We value you as a customer and respect your right to privacy. In the process of
operating the website, we may become aware of information relating to you, including
information that is of a confidential nature. We are strongly committed to protecting
your privacy online and have taken steps to protect such information. To aid us
in protecting your privacy, you should maintain secrecy of your login ID and password,
if any, provided to you in connection with your account with www.icicilombard.com
Collecting your personal information
ICICI Lombard may collect the information you provide when you:
- Request information from ICICI Lombard's website
- Use online tools and calculators
- Apply online for products
- Subscribe to online services
- Complete an online form
- Conduct transactions online
- Apply for a job online
We collect contact information such as your name, address, email address and
other details as given in the registration page of our website. If you purchase
a policy from us, we will collect financial information such as credit card number
and expiration date through the payment gateway of the credit card company or the
internet banking service of your bank. We store this information for our records
and to verify authenticity of the same. We also collect information such
as beneficiary name, address and your relationship to the beneficiary when you buy
a policy from us. This is required to maintain a record of your beneficiary details
for your insurance with us.
If you choose to use our referral service to tell a friend's about our site, we will
ask you for your friends name and email address. Your friend will automatically
be sent a one-time email inviting him or her to visit the website.
Use of your personal information
We will use the information primarily for the following purposes:
- By using this website you authorise us to contact you via email
or phone on your contact details provided above and offer you information and services
for the product you have opted for. You authorise us to call you for the mentioned
purpose for a period of up to 30 days irrespective of whether you are registered
with the NDNC registry.
- Allow you to access specific account information.
- Providing customisation: We may use the information provided
by you to customise your visit to the website by displaying appropriate content
at our judgment and discretion.
- To send you information about products and services offered
by ICICI Lombard and its affiliates, to contact you for policy reminder notices,
claims processing and to keep you updated on the insurance sector and ICICI Lombard
through our newsletters. In case you do not wish to receive such information, you
may unsubscribe through the facility in the email message you receive.
- To contact you for policy reminder notices, claims processing
and to keep you updated on the insurance sector and ICICI Lombard through our newsletters.
As is true of most websites, we gather certain information automatically and store
it in log files. This information includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, operating system, date/time
stamp, and clickstream data.
We use this information, which does not identify individual users, to analyse trends,
to administer the site, to track user movements around the site and to gather demographic
information about our user base as a whole.
IP addresses are tied to personally identifiable information to help us customise
your visit to our website so that you like the experience. However, we would like
to reiterate that this information is not shared with third parties, for their promotional
purposes, except as provided under Disclosure of Information clause.
We store a cookie on your computer when you visit our website. A cookie is a small
text file that is stored on a user's computer for record-keeping purposes. The primary
purpose of these cookies is to analyse how users move within our website. Our cookies
let you view customised pages while transacting with us. Our cookies do not have
confidential or personally identifiable information. Since we use session ID cookies,
they do not track a user after leaving our Website. A session ID cookie expires
when you close the browser. It is required if you want to buy a policy online from
us. We also use analytic tools to track visitor traffic on website.
no access to or control over these cookies. This privacy statement covers the use
any third parties
Disclosure of Information
Subject to the other terms contained herein, we will not disclose your information
to any third parties or affiliates for their promotional purposes, unless acting
under a good faith belief that such action is necessary to:
- Conform to any statutory or legal requirements or comply with
legal process or judicial orders
- Protect, enforce and defend our rights or property
- Protect our interests or interests of ICICI Bank Group Companies
We may also use your personal information for the purposes of providing you with
any services and service-related activities. In this regard, it may be necessary
to disclose your personal information to one or more service providers (For example, Third
Party administrators for cashless hospitalisation, National Do Not Call Registry
for filtering before call related activities) of ICICI Lombard providing services
linked to Insurance sector to fulfill your requests.
We reserve the right to exchange, share or provide the information relating to your
personal and financial details and information with other ICICI Bank Group Companies
or statutory bodies as required and you will not hold us and/or any other group
companies of ICICI Bank Group and their agents liable for use or sharing of the
We obtain your permission to post testimonials which may include your personal information
prior to posting on this website. If you would like your testimonial removed, please
contact us at: firstname.lastname@example.org
We use service providers to fulfil some of the service requests on this site including
live chat, third party administrators for cashless claims and health check-up and
motor surveyors for vehicle inspection. We do not share or sell your personal information
to third parties. These service providers are not allowed to use your information
for their promotional purposes.
Updating your personal information
If you need to update your personal information or there is any change in the personal
information, or if you no longer desire our service, you may update or delete it
by making the change on our registration page or by emailing our website team at
email@example.com or by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive
information such as credit card number on our registration or order forms, we encrypt
that information using secure socket layer technology (SSL). To learn more about
SSL, follow this link http://wp.netscape.com/eng/ssl3/
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of transmission
over the internet, or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personal information,
we do not guarantee its absolute security.
Links to other sites
The website may contain links to other sites and/or portals on the internet. While
we intend to link only to such sites that share our high standards and respect for
privacy, we are not responsible for the content or the privacy practices employed
by such other sites.
Please be aware that websites that have links from our site may collect personally
identifiable information about you. This privacy statement does not cover the information
and disclosure practices of those websites. When you leave our site, please read
the privacy statements of each and every Website that collects personally identifiable
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time by posting the
same on the website, so please review it frequently on the website. If we materially
change our privacy practices we will notify you by sending an email or by posting
a notice on our website.
In the event ICICI Lombard General Insurance Company Ltd. goes through a business
transition, such as a merger, acquisition by another company, or sale of all or
a portion of its assets, your personally identifiable information will likely be
among the assets transferred. You will be notified [via email] [prominent notice
on our website for 30 days] of any such change in ownership or control of your
The Website team
ICICI Lombard General Insurance Company,
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai - 400025.