How to protect yourself from FASTag scams

FASTag has made toll payments more convenient and streamlined. However, it can leave you vulnerable to potential scams as it streamlines your toll payments. From phishing to cloning to fake customer support—these FASTag scan scams and fraud FASTag incidents are on the rise. You need to recognise and understand these threats to protect your money and personal information. This blog helps you enjoy the convenience of FASTag without worry.

List of best FASTag scams and fraud

FASTag scams come in different forms, all aiming to steal money or personal details. Here's how they work:

1. Phishing scams: These involve scammers sending misleading communications, such as emails or SMS, that mimic legitimate FASTag service providers. The messages often contain links to fraudulent websites that steal login credentials and financial information.
2. Fake customer support: Scammers set up bogus customer support numbers or online profiles. When contacted, they dupe users into divulging sensitive information or making payments into fraudulent accounts.
3. Cloning and misuse: Criminals employ sophisticated equipment to clone FASTag RFID tags. This helps them to charge transactions to the victim’s account without their knowledge.
4. Fraudulent FASTag sales: Scammers sell invalid FASTags on unofficial platforms. Unsuspecting buyers find these tags non-functional at toll plazas. This results in financial losses without any recourse.

How to prevent FASTag scams and fraud?

Awareness and vigilance are your best defences against FASTag fraud scams. Here are some ways to identify and prevent falling victim to these fraudulent schemes:

• Spotting unsolicited messages: Be wary of unexpected emails or messages asking for FASTag details or payments. Legitimate providers never solicit such information through insecure platforms.
• Verifying websites and links: Always check the authenticity of any website or link connected to FASTag transactions. Look for secure URLs starting with "https://" and verify that the domain name matches the official service provider’s.
• Recognising fake customer support: Verify any customer support interaction by cross-checking phone numbers and communication channels with those listed on the official FASTag or NPCI website.
• Monitoring for unusual charges: Regularly review transaction histories for unauthorised or suspicious charges and report them promptly.

Safety tips to stay protected from FASTag scams and fraud

Here are some essential safety measures to secure your FASTag transactions and personal information further:

1. Use trusted UPI apps for recharges: Opt for reputable UPI apps linked to your bank or official third-party providers when recharging your FASTag. Always confirm the app's authenticity by checking user reviews and developer information before downloading.
2. Maintain accurate FASTag details: Regularly verify and update your vehicle number and FASTag details to prevent mischarges or fraud. This also helps ensure that all transactions are correctly logged under your account, minimising the risk of unauthorised use.
3. Secure Internet connections: Always ensure a stable and secure Internet connection when managing your FASTag account or making online transactions. To protect against data theft, avoid using public Wi-Fi networks for financial transactions.
4. Protect your UPI PIN: Enter your UPI PIN discreetly during transactions and avoid sharing it with others, even in seemingly trivial situations. Regularly changing your PIN can also improve security and prevent unauthorised access.
5. Save transaction references: Record all transaction references or screenshots of successful recharges for future verification. This practice helps in disputing any unauthorised transactions and provides evidence for investigations if fraud occurs.

FAQs

1. What is a FASTag scam?

A FASTag scam involves criminals using deceptive methods to steal from users, usually through fake customer support or phishing.

2. How can I spot a FASTag fraud?

Be wary of unsolicited requests for FASTag information or money, and always verify customer support contacts.

3. What should I do about a new FASTag scam?

Report any new FASTag scam immediately to your service provider and the NPCI to prevent further issues.

4. How can I avoid a FASTag fraud scam?

Secure your transactions, monitor your account activity closely, and never share personal details unless you are sure they are legitimate.

Conclusion

FASTag brings convenience to your travels. However, it also draws the attention of scammers. Staying informed about your FASTag transactions can help you avoid these pitfalls. Just as car insurance, especially third party car insurance coverage, is essential to protect against unforeseen damages and liabilities on the road, staying proactive with your FASTag can help prevent potential financial fraud. Always keep up with the latest safety measures and contact your service provider if you spot any discrepancies.

Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the Insurance industry and products. It is advised to verify the currency and relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.