Having a general insurance policy document in hand is crucial. It provides a comprehensive understanding of the coverage offered by the insurance policy. The policy document outlines the terms and conditions of the car insurance contract, clarifying the rights and responsibilities of both the insurer and the insured. Moreover, the policy document details any exclusions or deductibles associated with the policy.
If you have insured your health or vehicle with us, here is a general, step-by-step guide on how to download the policy document-
How to download the ICICI Lombard policy document?
There are a number of effortless ways to download your policy document. You can go to our official website, get assistance from our chatbot RIA, download our app, or write to us to access your policy document copy. Here is a detailed guide to all the available options-
Through Website
- Navigate to the 'Support' section under the dashboard displayed on the home page.
- Choose 'Help Centre' from the drop-down menu.
- Scroll down and find 'Online Requests.'
- Choose 'Require Policy Copy' under the 'Request policy copy' section.
- Choose product type and select 'request' as your case type.
- Click 'Next' to share your policy number and other required information under the details-2 section.
- Input the code and tap on Proceed.
Through Chatbot
We have deployed RIA, an intelligent chatbot in our system that can assist in buying, renewing, or changing policy-related details. Here is what you need to do to get policy documents.
- Click 'Ask RIA.'
- Select 'Already a customer.’
- Click on 'Download your policy.'
- Provide policy/mobile/UHID/vehicle number, depending on your policy type.
- After a few more requirements, you can easily access your policy document and download it.
Our bot, RIA, is also available on WhatsApp, and you can connect with her here at 7738282666.
Other Ways
You can also request your policy document through the ILTakeCare App. Further, writing at customersupport@icicilombard.com or calling 18002666 can also assist in downloading the policy document.
How do you download the ICICI Lombard health insurance policy documents?
A health insurance policy is your shield against unforeseen challenges to your well-being. If you have your health insurance policy with ICICI Lombard, the easiest option is to check your mail for the confirmation after payment or renewal, which has your copy of the policy as its attachment.
From Website-
- Go to the homepage
- Click on “Support”
- Click “Help Centre”
- Go to “Online Requests”
- Choose “Require Policy Copy”
- Click on “Product Name” and choose “Health”
- Click on “Case Type” and Choose “Request”
- Enter the required details
- Type the code and choose “Proceed”
Through RIA
You can follow the steps discussed for downloading the ICICI Lombard policy document from Chatbot to download your health insurance policy through RIA.
- Click on “Ask RIA” on our Help Centre
- Select “Already a Customer”
- Click on “Download Your Policy”
- Select your UHID number/policy number/mobile number
- Continue and you will get a softcopy of your health insurance policy
How do you download the ICICI Lombard car insurance policy documents?
We always mail a softcopy of your third-party or comprehensive car insurance policy document after the payment and renewal. You can find this on your registered email address. If you are unable to find your copy, you can follow these simple steps to download your policy document-
From Our Website-
- Go to “Support”
- Click on “Help Centre”
- Go to “Online Requests”
- Choose “Require Policy Copy”
- Choose “Product Name” and pick your car insurance type from the list
- Enter the policy number and provide your date of birth/ contact number
- Enter the code and click on “Proceed”
From RIA
For downloading your car insurance policy using our chatbot-
- Go to the “Help Centre”
- Click on “Ask RIA”
- Choose “Already a Customer”
- Click “Download Your Policy”
- Choose and provide one of these details- contact number, date of birth, or vehicle number.
- You will get a soft copy of your policy documents.
How do you download the ICICI Lombard bike insurance policy documents?
In case you cannot find your policy document in your mail, here are the methods for obtaining its copy-
From our Website
- Go to our website
- Click on “Support” and go to “Help Centre”
- Go to “Online Requests”
- Choose “Request Policy Copy”
- Pick your insurance type in the product section
- Enter required details such as date of birth or phone number
- Input the code and click “Proceed”
From RIA
To download your bike insurance documents using our chatbot follow these simple steps-
- On “Help Centre,” click “Ask RIA”
- Choose “Already a Customer”
- Click “Download your Policy”
- Choose one of the details (date of birth, registered phone number, vehicle number) and enter the details.
- Your document will be downloaded.
How do you download the ICICI Lombard travel insurance policy documents?
When you get your travel insured with ICICI Lombard, you will receive a mail from us containing your policy documents in an attachment. You can search your inbox and download your policy papers easily.
In case you are unable to find the document, these are the simple steps you can follow to get a copy of your travel insurance policy documents-
From Our Website
- Visit our website
- Choose “Support” and click “Help Centre”
- Click on “Online Requests”
- Click on “Request Policy Copy”
- Pick your insurance type in the product section
- Enter required details such as date of birth or phone number
- Input the code and click “Proceed”
From RIA
- Visit “Help Centre”
- Choose “Ask RIA”
- Click on “Already a Customer”
- Choose “Download your Policy”
- Pick one of the details (date of birth, registered phone number, vehicle number) and put the details.
- Your document will be downloaded.
Conclusion
This is your complete guide to downloading all kinds of insurance policy documents. By following these steps, you can easily get a soft copy of your policy that will come in handy.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the Insurance industry and products. It is advised to verify the currency and relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.