ICICI Lombard Travel Worry Free Hangout : #TravelWorryFree
Interviewer: We are here today, to discuss how to make travel absolutely worry-free. What we did is to reach out to a whole lot of our customers and ask them that when they plan their travel, or when they are travelling, or when they are back- what kind of issues and worries they have faced, which if had been thought through better, would have helped them organise and plan their visit much better. And these questions reached out to many of you who are viewers and many of our customers and we got a huge response. First of all, a very big thank you to each one you for having responded. What the team at ICICI Lombard did was to put together these questions, and attempt to answer these questions and share with you some insights that they have of handling customers or managing products which can really simplify and make your life easy when you’re planning to travel. So, before I start the session, I want to introduce the eminent panellists out here, who are going to guide us and help us through these questions which you as customers have posed to us, and want to be answered by the end of this session. With me here today, is Neeraj Dev. Neeraj is from Thomas Cook and heads the e-commerce business for the travel business at Thomas Cook. A very warm welcome, Neeraj.
Neeraj Dev, Thomas Cook, Ecommerce Business Head: Thank you