Very good explanation given by your team. Prompt and clean in communication and had a pleasant experience.
    15. Mugundan A. C. | May 01, 2016
      4
      Hi, Would like to take this opportunity to thank your team as they provided outstanding service to me for my car insurance. They are an asset to ICICI Lombard. Thanks.
    16. Anuj Jha | May 01, 2016
      4
      The team was very helpful in explaining the insurance scheme and process. It was very informative.
    17. Jatinder Alagh | Apr 30, 2016
      4
      It was very good experience working with ICICI lombard customer service agent. He explained the product and provided all the details to close the deal quickly.
    18. Sudheer Dacha | Apr 30, 2016
      5
      This afternoon I received a call from your team, regarding my request for car insurance renewal quote. They had very clearly step by step explained policy details and patiently answered all my queries to my satisfaction. Their product knowledge is very vast, which allowed them to address all queries with ease. I appreciate their presentation and convincing skills and thank them for helping me out in getting my car insurance.
    19. Shashikanth Pisse | Apr 30, 2016
      4
      Thank you for issuing car insurance. It will be really goor for you to introduce a sticker for sticking on my car saying that "This car is insured by ICICI Lombard with Policy Number and validity and toll free number".
    20. Jagdish Lakshmanan | Apr 30, 2016
      5
      The team was really good in explaining and convincing me about the car insurance. All details related to the product were explained and they also arranged for a speedy inspection and disbursal of the insurance. Thanks team and Lombard.
    21. B. George | Apr 30, 2016
      4
      I appreciate the quick response from the ICICI Lombard team. Their patience and promptness in service is very good. I did not expect to get my policy renewed today. But thanks to the excellent customer service from your company. I specially would like to thank the service team for being helpful, efficient and patient in guiding me through the policy rules, etc. and helping me through to renew my policy as well. Good customer service. Keep it up!
    22. Raviteja C. L. V. S. | Apr 30, 2016
      5
      I would like to thank your company personnel at the customer services division for their excellent support. They took care of all my queries in a jiff. They let me know all the important information regarding the car insurance including its features, adjustable/add-on plans. I am a busy software professional and I urgently required information regarding this product. The team was extremely attentive and listened to all my concerns with a great deal of patience. They also ensured that I received all the information regarding the mode of payment, vehicle checkup, etc. I was very thankful that they explained which product will suit my need best. They have a caring approach and are true professionals. Please accept my gratitude towards them and for their speedy and efficient service. I was able to complete the transaction within no time thanks to their attentive and alert presence. I would especially like to commend them for their professionalism and superlative skills. Good Luck!
    23. Subhrajit Bhattacharya | Apr 30, 2016
      5
      Very friendly and persuasive, explained details extremely well. Persuaded me to get accident cover. Also, they called me several times before we could close on the insurance, so they do not give up. They get a 5 on 5 from me.
    24. Sathya Natarajan | Apr 30, 2016
      4
      Very informative team for all the details. Appreciate the follow up they had done in the last 15 days, since the policy discussion started.
    25. Manjunath Nagarajaiah | Apr 30, 2016
      4
      It was great and indeed a pleasure to speak with your team, who have given me a valuable description of the policy details and helped me in buying my car insurance until the payment confirmations. Many thanks team for your kind help.
    26. Lalu Ponnappan | Apr 30, 2016
      4
      The team is very patient and helped me to pay my premium. They promised me twice to give a call back when I chatted with them earlier. They called as promised, thanks a ton.
    27. Karmendra Soni | Apr 29, 2016
      4
      The team was very good at their job, kept calling me to complete transaction. This is the first time I have done insurance online and I liked it. I hope you will send hard copy soon.
    28. Deepak Tolani | Apr 29, 2016
      4
      Very helpful and co-operative. It was a good experience as the executive was very calm and clear in explaining. Thanks.
    29. Amit Gangwani | Apr 28, 2016
      4
      The team helped me through the process very well. They were able to answer all my queries and resolved my problem with payment. Good job!!
    30. Nagaraj Parandi | Apr 28, 2016
      4
      Buying the new policy was made easy and pretty much fast. Also, the terms and conditions of the policy, items not covered under the policy were explained clearly. Thanks.
    31. Manoj Kumar | Apr 28, 2016
      5
      The team has given me excellent services over the phone and this kind of staff is really an asset for the company. I am really very happy to get such kind of costumer service. Good work.
    32. Sriramkumar Nallanidgal | Apr 28, 2016
      4
      The team has helped me to renew the policy online as I was not able to complete it through portal. Their help is highly appreciated. They have explained me policy in all aspects. Thanks team and ICICI Lombard for the help.
    33. Anand Miri | Apr 28, 2016
      4
      I would like to thank the team for helping me out to buy this product. They were very soft spoken, had very good knowledge about the products and their benefits which helped me for quick decision. I would like to recommend my friends and family for ICICI Lombard. Thanks.
    34. Jesudoss Manohar | Apr 28, 2016
      5
      I was facing some technical issue in renewing my policy. When I called up customer service, the team guided me and helped me to resolve the technical issue and renew my policy easily. I appreciate them for their kind words and help.
    35. Indrani BhaduriApril 27, 2016 | Apr 27, 2016
      4
      I was overall satisfied with the experience, I was guided through the entire process very well. The service provider was courteous and was able to resolve the issues successfully. Thank you.
    36. Manish Kamrani | Apr 27, 2016
      4
      I have spoken with one of your customer care executives. She has very good knowledge of product as I contacted her to renew the policy. She helped me to do so. God Bless her.
    37. Pradeep Pundlik Gaikwad | Apr 27, 2016
      4
      It was very nice talking with your team, they guided me a lot and as I was a customer of Future Generali they succesed in convincing me about the service of ICICI Lombard. They provided good guidance so I went ahead and bought the policy and now I am happy to be a member of ICICI Lombard family.
    38. Prashant Tomar | Apr 27, 2016
      4
      The service provided by your side is just awesome. It really helps me and saves my time too. Special thanks to your team who elaborated the policy to me vey precisely and gave all directions possible to get my policy. Thanks to the team and thanks to ICICI Lombard. Best wishes from my side.
    39. Parikshit More | Apr 26, 2016
      5
      Really impressed with the chat option. Worked out really well as compared to other modes of contacting customer care. Saves a lot of time and irrespective of the physical location of an individual. I am sitting in the USA and bought a car insurance policy for my car in India. The team was really hepful in clarifying my doubts. Keep up the good work guys. Thanks!!
    40. Ganesh Sakharam Mendhe | Apr 26, 2016
      4
      Your team did freat followup and also explained each and everything about policy coverage. They also explained me why ZD is important and explained everything about consumable coverage. The best thing about policy is accidental coverage and hospitalisation cover. They are totally excellent and I can rate them 5 on 5. Thank you so much.
    41. Sukrit Prashar | Apr 26, 2016
      4
      The team has been superb in helping me in getting the insurance. They showed full commitment in taking me throughout the process. Very cordial and polite in communication. They also knew all details and intricacies of the process.
    42. Samir Taparia | Apr 26, 2016
      3
      Claim no. MOT05286750. Not satisfied with it. Please register a complaint. Hope something can be done post this complaint.
    43. Sudhir Prakas | Apr 26, 2016
      4
      Today I spoke with the team regarding my car insurance renewal. First of all, they have great ability and perfect knowledge about car insurance and other insurance products. They are a great asset for ICICI Lombard. Good Luck for all future endeavours.
    44. Anu Chandna | Apr 26, 2016
      4
      The team helped us through the process in a very professional manner. They were patient, polite and very clear in their communication.
    45. Ashish Pawar | Apr 26, 2016
      4
      I am very much satisfied with your executive and bought add on insurance as well along with car insurance. I would say that she has very good convincing skills. Best of luck to her.
    46. Rakesh Pulapaka | Apr 26, 2016
      4
      The car team was great. They managed to find the right product for me and took me step by step through the process of this renewal. Overall, I am thrilled with my experience in dealing with them. They are an asset to ICICI Lombard and I hope all your other employees work towards being like them.
    47. Venkatadhar Patti | Apr 26, 2016
      5
      Hi, I would like to convey my extreme satisfaction in buying a car insurance. It is very easy and quick for a customer like us. Your surveyor has completed inspection of the vehicle within 24 hours from the date of buying. Your team's follow up and reminders on the policy is really appreciable. To put it on record that I have never felt any kind of inconvenience while buying car insurance policy. Thank you for creating the hassle free process.
    48. Deepak Kumar | Apr 25, 2016
      4
      I just want to draw the attention towards the claim bill details for my car insurance. I have not received the details of claim itemized bill till date. Would request you to send it ASAP.
    49. Rajeev Pathania | Apr 25, 2016
      4
      It was great experience as I have one of my policies from Lombard and your employees are very helpful and I request you to give some appreciation to them.
    50. Suresh Rajamani | Apr 25, 2016
      3
      The team was pleasant and helpful, the conversation was informative as well. Good luck team The payment process needs to refined as I was not able to make the payment due to some tech issue. This needs to addressed as it causes some confusion and suspicion related to payment gateway.
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      “We are thankful to ICICI Lombard for the prompt settlement of our claim. Our company, Johnson & Johnson Ltd, has fire, marine, motor, me... ”

