Claims

To ensure you have a hassle-free claim experience, the unit employs over 100 doctors and 600 engineers.

The unit settled 1.54 million claims in FY2018.

Pioneers

We were the pioneers in the industry to develop an online sales channel in 2005 and the first General Insurance Company to be ISO certified.

Customer Service

Our in-house call centre operations help to serve you better.

We have introduced mobility solutions to empower customers to purchase, renew and intimate claims.

Product Innovation

Long Term Two Wheeler Insurance - A 3-year long-term policy introduced in the two wheeler insurance segment.

Complete Health Insurance - Comprehensive health insurance that offers Out-Patient Department (OPD) benefits, maternity cover and a host of wellness benefits.

Bus Insurance - Comprehensive bus insurance for inter-state bus travellers through bus ticketing portals starting at ₹10 only.

Technology

A self-service customer app (Insure) has been launched for convenient policy purchase / renewal, claim intimation and tracking, GPS-enabled notification services; for example, for locating the nearest hospital/garage.

To reduce the survey response time of your vehicle from more than a day to a few hours, all our motor surveyors are equipped with tablet devices.

We have indemnity-based OPD solutions for you to avail real-time approval on consultation, diagnostics and pharmacy.

Analytics

Our enhanced capabilities in data analytics helps us to understand you needs better.

We offer telematics powered solutions to corporate customers to prevent loss during transit.

Awards and Accolades

We won the prestigious Celent Model Insurer Asia Award, in the “digital and omnichannel” and “legacy and ecosystem transformation” categories for our agency application and our chatbot “MyRA”, respectively in 2017.

We also received the “Technology Innovation” and “E-Business Leader” awards at the Indian Insurance Awards, 2016.

For full details of the awards (click here)