385 reviews

1. Tushar Pawar | Nov 04, 2018
   4
   Speaking with ICICI Lombard's customer care team was a really fabulous experience. The man I spoke to answered all my queries with utmost efficiency. It was easy to tell that he was well-informed about the product. Thanks for helping me purchase travel insurance.
2. Aravindan Nair | Nov 02, 2018
   5
   The words helpful, supportive, and patient come to mind when I am asked to describe the ICICI Lombard customer service team. The employee I spoke with was polite and courteous and helped me purchase travel insurance without any troubles.
3. Nalini Sadekar | Oct 29, 2018
   4
   Purchasing travel insurance from ICICI Lombard was an absolute breeze. The customer care employee patiently guided me through the entire process. He even took time to explain all the benefits under the policy, including lost luggage compensation. Fantastic job!
4. Chandralekha Vohra | Oct 24, 2018
   5
   ICICI Lombard is hands-down one of the most efficient companies I have done business with. Unlike many others, they believe in giving their best in any given circumstance, and most importantly, they do not waste the customer's time in any way.
5. Vasudevan Balakrishnan Iyer | Oct 20, 2018
   5
   I wanted travel insurance for 3 trips, and the ICICI Lombard agent took care of my needs perfectly. Keep up the good work! The attitude exhibited by him was very professional and his approach was perfect. The multiple travel policy provided was also excellent.
6. Bharatt Bhushan | Oct 16, 2018
   4
   ICICI Lombard provides professional services like no other institution. I have contacted their agents many times and all of them are extremely knowledgeable, helpful, and fluent in their communication. I travel frequently and I find the international travel insurance plan provided by this organization extremely helpful.
7. Varsha S.P. | Oct 10, 2018
   5
   Since I travel a lot, I had been planning to invest in a travel insurance policy. But I didn't know I'd do that right after one call with your customer service associate. ICICI Lombard, you guys are amazing!
8. Christian G.J. | Oct 08, 2018
   5
   I want to thank your customer care associate who helped purchase the travel insurance policy. Initially, I was planning to buy it online, but I'm glad I had a conversation with your agent first because she helped me understand the policy better.
9. Punkaj Gupta | Oct 06, 2018
   4
   It was a wonderful experience interacting with your customer service agent. She has been of great help, especially when I was super confused while selecting a plan. Her follow up was excellent, too.
10. Arunava Dutta | Oct 05, 2018
    5
    The ICICI Lombard executive was very helpful. He assisted me in completing the process quickly and gave me a quote that falls right into my budget. He even informed me of useful features like emergency hotel extension and compassionate visit. I couldn't ask for more. Thanks again.
11. Sharika Prashad Dembi | Oct 01, 2018
    4
    I needed travel insurance and was speaking to a lovely customer care executive from ICICI Lombard. She took it upon herself to also educate me about the various other insurance plans offered by the company and convinced me that I'd need to purchase them soon. Excellent job!
12. Mohammad Rahim Aajjad | Sep 30, 2018
    4
    Purchasing travel insurance from ICICI Lombard was a real piece of cake. The man I spoke to from the customer call centre was incredibly helpful. He made the purchase process very easy. He's a great asset to the company.
13. Aivin John | Sep 28, 2018
    5
    I needed to get insurance for my trip, so I contacted ICICI Lombard. The lady I spoke with was very patient, explained policy benefits like protection against loss of baggage and cashless hospitalization to me in great detail, and even helped me through the entire process of buying the same. I really appreciate the good work.
14. Haresh Raithatha | Sep 27, 2018
    5
    I had a lot of queries regarding the travel insurance policy offered by ICICI Lombard. I contacted the customer care centre and was pleasantly surprised by the support I received. The executive I was connected with pointed me in the right direction. Thanks very much.
15. Basanta Kumar Panda | Sep 26, 2018
    4
    The interaction I had with the ICICI Lombard employee was very helpful. He patiently answered all my queries regarding the international travel insurance policy. He then took down the required details and finalised the policy for me. Thanks!
16. Tapas Sengupta | Sep 25, 2018
    5
    I needed to buy overseas travel insurance, but was wondering about the kind of cover I required. I spoke with a customer care representative who was very supportive during our interaction. She was thoughtful and a responsive advisor. I'd like to wish her all the best and I hope to continue receiving such service in the future.
