Bharti AXA General Insurance is now part of ICICI Lombard General Insurance.

Bharti AXA General Insurance is now part of ICICI Lombard General Insurance.

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Roadside Assistance

About roadside assistance cover

Roadside assistance in car insurance is an add-on feature of a comprehensive car insurance policy that assists you if your vehicle breaks down in the middle of a drive, leaving you stranded on the road. You can get this cover by paying an additional premium.

Whether it's a minor accident or a small repairing issue, you may require a professional mechanic for roadside assistance. Our 24×7 roadside assistance plan can help you deal with such unforeseen circumstances without any hassles.

Advantages of buying the roadside assistance cover with car insurance

Instant help

Instant help

With our 24×7 roadside assistance, if your car breaks down or meets with an accident, all you need to do is confirm your location to receive immediate assistance from a mechanic arranged by us.

Peace of mind

Peace of mind

With our complete roadside service, as part of your comprehensive car insurance policy, you can drive your car in peace, without worrying about any unexpected situations.

Value for money

Value for money

A modest increase in premium for your car insurance would not increase your costs exorbitantly but will surely boost your benefits and enhance the coverage of your car insurance policy.

Eligibility criteria for family health insurance

Who should purchase a roadside assistance cover in car insurance?

  • It is recommended that you buy roadside assistance if you are new to wheels and are unfamiliar with car-related concerns.

  • If you love going on long-distance car trips, you must first purchase roadside assistance.

  • You must buy roadside assistance cover if you prioritise convenience over dealing with car-related breakdowns on your own.

  • If your car is old and faces regular issues, you must purchase roadside assistance coverage.

What is covered by ICICI Lombard roadside assistance add-on in car insurance?

  • Inclusions
  • Exclusions
  • Towing on breakdown and accident

    Under roadside assistance cover, we arrange necessary towing services to the closest garage within a 50-kilometre radius of the breakdown or accident area. Any charges for a distance beyond 50 kms need to be borne by you.
  • Emptying or supply of fuel

    The roadside assistance cover provides coverage for the cost of fuel refilling. Owing to bad fuel, you may need to empty your fuel tank by replacing bad fuel; roadside assistance covers such situations as well.
  • Arrangement of key

    Accidentally locking the key inside the car or misplacing it as you step out of the car for a cup of tea along the highway can be a nightmare. With RSA car insurance, you can sail through any such trouble with ease. We assist you in retrieving your car keys.
  • Message relay

    In a helpless situation where you have no means to contact your friends or family members due to an unexpected event or because you lost your phone, you can rely on us to pass on your message to them by utilising your roadside assistance cover.
  • Breakdown support over phone

    If you have some basic knowledge of car maintenance, this will help you. As a part of our roadside assistance cover, we can guide you on call when your vehicle breaks down so you can fix it without a mechanic.
  • Minor repairs

    Towing a vehicle to a garage for minor repairs is a time-consuming task. Our roadside assistance add-on ensures you receive on-spot assistance from a qualified mechanic.
  • Accommodation benefits

    If your car breaks down in the middle of nowhere and you need accommodation until it is repaired, count on our roadside assistance cover. We will facilitate one-day hotel accommodation for the occupants of the insured car under our roadside service.
  • Referring to a hospital

    In case of an accident or other medical emergency, our roadside assistance add-on will aid in coordinating with the nearest medical facility to ensure that your medical needs are met at the earliest.
  • Battery jumpstart

    Assume being in a situation where your car refuses to start because of a stalled battery problem that requires a jumpstart. In such cases, we will provide you with emergency roadside assistance from a trained mechanic.
  • Flat tyre

    If your journey is interrupted because you don’t have a spare tyre to replace your car’s flat tyre, don’t worry. Our roadside assistance cover will help you get going.
  • Taxi facility

    While the car is towed to a garage, under 24×7 road assistance, we will provide free travel to insured car occupants up to a distance of 50 kilometres.
  • Referring to a legal advisor

    On a long road trip, sometimes situations can spin out of control due to accidents. You may even need urgent legal advice to manage the situation. The roadside assistance add-on can help you schedule a session with a legal advisor. The charges for the legal advise will need to be borne by you.
  • Our 24-hour roadside assistance does not cover any car-related consequences resulting from natural catastrophes, man-made disasters, or acts of government or judicial authorities.
  • We are not accountable for any roadside assistance claim if your car is being used for rallying, racing, motorsports, or unlawful activities.
  • We will not accept a claim under roadside assistance if the insured's vehicle can be safely driven to the nearest workshop on its own power.
  • Our car roadside assistance add-on does not cover any losses incurred due to theft.
  • Our roadside assistance does not cover any loss that is also covered under the manufacturer's warranty, recall campaign, other motor insurance policy, or any other such packages.
  • Our roadside service under comprehensive car insurance policy does not cover any costs associated with the supply or replacement of parts and consumables.
  • We shall not provide any coverage for roadside assistance if the car is driven without the authorisation of the owner or in violation of the manufacturer's manual.
  • We are not liable for any roadside assistance claims if the services are availed of without our prior consent.

