Do I need to pay for any damages OR company will pay the entire claim directly?

The company would pay the claim amount in accordance with the policy terms and conditions. You will have to bear the cost of depreciation and also pay the deductibles agreed upon.

What excessive charges you need to bear as a part of claim?

Cost of any repairs beyond what is covered by your comprehensive car insurance policy have to be borne by you.

How to find cashless garages in my city?

The insurer would provide you a list of all the cashless garages they have an agreement with. You can also call up the toll free number provided by your insurer to find out the cashless garage near you.

What if I am unable to find any cashless garage near by my location?

If you cannot access a cashless garage, you will have to pay for the repairs out-of-pocket at any garage of your choice. Your insurance company will reimburse the cost of repair after verification.

Cashless Car Insurance: Network Garages for Motor Policy in India

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Cashless Car Insurance Policy

A cashless car insurance policy:

Allows you to get your vehicle repaired without paying upfront at network garages
Simplifies the claims process as the insurer directly settles the repair costs, saving both time and effort
Reduces the financial burden in case of accidents or damages
Helps you avail quick service at authorised garages, ensuring quality repairs

What is a Cashless Car Insurance Policy?

A cashless car insurance policy allows you to get your car repaired at network garages without paying upfront. Insurers have a tie-up with a wide range of garages. You can choose any of these garages to avail of cashless services. The insurer directly settles the repair bill with the garage. It results in:

Convenience

You don't need to worry about arranging money for repairs. The process is quick and hassle-free.

Minimal Out-of-Pocket Expense

You only need to cover costs like deductibles or repairs not covered under the policy.

Time-Saving

Cashless claims reduce paperwork and ensure faster processing compared to traditional reimbursement claims.

How Cashless Motor Insurance Policy Works?

Here’s how a cashless motor insurance policy works:

Reporting of Accident or damage

If your car gets damaged in an accident or due to any other incident, report it to your insurer immediately.

Towing to a network garage

Your insurer arranges towing services to one of their authorised network garages for repair.

Claim initiation

The garage inspects the damage, after which it sends a repair estimate to your insurer. You don’t need to handle payments directly.

Approval and repairs

After verifying the estimate, the insurance company approves the claim. The garage proceeds with the repairs.

No out-of-pocket expenses

Once repairs are completed, the insurer directly settles the bill with the garage. You only pay the deductibles, if applicable.

Quick and hassle-free

The process ensures faster claims and a seamless experience without waiting for reimbursement.

What is Depreciation in Car Insurance?

Depreciation in car insurance refers to the decrease in your car’s value over time due to wear and tear, age, and usage. It:

Has an Effect on claims

When you file a claim, the insurer considers the car’s depreciated value, not its original purchase price, reducing the claim amount.

Affects Compensation

Car parts like tires, batteries, and plastic components lose value faster. This affects the compensation during repairs.

Impacts Depreciation Rate

Cars typically lose around 10% to 15% of their value every year, depending on age and condition.

To safeguard against depreciation, you can opt for zero depreciation coverage that ensures you get the full claim amount without factoring in depreciation.

What is a Deductible in Car Insurance?

A deductible in car insurance:

Is the amount you agree to pay out of pocket before your car insurance covers the rest of the claim
You can opt for the deductible amount while buying or renewing your policy
Opting for a higher deductible lowers your premium but increases your payment during a claim
A lower deductible means a higher premium, but you'll pay less out of pocket for claims
The deductible is applicable for each claim and not the overall policy

Compulsory Deductible

A compulsory deductible is the amount you need to pay from your pocket when making a claim under your cashless car insurance policy. The insurer fixes this cost and is deducted from the claim amount before it settles the remaining amount. Understanding this deductible helps you estimate and budget for potential expenses in case of an accident.

Being aware of this deductible can help you make more informed decisions about your coverage and ensure that you are financially prepared for any unforeseen events.

Voluntary Deductible

A voluntary deductible refers to the portion of a claim you choose to pay from your pocket before your car insurance kicks in. Opting for a higher voluntary deductible can reduce your premium, making your insurance more affordable. However, this also means you’ll bear a higher cost in case of an accident or damage. Let’s understand it with an example.

