With ICICI Lombard's voice bot service, you can register your car insurance claim instantly, right from the accident spot.
Modern advancements in terms of technology have made everything easy and digitised. More and more people are getting increasingly familiar with voice assistants such as Siri, Alexa, Google assistant etc. and are demanding such voice-enabled automated solutions to all their problems. In fact, as per Google's voice search demographics, almost 27% of the global population with internet access prefer using voice search technology.
Almost all progressive brands have begun to offer quick and personalised solutions to their customers' queries in chatbots and voice bots. Taking a step ahead in aligning with this trend, we, India's leading private sector insurance company, have launched a unique voice bot service, allowing customers to register their motor insurance claims through a voice call instantly.
Continue reading to know more about this unique facility and how you can make the best use of it.
What is ICICI Lombard's voice bot facility?
As mentioned above, our voice bot facility will allow two-wheeler insurance and car insurance policyholders to register their claim in the wake of an accident instantly. The voice bot service is a highly advanced technological solution, and it works on state-of-the-art speech recognition capabilities to recognise long narratives by the policyholders.
Customers can use this unique facility through their smartphones as well as feature phones. This facility has been tested to ensure it works well even with high ambient noise and with different voice accents.
What's unique about this facility?
A comprehensive car insurance policy protects a vehicle owner against the losses or damages suffered by his/her vehicle during an accident or mishap. However, registering a car insurance claim may seem to be a long and tedious process. A policyholder is required to contact the insurer, submit the relevant documents and wait for the surveyor to get his/her claim passed.
However, with our voice bot facility, registering motor insurance claim has become easy like never before. All the customer needs to do is make a call from the accident spot and follow the instructions. This will protect the policyholder from the hassles of visiting the insurer's office, filling up a claim form, and waiting for a prolonged period to get his/her claim registered.
This voice bot facility is currently available in English and will soon be available in Hindi, Tamil, and other regional languages. This is to provide a technology-enabled facility that helps the majority of Indians to interact with the bot in their native language.
After the launch of this unique service, our Chief of Service, Operations and Technology – Mr. Girish Nayak – said, "At ICICI Lombard, we strive to be at the forefront of harnessing technology for the benefit of our customers. In line with this approach, we are happy to have unveiled our Voice Bot activated motor insurance claim approval solution. In the new hybrid world, where contactless solutions are the norm, this service will empower our customers to register their motor claims instantly and from the safe environment of their home."