Dear Customer,

If you are not satisfied with the resolution provided to you, we request you to send your concerns to the following channels in the order mentioned below.

We will acknowledge receipt of your concerns and respond to you upon completion of the investigation. Please fill in all your contact details to enable us to get in touch with you.

Call icon Call us toll free at 1800 2666

message icon Write to us at:
Customer Support,
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West), Mumbai - 400064.

World icon For all your service requests e-mail us at
Branch icon
Visit any of our branches
Complain icon
Register your complaint/service request
Track icon
Track you complaint/service request
If the resolution you received does not meet your expectations, please email Mr. Santosh S, Manager - Service Quality
Click here to e-mail Mr. Santosh S.
If you are still not satisfied with the resolution provided, please email Ms. Vasundhara B, Vice President Service Quality
Click here to e-mail Ms. Vasundhara B.
If after having followed Steps 1, 2 and 3 your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal. Click here to get details on Insurance Ombudsman offices.
The details of Insurance Ombudsman are also available on the website of Governing Body of Insurance Council, Click here