Suppose, you opt for a voluntary deductible of ₹ 5000 and the claim amount is ₹ 20,000. You need to pay ₹ 5000 from your pocket while the insurer will settle the remaining ₹ 15,000. Opting for a voluntary deductible is a smart way to save on premiums if you’re confident about your driving skills. It’s also a prudent option if your car is not on the roads frequently.

Exclusions of Cashless Car Insurance Policy

The general exclusions of a cashless car insurance policy include:

Car wear and tear and ageing
Damages suffered while driving under the influence of drugs and alcohol
Electrical and mechanical breakdown
Damages incurred while driving without a valid licence
Losses or damages incurred due to war, nuclear risk or mutiny

What is a Network Garage?

A network garage is a service centre the insurer partners with to offer cashless repairs for insured vehicles. Here, you can:

Expect high standards of service and quality as the insurer vets these garages
Get your car repaired without upfront payment; the insurer settles the bill directly with the garage.
Get repairs done at a faster pace, minimising downtime

How to Get a Cashless Garage Facility?

To avail of a cashless garage facility:

Report the Claim Promptly

Inform your insurer about the accident or damage immediately. This helps in a smooth claim process.

Check Network Garages

Check the list of cashless garages within your insurer’s network. Ensure there is one close to your location for easy access.

Understand Policy Terms

Read your policy documents carefully. Understand the conditions for availing of cashless services and if there are any coverage limits.

Get Approval for Repairs

After assessing the damage, the garage will communicate with your insurer for approval. Make sure you follow up to ensure timely processing.

Review Post-Repair Process

Once repairs are done, inspect them before taking your vehicle’s delivery. Make sure everything is in order and satisfies your expectations.

Benefits of Cashless Claim Facility

A cashless claims facility offers the following benefits:

Hassle-Free Process

Cashless claims streamline the insurance process. This lets you focus on repairing your vehicle without worrying about upfront payments.

Direct Settlement

Insurance companies settle bills directly with the network garage, eliminating the need for you to handle and monitor payments.

Faster Repairs

Since you don’t need to wait for reimbursement, repairs can begin immediately. This allows you to get back on the road sooner.

Network of Trusted Garages

Insurance providers maintain a network of vetted garages, ensuring you receive quality service and repairs.

Reduced Financial Stress

You can manage your finances better with no out-of-pocket expenses during the claim process. This is especially helpful during emergencies.

Steps to be Followed to Make a Cashless Claims

Inform your insurer about your claim and fill out the claims form along with the required documents. Submit it to your insurer, who, upon due diligence, will settle your claim directly with the insurer.

Documents Required for Registering Your Car Insurance Claim

You need to submit the following documents to register your insurance claim:

Complete claim form
Registration certificate copy
Aadhaar / PAN card
Policy copy
NEFT and cancelled cheque
FIR or police report
Copy of driving licence

Your insurer will inform you if you need to submit any additional documents.

Why ICICI Lombard for Cashless Car Insurance?

With PAN India network garages and 24X7 claim support, ICICI Lombard’s cashless car insurance ensures hassle-free and prompt service. This minimises downtime and ensures your car is all set to go again.

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What are Cashless Insurance Benefits?

Cashless car insurance allows you to get your vehicle repaired without making any upfront payments. When you take your car to a network garage, the insurance company settles the repair costs directly with the garage.

What is Cashless and Non-cashless Insurance?

While cashless motor insurance doesn’t require upfront payments, the process is different for non-cashless insurance. In non-cashless motor insurance, you make the payment first, and the insurance company reimburses you later upon producing the relevant documents.

How Do I Check If My Car Insurance Is Cashless Or Not?

To check if your car insurance is cashless or not, start by reviewing your policy documents or the insurer’s website. Look for terms like ‘cashless facility’ or ‘network garages’. You can also call your insurance provider’s customer service for confirmation and to get a list of network garages where you can avail cashless services.

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