Grievance Resolution Process
At ICICI Lombard, your concerns matter, we strive to resolve them quickly and fairly!
Our Commitment: A Smooth, Transparent and Positive Experience for you.
STEP 01
Talk To Us Anytime!
Need help with your policy? We are here for you.
Quick Tip
Connect with us using your registered mobile number
If you are not satisfied with the response, you can reach out to our senior team for further assistance. Refer to Step 2.
STEP 02
Looking For More Support?
Your earlier case details stay with us, no need to start over. Our senior team is here to assist you to a satisfactory resolution!
Quick Tip
Keep your policy/health card number handy
If something still feels unresolved here is what you can do. Refer to Step 3.
STEP 03
Seek A Re-Review
If you feel your concern needs a re-look, you can reach out to our Grievance Redressal Officer.
Quick Tip
Knowing your policy coverages and limits helps you understand the resolution provided
Issue still not resolved?
If your concern is not resolved to your satisfaction after steps 1, 2, and 3, you may seek assistance from the Insurance Ombudsman
For International Customers
Your concerns matter, no borders attached. We are here to listen and support you every step of the way!
Step 1: Need Assistance?
Write to our Complaint Redressal Officer (CRO) for support
Step 2: Seeking further Support?
Reach out to our Complaint Redressal Appellate Officer (CRAO)