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      “Hello, I am Sharath Chander Kanala and I have availed car insurance renewal policy from ICICI Lombard. I have to say that I have had a super... ”

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      “Hello, I, Palla Srinivasa Murthy, had availed car insurance on my Santro and I must say, the whole process was so smooth that it really ease... ”

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      “Quick service from staff. Polite and patience in communications.Good guidance.As a senior citizen what else I require. My small settlement w... ”

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      “I have been a customer to ICICI Lombard General (Motor) Insurance for the last 5-6 years. I have two 4-wheelers and both are insured with IC... ”

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      “Recently I renewed my Car Insurance, since I am out of country for 5 months I asked my brother staying in Naroda, Ahmedabad to complete the ... ”

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      “Happy with your services.....I need to know your Road Side Assistance Features. ”

      Tushar - Thane - Associate, Altisource

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      “Two main and important things I would like to highly appreciate. First, buying Insurance Online is "Super Experience" and in case you are fi... ”

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      “Very Satisfied with current insurance claim. Timely delivery and accurate costing is that I liked. ”

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      “ICICI Lombard’s online booking experience is very seamless, especially if one is renewing the motor policy it is the most hassle-free ... ”

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      “Just opted again for ICICI Lombard, all due to the service that I received when I was in need. Due to current unavoidable circumstance that ... ”

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      ICICI Lombard General Insurance Company Ltd. is one of the largest private sector general insurance companies in India. We offer insurance coverage for motor, health, travel, home and others. Customers can buy or renew policies online with instant policy issuance.
      Trade logo displayed above belongs to ICICI Bank Ltd. and Northbridge Financial Corporation and is used by ICICI Lombard GIC Ltd. under license. The advertisement contains only an indication of cover offered. For more details on risk factors, terms, conditions and exclusions, please read the sales brochure carefully before concluding a sale. ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025. Reg. No.115. Fax no - 022 61961323. CIN: U67200MH2000PLC129408.
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