Get answers to your questions about our website downtime
- General
- Renewals
- Motor
- Health
- Claim
When will the website be up?
We are currently upgrading our systems to serve you better. All our services will resume after 07:00 AM on Sunday, May 18, 2025. We regret the inconvenience caused.
How can I download my policy copy during system downtime?
Our systems are under scheduled maintenance, and we'll not be able to provide a policy copy currently. We are doing our best to complete this activity at the earliest. You'll be able to download the soft copy of your policy soon once our system is up again.
My payment failed while purchasing / renewing the policy but now it shows maintenance page. What should I do?
Our systems are under scheduled maintenance. You are requested to initiate the transaction again after our website is operational.
Can I access IL TakeCare App for new policy/renewal during system downtime?
IL TakeCare App is also impacted and will not be able to serve you with a new policy or a renewal at the moment.
I want to buy new policy but your website is down. Can I get a quote?
We understand your need to get your policy booked as soon as possible. All our applications are currently unavailable and we will not be able to generate a quote. Please leave your details above.
Can I request for a quote by reaching to Callcenter?
We're sorry to inform you that all our core systems are under upgrade, we'll not be able to serve you during maintenance hours. Please add details above.
My renewal is due but ICICI Lombard website is down. Can I renew over WhatsApp, app or via toll-free no.?
We're sorry to inform you that all our core systems are under upgrade, we'll not be able to serve you during maintenance hours. Services will be made available after 07:00 AM on Sunday, May 18, 2025
My renewal is due, but your website is down. Will I need a vehicle inspection if I don’t renew on time?
Don’t worry! If your policy is due for renewal on May 17, 2025, you can renew it anytime on Sunday, May 18 post 07:00 AM. You will still get all your continuity benefits, no inspection needed.
Will the downtime affect my grace period?
Not at all. Your policy continuity benefits, including the grace period, remain safe. You can renew your policy post 07:00 AM on Sunday, May 18, 2025 with no impact on your benefits.
My renewal is due, and your website is down, what should I do?
We have got you covered. Even though the website is under maintenance, you can renew your policy with full continuity of benefits any time after 07:00 AM on Sunday, May 18, 2025. No action needed right now, simply revisit us after the downtime. Thank you for your understanding.
Can I view the list of network garages during the system downtime?
You will not be able to do so during the system downtime! You can however check our network garage list on ILTakeCare App, WhatsApp or our Website after 07:00 AM on Sunday, May 18, 2025. Thank you for your understanding.
Can I view the list of network hospitals during the system downtime?
You will not be able to do so during the system downtime! You can however check our network hospital list on ILTakeCare App, WhatsApp or our Website after 07:00 AM on Sunday, May 18, 2025. Thank you for your understanding.
Can I raise a claim during the system downtime?
We are currently upgrading our systems to serve you better. During this maintenance window, we won’t be able to accept your claim request. Please try again after 07:00 AM on Sunday, May 18, 2025. We regret the inconvenience caused.