How to get roadside assistance in car insurance?

Roadside assistance is crucial for maintaining and protecting your vehicle. You can get it from our website in four easy steps.

Critical illness cover

Share

Get quote by sharing your vehicle registration and your contact details here.

Hospital cash cover

Pick

Pick the plan you like and add roadside assistance coverage to it.

Donor expense cover

Pay

Make payment online using our secured payment gateway.

Convalescence benefit cover

Policy

Get the policy with roadside assistance cover instantly.

Eligibility criteria for family health insurance

How does roadside assistance in car insurance work?

If you wonder how you will utilise the roadside assistance cover, keep your concerns aside. You just have to pick your phone and call us on our toll-free number 1800 2666, and we will assist you in any way we can. Make sure you have all the necessary policy-related details in hand. We offer 24×7 roadside assistance to help you in your time of need.

How to renew roadside assistance cover online?

You can renew your car insurance policy having roadside assistance cover online with us in a hassle-free way. All you need to do is:

  • 1
    Click here to visit our car insurance with roadside assistance renewal page.
  • 2
    Enter your vehicle’s registration number or your registered mobile number.
  • 3
    Click on ‘Proceed’
  • 4
    Follow the instructions to renew your roadside assistance add-on.

You can also visit the link sent to your registered mobile number and e-mail id to renew your car insurance policy with roadside assistance coverage.

Things to remember if you get RSA in car insurance

  • With RSA in car insurance, you can get 24×7 roadside assistance in the event of a vehicle breakdown in the middle of your journey.

  • Roadside assistance will take care of the expenses arising from minor repairs, emptying of fuel and similar situations.

  • Always read the policy terms and conditions to know what your roadside assistance cover can help you with.

How to claim car insurance for breakdown with roadside assistance?

  • Call our toll-free number 1800 2666, provide your policy information for verification, and assistance will be on its way.

  • If minor repairs are needed, our technician will repair your car on the spot. If it needs to be moved to a garage, we’ll tow it to a nearby network garage.

  • The labour and conveyance cost will be borne by us.

Maintenance tips to avoid car breakdown during a long trip

  • Check engine oil

    Engine oil prevents heat and friction from accumulating in the engine, allowing all the moving parts to function properly. In case the engine oil light appears on, pull over immediately and look underneath your vehicle. If you observe a liquid leaking, it's most likely oil, and you shouldn't drive further since your vehicle may suffer and break down.

  • Never skip a service

    Skipping on service means putting yourself and your car in grave danger. Your concern for your car should not begin with a mechanic informing you about fixing expensive parts. Rather, take care of your car by getting it serviced on time, every time. Regular maintenance will help you in avoiding breakdowns.

  • Drive properly

    Your car’s overall condition is determined by your driving behaviour. To safeguard your brake pads and rotors, avoid hard starts and stops. Also, avoid riding the clutch since this will harm the bearings that are necessary for the clutch to function properly.

  • Avoid unnecessary weight

    If you are stuffing half of your belongings into your car, don't do it. Because adding weight to your car puts a greater strain on the brakes and suspension, and lowers your vehicle's fuel economy dramatically.

  • Never ignore warning indicators and noises

    Remember, neglecting an issue will only worsen it in the long run. Drive your vehicle to a garage as soon as you hear an odd noise or find any change in the driving pattern. Explain the problem to the mechanic. This will help you in avoiding greater, more expensive problems in the future.

Reviews and ratings
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Frequently asked questions about roadside assistance in car insurance

Is roadside assistance worth it?

How much will it cost me to get roadside assistance for my car?

You can enjoy the advantages of our roadside assistance at a starting price of ₹199*.

Will claiming for roadside assistance affect my no claim bonus?

No, it will not affect the no claim bonus. Roadside assistance is the only coverage which when used is not considered a claim if you have not made any other claims in the previous year.

Does roadside assistance help unlock cars?

Yes, under roadside assistance cover, we’ll help you unlock your car by bringing your spare key to you. Your car would need to be within 100 km to avail this service.

Is there a limit to how many times I can use roadside assistance at no charge?

During the policy period, you can make a maximum of four claims for any one or more of the coverages offered under the roadside assistance cover, depending on the plan you choose.

Can my claim be settled on a reimbursement basis?

If we do not have a tie-up with the garage, you may furnish the repair bills and have them reimbursed as per the policy document. To avoid any bother, we usually settle the bills on our own.

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