FASTag has transformed how toll payments are made in India by offering travellers a queue-less and cashless experience. However, there are instances when users might need to seek a refund—such as incorrect toll deductions, account closure, or when reclaiming a security deposit. For example, the National Highway Authority of India (NHAI) has asked Paytm FASTag users to move to other banks by March 15, 2024, to avoid penalties. If you are experiencing similar problems and wondering how to get FASTag money back from your wallet or how to get FASTag refund without additional costs, follow this guide for a smooth transfer.
Steps to get a refund from FASTag
The refund process might vary slightly based on your FASTag service provider, but the general steps remain the same everywhere:
1. Log in to your account
Visit your FASTag service provider’s website or mobile application. Use your login credentials, such as your registered mobile number, bank account details, FASTag ID, or vehicle number, to access your account.
2. Navigate to ‘FASTag’ account
Go to your FASTag account section, check your balance, and confirm your eligible refund amount.
3. Opt for refund
Locate the ‘Manage Account,’ ‘Close Account,’ or ‘Refund’ section in the application or portal. Some providers have these options under ‘Account Settings’ or ‘Wallet.’ You may also contact your FASTag issuer or bank to process the refund.
4. Provide necessary information
Fill out the refund request form, specifying your reason for closure. Attach required supporting documents, such as transaction IDs, vehicle information, bank details, and an ID proof for verification. Make sure they are accurate and complete to prevent delays or overcharges.
5. Submit your request
Submit your request. Save the confirmation text and e-mail received from the issuer for future reference.
6. Track your refund status
The verification process might take a few working days. Monitor your account regularly and contact the issuer’s customer support if the refund is not completed within the expected time.
7. How to get a refund from FASTag for security deposit
Please choose or tick the ‘Security Deposit Refund’ option while closing your FASTag account. You might need to provide additional KYC (know your customer) forms, like the original security deposit receipt.
Conclusion
For a smooth FASTag refund process, keep records of all your transactions, including updated bank and contact information. Report any discrepancies immediately for proactive action.
In addition to managing your toll payments efficiently through FASTag, obtaining comprehensive car insurance is crucial for hassle-free travel in India. Purchasing car insurance online ensures financial and legal protection against unanticipated incidents like third-party injury, irreparable damage, or theft.
Stay informed and agile to ensure your vehicle and finances are well-secured.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the topic featured in the article. It is advised to verify the currency and relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.