17. Keerivalappil Achuthan Subhas | Sep 21, 2018
    4
    I'd like to express my sincere gratitude to the customer centre representative who guided me while purchasing travel insurance. She provided excellent service and was very prompt in clearing all my doubts and queries regarding benefits like trip cancellation reimbursement and cashless hospitalisation. Thanks once again.
18. Venkateswaran Viswanathan | Sep 20, 2018
    5
    My interaction with the customer service team was very nice. All my queries about the travel insurance policy were cleared and the plan was explained to me in great detail. Excellent performance from the ICICI Lombard team!
19. Ashish Kumar Sharma | Sep 19, 2018
    4
    I needed to buy travel insurance and was put in touch with ICICI Lombard's customer care team. My interaction with them was incredibly pleasant and it was a very good experience. They told me all about features like emergency hotel extension and medical concierge services. Keep it up!
20. Ravi Bisht | Sep 18, 2018
    5
    I had contacted your agent to understand if it's worth buying travel insurance. I was very surprised to hear the agent put forth both pros and cons in front of me. This really impressed me. He also helped me choose a plan that fits my lifestyle. Brilliant.
21. Melwin Dmello | Sep 17, 2018
    4
    I just want to thank your agent for helping me purchase travel insurance at such a good price. She was so helpful and cooperative throughout. Really happy with the service. Best regards.
22. Vijay Kumar Kapoor | Sep 13, 2018
    4
    Your agent was too good and polite. He was thorough in his knowledge and knew his product well, which is how I was able to understand policy benefits like medical concierge services and emergency hotel extension. I am very happy with the service and extremely delighted to be a part of this family now. Best regards.
23. Ravi Shanker Mathur | Sep 12, 2018
    5
    It is rare to come across a company that believes in being transparent about its products or services to its customers. ICICI Lombard is one of them. Besides informing me about all the advantages in purchasing a travel insurance, the agent briefed me about a few cons, too. Thanks for your genuine support.
24. Mitali Guha | Sep 11, 2018
    4
    I have only one word to describe my conversation with your customer service agent - perfect. I would give him 10/10 for his knowledge, manner, and approach. Great job ICICI Lombard.
25. Dilip Bhat | Sep 10, 2018
    5
    I recently purchased travel insurance from ICICI. The agent was prompt and her follow-up was very good. She gave complete information on the subject matter and helped us choose the right product. It was a good experience.
26. P. V. Rao | Sep 08, 2018
    3
    Interaction with your executive was quite helpful. He understands what the insured needs and gives his advice/recommendations accordingly. Very satisfied with the service and the company, which knows how to keep a promise.
27. Ramesh Shenoy | Sep 04, 2018
    4
    The customer care executive helped me process the online payment for my travel insurance and also walked me through necessary details I needed to be aware of post-purchase. A job well done.
28. Mrinal Marathe | Sep 01, 2018
    4
    I have been doing business with your company for a long time now, and I'm pleased to say that you have maintained your standards all this time. I would just like to say all the best to your team and thank them for their hard work.
29. Manickam Ponniah | Aug 28, 2018
    5
    My experience of purchasing travel insurance with your company was excellent. Primarily because your agent was quick and knowledgeable and made both his job and mine super easy. Thanks a lot, ICICI Lombard.
30. Anant Gopal Kelkar | Aug 27, 2018
    4
    Since I travel a lot, my parents recommended I purchase travel insurance. Although I wasn't fully convinced, after speaking with the ICICI Lombard executive, I was determined to invest in this policy. The whole conversation was an eye-opener for me.
31. Amit Sahasrabudhe | Aug 26, 2018
    4
    I have been an ICICI Lombard customer for many years now. I recently had a query regarding my travel insurance, and I posted it on the online chat. I received a call almost immediately and one of your executives was prompt in answered all my queries. Thank you for making me feel like a privileged customer.
32. Srinivasan Sundarrajan | Aug 22, 2018
    4
    When I reached out to ICICI Lombard regarding a few doubts with my travel insurance policy, I received a prompt and clear response from a customer service associate. I would like to say a big thank you to him and wish him all the best for the future.
33. Chetna Khurana | Aug 21, 2018
    5
    I had a few queries regarding the travel insurance I needed to purchase. I was lucky enough to speak with an ICICI Lombard customer care employee who resolved all my doubts. She was very polite and patient, and I am very grateful to her.
