InstaSpect: Instant Claim Approval

Customer ease is always the top priority at ICICI Lombard. As part of this effort, ICICI Lombard has launched a facility called InstaSpect, the mobile self-inspection feature that eliminates the need for physical inspection of cars. ICICI Lombard customers can now record a video of their car on their mobile phones as per the guidance provided in the ‘Insure’ app. This facility saves customers the hassle of having to wait for a surveyor to visit and carry out the physical inspection.

Inspection is mandatory when a motor insurance policy lapses and it causes delay in issuance of renewed policy. Normally, the insurer initiates a process called ‘Break-In’ when a customer applies for renewal of a lapsed car insurance policy. In this process, an inspection by authorised surveyors is carried out and the policy is issued based on satisfactory inspection. However, with the ‘Mobile Self Inspection’ feature, the time taken for renewal of lapsed policy reduces to a few hours from 2-3 days. This feature has made renewal of lapsed policy an easy-going and stress-free process for customers. Customers of other insurance companies who want to make a shift to ICICI Lombard can also use this feature.

For using the ‘Mobile Self Inspection’, a customer needs to have an internet connection; mobile phone with 3 MP or above camera resolution and the video of the car must be recorded in broad daylight. The app also contains a demo video for step-by-step guidance of the ‘Mobile Self Inspection’ process. After making payment for renewal of car insurance policy the customer is prompted to upload the self-inspection video via the mobile app.

The video will be approved as per ICICI Lombard’s underwriting guidelines and after which the policy is generated within a few hours. If the video is found to be unclear, it can be discarded and self-inspection can be recorded again. After uploading the video, the status can be checked in the ‘My Policy’ section on the website or in the App.

Sanjay Datta, Head of Health and Motor, Underwriting and Claims, ICICI Lombard, said, “At ICICI Lombard, we understand that once a motor insurance is lapsed, it takes much effort for consumers to renew a policy. The InstaSpect initiative is part of our customer-centric endeavour to ensure that customers have a delightful and hassle-free experience.”