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ICICI Lombard Privacy Policy

We value you as a customer and respect your right to privacy. In the process of operating the website, we may become aware of information relating to you, including information that is of a confidential nature. We are strongly committed to protecting your privacy online and have taken steps to protect such information. To aid us in protecting your privacy, you should maintain secrecy of your login ID and password, if any, provided to you in connection with your account with

Collecting your personal information

ICICI Lombard may collect the information you provide when you:

  • Request information from ICICI Lombard's website
  • Use online tools and calculators (including voice enabled applications/assistance)
  • Apply online for products
  • Subscribe to online services
  • Complete an online form
  • Conduct transactions online
  • Apply for a job online

We collect contact information such as your name, address, email address and other details as given in the registration page of our website. If you purchase a policy from us, we will collect financial information such as credit card number and expiration date through the payment gateway of the credit card company or the internet banking service of your bank. We store this information for our records and to verify authenticity of the same. We also collect information such as beneficiary name, address and your relationship to the beneficiary when you buy a policy from us. This is required to maintain a record of your beneficiary details for your insurance with us.

If you choose to use our referral service to tell a friend's about our site, we will ask you for your friends name and email address. Your friend will automatically be sent a one-time email inviting him or her to visit the website.

Use of your personal information

We will use the information primarily for the following purposes:

  • By using this website and on procuring quotations therein, you hereby authorize us to contact you via calls, mails and/or text messages on the contact details so provided, to furnish you with information with regards to the services and products of ICICI Lombard. This authorization shall be licit for the mentioned purposes irrespective of whether you are registered with the NDNC registry.
  • Allow you to access specific account information.
  • Providing customisation: We may use the information provided by you to customise your visit to the website by displaying appropriate content at our judgment and discretion.
  • To send you information about products and services offered by ICICI Lombard and its affiliates, to contact you for policy reminder notices, claims processing and to keep you updated on the insurance sector and ICICI Lombard through our newsletters. In case you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.
  • To contact you for policy reminder notices, claims processing and to keep you updated on the insurance sector and ICICI Lombard through our newsletters.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track user movements around the site and to gather demographic information about our user base as a whole.

IP addresses are tied to personally identifiable information to help us customise your visit to our website so that you like the experience. However, we would like to reiterate that this information is not shared with third parties, for their promotional purposes, except as provided under Disclosure of Information clause.

We store a cookie on your computer when you visit our website. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. The primary purpose of these cookies is to analyse how users move within our website. Our cookies let you view customised pages while transacting with us. Our cookies do not have confidential or personally identifiable information. Since we use session ID cookies, they do not track a user after leaving our Website. A session ID cookie expires when you close the browser. It is required if you want to buy a policy online from us. We also use analytic tools to track visitor traffic on website.

Some of our business partners such as chat support use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by only and does not cover the use of cookies by any third parties

Disclosure of Information

Subject to the other terms contained herein, we will not disclose your information to any third parties or affiliates for their promotional purposes, unless acting under a good faith belief that such action is necessary to:

  • Conform to any statutory or legal requirements or comply with legal process or judicial orders
  • Protect, enforce and defend our rights or property
  • Protect our interests or interests of ICICI Bank Group Companies

We may also use your personal information for the purposes of providing you with any services and service-related activities. In this regard, it may be necessary to disclose your personal information to one or more service providers (For example, Third Party administrators  for cashless hospitalisation, National Do Not Call Registry for filtering before call related activities) of ICICI Lombard providing services linked to Insurance sector to fulfill your requests.

We reserve the right to exchange, share or provide the information relating to your personal and financial details and information with other ICICI Bank Group Companies or statutory bodies as required and you will not hold us and/or any other group companies of ICICI Bank Group and their agents liable for use or sharing of the information.

We obtain your permission to post testimonials which may include your personal information prior to posting on this website. If you would like your testimonial removed, please contact us at:

We use service providers to fulfil some of the service requests on this site including live chat, third party administrators for cashless claims and health check-up and motor surveyors for vehicle inspection. We do not share or sell your personal information to third parties. These service providers are not allowed to use your information for their promotional purposes.

Updating your personal information

If you need to update your personal information or there is any change in the personal information, or if you no longer desire our service, you may update or delete it by making the change on our registration page or by emailing our website team at or by contacting us by telephone or postal mail at the contact information listed below.


The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee its absolute security.

Links to other sites

The website may contain links to other sites and/or portals on the internet. While we intend to link only to such sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by such other sites.

Please be aware that websites that have links from our site may collect personally identifiable information about you. This privacy statement does not cover the information and disclosure practices of those websites. When you leave our site, please read the privacy statements of each and every Website that collects personally identifiable information.

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time by posting the same on the website, so please review it frequently on the website. If we materially change our privacy practices we will notify you by sending an email or by posting a notice on our website.

Business transitions

In the event ICICI Lombard General Insurance Company Ltd. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified [via email] [prominent notice on our website for 30 days] of any such change in ownership or control of your personal information.

IL Take Care- Google fit User Authentication

  • IL TakeCare App’ collects your Google User Data as per the method and scope described below –

    Google User Authentication – ‘IL Take Care App’ asks you to authenticate your Google User Account using your Google User credentials, through Google’s Authentication API which ensures complete security and confidentiality. To authenticate your Google User Account on ‘The IL Take Care app’ is optional and at your discretion. Please note that in the absence of this authentication the IL TakeCare App will not have the respective user data.

  • Google Fit Authentication – IL TakeCare link: ""
  • Google User Data – The IL TakeCare app collects the following data from your Google Account –

    Steps Data – as available in your Google Account.

  • All your Information in the IL TakeCare App is accessible only to you and no other entity has access to this information



  • I hereby declare, on my behalf and on behalf of all persons proposed to be insured, that the above statements, answers and/or particulars given by me are true and complete in all respects to the best of my knowledge and that I am authorized to propose on behalf of these other persons.
  • I understand that the information provided by me will form the basis of the insurance policy, is subject to the Board approved underwriting policy of the insurer and that the policy will come into force only after full payment of the premium chargeable.
  • I further declare that I will notify in writing any change occurring in the occupation or general health of the life to be insured/proposer after the proposal has been submitted but before communication of the risk acceptance by the company.
  • I declare that I consent to the company seeking medical information from any doctor or hospital who/which at anytime has attended on the person to be insured/proposer or from any past or present employer concerning anything which affects the physical or mental health of the person to be insured/proposer and seeking information from any insurer to whom an application for insurance on the person to be insured /proposer has been made for the purpose of underwriting the proposal and/or claim settlement.
  • I authorize the company to share information pertaining to my proposal including the medical records of the insured/proposer for the sole purpose of underwriting the proposal and/or claims settlement and with any Governmental and/or Regulatory authority.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

The Website team
ICICI Lombard General Insurance Company,
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai - 400025.