34. John Poulose | Aug 20, 2018
    4
    While purchasing travel insurance, the customer care executive was very cooperative. He assisted me with all the necessary information and steps to process a smooth transaction. A special thanks to him.
35. Shirley Shankar | Aug 15, 2018
    5
    We had a delightful experience with the customer service at ICICI Lombard. Our interaction with their sales agent was very satisfying. Not only did she explain the policy details properly, she also directed towards buying the right travel insurance. It covered all our requirements.
36. Navaz Bharucha | Aug 14, 2018
    4
    The customer service representative I spoke to was excellent. He was so informative and helpful that I didn’t even feel the need to compare other policies. I happily bought my travel insurance without thinking twice.
37. Om Nangia | Aug 13, 2018
    4
    We needed to get travel insurance urgently. Thankfully, we were able to speak to a very polite and patient ICICI Lombard customer care executive who helped us process it immediately. Thanks a ton.
38. P. N. Nagarajan | Aug 10, 2018
    5
    Before buying my travel insurance, I had an in-depth conversation with a customer care associate from ICICI Lombard. The agent was polite, knowledgeable, and helpful. He explained all the benefits of the policy, such as compensation for lost luggage and emergency hotel extension. Now I have all the information I need. Thank you.
39. Partha Sarathy | Aug 08, 2018
    4
    While I was buying travel insurance, I spoke to a very professional employee. She patiently answered all my queries in great detail. There was a slight mix up with the documents, but she followed up and made sure I got the correct documents in the end. Thanks.
40. Raghavendra Lal Das | Aug 08, 2018
    5
    Buying travel insurance from ICICI Lombard was a really good experience. I spoke to a knowledgeable employee who gave me an in-depth explanation of the entire policy and why it was right for my needs.
41. Madhukar Vishal | Aug 07, 2018
    5
    I would like to extend my thanks to the polite customer service associate who assisted me in buying travel insurance from ICICI Lombard. He was very well-informed about the policies offered and guided me in selecting the right one. I appreciate his efforts to explain benefits like medical concierge services and automotive assistance at length.
42. Balasangameswaran Ramanathan | Aug 06, 2018
    4
    Kudos to the whole ICICI Lombard sales team who do a wonderful job of keeping their customers happy. I had to contact them a few times to clear my queries regarding travel insurance, and each of them were extremely polite and helpful.
43. Ravindra Kumar Sharma | Aug 05, 2018
    5
    I purchased my travel insurance a few days ago from ICICI Lombard and had to write my feedback, because the experience was great. I have never been more impressed by the communication of a salesperson, but this woman was so good and helpful that the whole task became easy. Thank you.
44. Narattom Mondal | Aug 04, 2018
    5
    I never thought I would be able to buy travel insurance in such a short duration. All thanks to your trained staff who knew exactly what was needed and completed the entire process in a jiffy. Because of the agent, I know all about claiming for total loss for checked-in baggage.
45. Tarun Kumar Arora | Aug 03, 2018
    4
    I am very happy with the extensive details provided by your agent. His knowledge on the subject convinced me to not just buy this policy but also reach out to your agency for any similar requirements in the future.
46. Mohit | Aug 02, 2018
    4
    I would like to express my heartfelt thanks to your executive who made the entire process of buying travel insurance a hassle-free one. She explained how benefits like cashless services and trip cancellation reimbursement will work. I'm surely going to reach out to you more often.
47. Jaishree Kasturi | Aug 01, 2018
    5
    The travel insurance I required was quite complicated, as there were multiple journey combinations, but the ICICI Lombard service representative I spoke to was very helpful. He designed a quote specially for me and answered all my queried very swiftly. I really appreciate all the effort he put in.
48. Subhash Namjoshi | Jul 31, 2018
    5
    When I had to purchase travel insurance, I was luckily enough to speak to a very polite customer service executive. She provided me with all the relevant information I required and went on to explain plan features that I had some doubts about, like trip cancellation and interruption reimbursement.
49. Meetu Agarwal | Jul 30, 2018
    4
    I am very impressed by the service I received from ICICI Lombard's sales team. The executive I spoke with was very knowledgeable and answered all the questions I had with tremendous patience. He also took the time to explain features like compassionate visit and emergency hotel extension.
50. Pramod Katti | Jul 29, 2018
    5
    The insurance advisor at ICICI Lombard put my mind at ease while discussing all the benefits of their travel insurance policy. She was also very polite, patient and helpful. A great experience.