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ICICI Lombard Car Insurance Claim Status

Stay informed about the status of your ICICI Lombard car insurance claim by following this guide. Learn how to easily track your claim's progress and ensure a smooth insurance process.

  • 18 Aug 2023
  • 3 min read

When it comes to owning a four-wheeler, ensuring its protection is essential. Accidents and unexpected incidents can happen at any time, causing damage to your vehicle and leaving you in a state of distress. That is where four-wheeler insurance claims step in, providing a safety net to cover the costs of repairs or replacements. Whether you are a new car owner or have been driving for years, this blog post will equip you with the most crucial knowledge — "How to track your four-wheeler insurance claim if you have a policy with ICICI Lombard?"


How to track ICICI Lombard car insurance claim status?

There are multiple ways to track your ICICI Lombard claim status. These include:


Through ILTakeCare App

  • Install ILTakeCare App.
  • Share your basic details for registration.
  • Tap on 'Add Policy' and then share your motor insurance policy number.
  • Next, return to the home screen and tap 'Claims.'
  • Choose the policy number you have added from the drop-down list.
  • Select ‘Track your Claims.'
  • Input the claim number you have received during the claim submission.
  • Now, you can see the current claim status of your motor insurance.


Through Website

  • Go to our official website:
  • Navigate to the home screen’s dashboard.
  • Under the 'Support' section, choose 'Help Centre.'
  • Go to the 'Online Requests' section on the new web page.
  • Click on 'Track your motor claim.'
  • Provide the necessary details, such as the policy number.
  • You can now view the claim status.


There is another way to track your car insurance claim through our website. Here’s what you must do.

  • On the home screen of our website, click on the dashboard.
  • Click on 'Claims' and choose 'Motor Claims.'
  • Tap on 'Check on claim status and upload documents.'
  • Input the contact number you provided during policy purchase/renewal. You will receive an OTP. Input this OTP, proceed to the next page, share the requisite information, and receive your details.


Through WhatsApp 

  • Save our WhatsApp support number '7738282666' in your contacts.
  • Open WhatsApp; send 'Hi' to this number.
  • Our chatbot RIA will guide you through the steps involved in checking your four-wheeler insurance claim status.


You can quickly learn about the status of your claim by contacting us via email at or by contacting our dedicated support team at 18002666.

Also read:

  • Looking for tailored advice?

    Schedule a call with our insurance advisors

  • OR
  • Call us:

    1800 2666
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